Conrad Maldives Rangali Island

I stayed with family and friends at Conrad Maldives for 4 nights in late August of 2024. We stayed in the beach villas for 2 nights and the water villas for the other 2 nights. These 5 days and 4 nights were the most intentionally crafted, luxurious experience I've ever had. I could write an entire essay about the immaculate attention to detail in the rooms, available activities, and dining experiences. I'll write reviews for those separately on their own Google listings. For this review, I'll focus on the hospitality of the staff and the level of customer service at Conrad, which I've never experienced at any other luxury hotel or service. We were greeted at the Airport by Conrad staff who helped us with our luggage and brought us to the seaplane terminal. We were seated in Conrad's private lounge until our seaplane flight. From the moment we set foot on Rangali Island, we were greeted warmly by the general manager. Our personal concierge, Ainura, briefed us on how we could go to her for anything we needed during our stay. Throughout the trip, we messaged her in a dedicated WeChat group about issues we ran into, requests to book activities, and advice for what times of night are best to see manta rays. She always responded quickly and was incredibly accommodating to every little request and question. On the first night, we encountered an incident at the Chinese restaurant. We responded to the waiter's question about drinks with "just water, thanks." When the bill arrived, we were charged $16 USD per bottle. Since we were a party of 8, we drank 4 bottles of water ($64 USD just in water). Naturally, we thought this was unacceptable so we brought it up to the front desk. The manager wasn't available that late at night, so I told the situation to a "team captain", who listened intently to what I said for 10 minutes. By the next morning, Ainura had refunded our water bill by 50%. We also received a bottle of wine in every room (5 bottles). The speed at which our feedback was relayed from across different team members was incredible. I was initially starting to get disappointed after the meal, but by the next day I was shown an example of what world-class customer service looked like. Every other team member reflected this level of competency and care. To name some names: - Lulu, one of the staff members at the dive centre, was able to organize a fishing expedition for the 8 of us with only 2 hours' notice. She explained everything and acted as a tour guide for our entire stay of all the possible activities. - Olga? (I'm a little hazy on names after 4-5 months), she visited us at breakfast after the water incident and offered to bring us wine, and accommodated my request for fresh milk in my room. Even though she wasn't our personal concierge, she checked on us 2 more times throughout our stay to make sure we were satisfied - Asanka, the chef at the underwater restaurant Ithaa. The meal itself was already the best I've ever had, but we got to speak with him afterwards. He had cooked every single course for the 8 of us by himself - including 7 different steaks with 4 levels of doneness and 1 order of fish. He cooked and plated every dish at once. This is skill worthy of the price tag. - Every single supporting staff member, from the waiters to the receptionists to even the construction workers. Every single person we met was very friendly with a smile on their face, and was more than happy to interact with us and answer our questions. I've never seen such a standard concretely maintained anywhere else. - Every chef who created fine dining that respected traditional cuisine. For example, the Italian restaurant was ran by Italian chefs, used real DOP Balsamic vinegar (a rarity, even at many Michelin starred restaurants), and served pasta on par with those I had in Italy If anyone asks me about the best hotel, or even just the best customer experience I've encountered, the Conrad Rangali Island Resort will be my first answer from now on. Thank you all for a wonderful experience - you are true professionals and artists.

I love Rangali Island from the bottom of my heart, the stunning beauty of nature and the blue colour of the sea. . I was lucky to visit my home away from home twice this year. Rangali team members go above and beyond all expectations to accommodate guests, provide excellent service and always with a smile. The leaders are genuinely interested in guest feed back to continuisly improve our experiences. The tranquile atmosphere, especially on the adult Rangali island, where time flies and you can be busy with doing nothing else than walk around the island, take a bath in the clear water, enjoy sunny weather and sip ice cold white wine. Or enjoy an amazing sunset from the deck of the over water villa. Light lunch like gaspacho or sushi at the Quiet zone, served by the great guys in the bar, while enjoying beautiful views - it doesn't get much better!! I experienced some changes and improvements during my last stay. Most restaurants had new dishes on the menu, although they always serve gourmet food of the highest quality. Afternoon tea in Ufaa even better than previously in Mandhoo. Drinks and Happy hour at different times in Vilu, Quiet Zone and Rangali Bar I travelled with a friend who visited for the first time, fortunately she loved watching rays and sharks and snorkeling on the house reef. Excellent Island host Shiraz, Housekeeper Azlah and the kind gardener Alibe looking after my Palm tree, contributed to another wonderful stay in Paradise. We were sad to leave, but the good thing is - for sure we will return!!

Great experience from service, team, hospitality, activities. We specially enjoyed early yoga classes. Great whale shark and manta ray tours. Overwater villa is stunning. This is one of the places that look more amazing live than on pictures. Tnx for everything and see you soon😃

This place is paradise! The people are lovely and food was out of this world! Stayed in a water villa with own pool and steps to sea! Felt very special, we didn’t want to go home! Will definitely ely go again. One downside is the price of the drinks, 3x higher than london prices thats why 4-5

We had a great time, I went with my mom and it was even better than excepted! The food was amazing, every restaurant did a great job. We went to Vilu a lot because we love Italian food, Leo, inte, lai and faisal and all the others there did an amazing job & made us feel so comfortable ! :) Also the diving center was great! So that was a picture perfect holiday!