The Inn at Rancho Santa Fe

Luxury and relaxation at its best. The location is perfect for enjoying the Rancho Santa Fe village, including shops and restaurants. Our room was quiet and comfortable. The bedding was sold and fresh. The shower was the best and the towels were fluffy. We did enjoy lunch at the Bistro Bar and a cocktail. Staff were friendly and extremely helpful. I highly recommend a stay at the Inn.

Beautiful resort nestled in one of the richest zip codes and neighborhoods in the US. The facilities and rooms are very nice, beds are comfortable and cozy. The staff is friendly and helpful. The bar, restaurant, lounge, work areas are very nice and have a great atmosphere. 10 minute drive to the ocean and restaurants and shops near there. Would go back!

The customer service at this hotel is terrible. I will never return, and I warn others to avoid it. The hostess at the main restaurant Lillian's provided the worst customer experience imaginable on two days in a row (after a terrible first experience, we only returned on day 2 as there was nowhere else to go). We arrived at the hostess counter, and there is noone else waiting. The restaurant is almost empty, and she won't seat us because "reservations are about to arrive." We say we called the restaurant to check we did not need a booking and that we were guests of the hotel, and she continues to refuse to seat us. We walk past her and sit in the bar instead and order from a small bar menu. Beware if you see someone at the counter who is petite with long dyed blond hair. The same thing happened on day 2. I also had terrible customer service from the sales people answering the phone.... wish I had stayed at another town.... but it was good to learn that the town of Rancho Santa Fe has nothing to offer as we were thinking of moving to the area and now we will not.

I planned a 4-day business retreat for a group of 30 people at The Inn, and I would rate it a 125 on a scale of 1-100, that's how amazing it was!!!! The property is unbelievably beautiful, the service impeccable, the food amazing, the rooms are gorgeous! My group LOVED IT so much. I would highly recommend!!!! What a find, everyone on my team was so delighted!! Simply incredible!

Beds are stiff, the pillows are very flat for my liking. the staff is very polite and kind and the area is very quite and peaceful. i would say this is a hotel for couples or couples with pets but not if you have kids, solely because there is not much to do at this hotel for kids and its 15 minutes inland from Salona beach on a winding road. If go on a weekend there is a cars n coffee on Saturdays.