ION City Hotel

This was our first trip to Iceland and we decided to spend a few nights at Ion City due to its location to the main tourist strip. We spent 3 nights in this location and can't say enough good things about the hotel. We arrived slightly before the designated check-in time and our room was ready for us which was very good considering a long night/morning of flights. During our stay we tried each night to see the Northern Lights but each night the tour was cancelled due to weather. This was the point we realized how great the staff was. Virginia was great with empathy and a quick follow-up of different suggestions. She nailed it with her food suggestions! She was quick with checking the weather forecast for us each afternoon to give us a prognosis of her outlook for light viewing. I cannot say enough good things about her and how awesome she is! The room itself was extremely comfy and clean. We upgraded to a room with a sauna and was able to enjoy some relaxation in the warmth, a must in my opinion after spending the day wandering the city in colder, rainier, windy weather. The bed was great, the lights... well, they took some getting used to how they function. The noise level was completely fine even though you're right on the main street and it was over a weekend visit. Don't get me wrong, you can hear music but it never seemed overly loud and disruptive. We absolutely would return to spend more nights at Ion City Hotel. Great location, close to bus stops and close to everything you'd want to see! PS - Don't forget how great Virginia is!

This hotel has a great location and smaller rooms only 18 rooms…. They do not honour any Marriott benefits for platinum or above including late check! They do not have a restaurant or any services. If you do book it make sure you have the address as it is difficult to find. Virginia at check in was amazing she is definitely 👍🏽 five star ⭐️ in service and personality. I would have booked the hotel higher if they recognized Marriott and not just used them as a reservation system

We thoroughly enjoyed our most recent stay at Ion City Hotel! This was our 6th time staying here and they have never failed to impress us. The location can't be beat - it is mere steps away from all the restaurants, shops and bars the city has to offer. The rooms are clean, stylish and very cozy, boasting a stunning view of the mountains and bay. We even saw the Northern Lights from our balcony on this most recent stay. The beds are comfy and the shower has fantastic water pressure. Customer service is outstanding. Everyone is very warm, welcoming, friendly and happy to help. Special shout out to Virginia & Luciana who are amazing! We highly recommend Ion and look forward to our next stay!

Awful place. I dont care the room wasn’t cleaned and it had a youth hostel atmosphere. If you can’t sleep due to location and the noise of other guests partying, the hotel is not fit for purpose. We were offered a 30% discount on future bookings following our complaints. I wouldn’t stay if they paid me. If you like a sleep, avoid

The Good: Location, modern, clean, well designed rooms. Neutral: No restaurant in the hotel, but plenty of cafes and restaurants nearby. The Bad: No temperature control in the room. It was very warm and never cooled off. You can open the window, which helps, but noise from the street is very loud. There is a bar nearby that blasts loud music until 11pm.