Reykjavik EDITION

First time visiting Iceland and one of the best hotels and experiences I’ve ever had! Hotel was spotless, staff were amazingly helpful, friendly and proactive in ensuring a fantastic experience! Without any hesitation, and I’m picky, I would highly recommend the Reykjavík Edition. Truly helped to make our vacation in Iceland a wonderful experience!

We had an incredible stay at The Reykjavik EDITION as a group of 8 across 3 rooms, and it truly exceeded expectations from start to finish. The location is unbeatable—right on the water and perfectly central, making it easy to explore the city while still enjoying those stunning waterfront views. The atmosphere is unapologetically boujee in the best way—stylish, elevated, and vibrant without feeling overdone. The rooms were beautifully designed and extremely comfortable, with standout touches like heated bathroom floor tiles that made a big difference after long days out. Everything was impeccably clean—honestly some of the cleanest hotel rooms we’ve experienced. While I’m a Marriott Titanium member, I’d say this property definitely caters to a higher-end traveler, but the experience matches that level. It feels worth it for a special trip. Despite being lively, the hotel manages a great balance with noise—quiet and relaxing when you want it, but energetic and fun when you step into the social spaces. Service was a highlight. The team went above and beyond to celebrate my bachelorette—they surprised me with chocolates and even a “trophy wife” sash in the room, which was such a fun and thoughtful touch. That level of attention to detail didn’t go unnoticed. Amenities were fantastic—one of my friends especially loved the spa. And the energy at both the rooftop and bar was perfect for our group. The servers were not only attentive but genuinely fun and engaging, helping get us into a celebratory mood each night. Overall, an amazing stay and a perfect choice for a group celebration. Would absolutely come back.

I wanted to update my review of The Reykjavik EDITION because unfortunately my experience after checkout has been extremely disappointing. I am still waiting for the return of my incidental deposit, which was approximately $900 USD, over a month after checkout. I initially contacted the hotel and was told it could take around three weeks. It has now been almost over four weeks, and despite multiple follow-up emails, communication has become inconsistent. Sometimes I receive a response, and other times I receive no reply at all. The overall message I’ve been given is essentially that there is nothing they can do. For a luxury hotel at this price point, this level of post-stay customer service is extremely disappointing and stressful, especially when such a large amount of money is involved. I understand that bank processing delays can happen, but leaving guests without clear communication or meaningful assistance for nearly a month is not acceptable. I truly wanted to love this hotel, especially because I stayed there during a very important milestone birthday trip to Iceland, and while I was there the customer service was great, but this unresolved issue has unfortunately overshadowed much of the experience.

I recently stayed at The Edition Reykjavik; the staff and the property fell far short of what a 5-star hotel should deliver. The problems began the moment I arrived. Staff helped the car in front of me but left me completely unacknowledged for an extended time period; no greeting, no help with my luggage from the car. This set an unwelcoming tone from the start. The room itself lacked basic amenities I’d expect at this level; something as simple as a shower cap was missing. More frustrating was the room temperature: the room was extremely hot, and despite asking several times to have it adjusted, staff was unable to resolve it. I ultimately had to open the window just to sleep comfortably. The staff throughout my stay were consistently unhelpful and inflexible. I attempted to order dessert from the restaurant to take to my room. I asked and was refused. So I offered to simply sit at the bar to have it there. I was then told that the bar only serves cocktails; no food whatsoever could be ordered there. For a hotel restaurant, that’s a baffling and frustrating policy. The answer throughout my stay was almost always “no” or “we can’t” with little interest in accommodating the guest or finding solutions. The Tides Restaurant manager was outright rude. To top it off, the staff lost my bags at checkout; an unacceptable lapse in process for any hotel, let alone one billing itself as five-star. And it was not even busy! Overall, this property was understaffed and the service culture was overtly indifferent to providing guest satisfaction. I would not return and certainly cannot recommend it for the price point.

As a special treat we stayed her on our first night of a week in Iceland, based on reviews and general feeling that this Hotel was truly exceptional. Very welcoming reception and quick check in. Staff were excellent throughout our short stay. Room was very modern and nicely appointed. However it is very expensive, even by Icelandic standards, just didn't have enough wow factor to justify the price. Felt like a very good 4*.