The Westin Mission Hills Golf Resort & Spa

Huge call out to the customer service. I travel a ton for work and I have been saying customer service is dead. Coleman at the front desk took all of the days stress away, told us all about the hotel and the services. A huge call out to making quests feel at home

The resort grounds are very nice, the staff are friendly, but the rooms are extremely tired and in need of a renovation, especially at the prices they are charging. After checking in, the staff emphasized that I should let them know if there is any reason I would not give a 9 or 10 rating in a review. When I did mention my dissatisfaction with the rooms, the front desk clerk thanked me for the feedback, and I never heard anything else from management. I also asked front desk if there was a business center where I could print a document, and the clerk wasn't sure, but thought there might be one near the meeting rooms. No effort to actually help me find it, which I never did. As Marriott Platinum, was given vouchers for daily breakfast in restaurant. M-F this was limited to a choice between yogurt bowl or bacon/sausage & eggs, but on weekend this included full buffet which was great. Restaurant staff are very attentive and I liked that they left a carafe of coffee on the table so no need to ask or wait for refills. They even offered me a to go cup when I was done to take any remaining coffee with me. Room furnishings are tired, especially in the bathroom. The old fashioned tub and shower curtain needs to be replaced. The bathroom fan was so noisy it sounded like it came off a prop plane. For $500+/night, I expect much more. I'm not a golfer, but the scenery on the course with the mountains and palm tress in the background were beautiful. I spent time at both of the smaller pools - one labeled "quiet" and the other "adult". There were hardly any other guests as the pool, but lots of clean towels available. The only drawback of the pools is that they are inundated by geese who have built nests on the building roofs. They honk and squawk loudly, and leave their droppings everywhere that this has become a health hazard. The property should seek a way to these nests removed. While there are many luxurious resorts in the Palm Springs area, this is not one of them. This is more like a convention hotel with many young families, sports teams and business groups staying there. Unless the rooms are significantly upgraded, if forced to pay these prices, I will stay elsewhere in the future.

I had stayed here pre COVID for an event and found it a very nice property. Unfortunately nothing has been updated in the past few years. The grounds look great and the staff is very friendly but my room was dirty and the fixtures are very early 2000's.

Great resort. The property is spacious with lots of areas to relax and take in the fresh air. Excellent food and staff was amazing! Especially Adriana at reception, was very helpful and accommodating. I would recommend anyone coming to the area to stay here.

I checked into the Westin just before midnight January 4, 2025 after walking 3 miles from my home in Mission Hills CC next door. I had lost my phone earlier that day and was locked out of my house as I Ubered home. The next morning as I was checking out I told my story to Coleman at the front desk and said I was walking home as my husband told me we had a hidden key. Coleman said no you are not walking and called me a Lyft on his personal phone. That is stellar customer service. And I started my day from there with a smile. Later I found my phone wedged under the car seat. Thank you Coleman and the Westin trains them right!