Reykjavik EDITION

The Reykjavik EDITION was one of the best hotel experiences I've had. The location right by the harbour is ideal. You can walk to Harpa and the old town in minutes. The rooms are calm and well designed, and the bed was excellent after long days out exploring. What really made our trip to Iceland special, was Anh on the concierge desk. Anh was warm, quick and genuinely thoughtful. Anh sorted our tour bookings without any fuss and found us options that fitted our schedule perfectly. The restaurant tips were just as good. Every place Anh suggested was a hit, and we'd never have found some of them on our own. Nothing felt like too much trouble, and Anh always seemed to anticipate what we needed before we asked. The rest of the staff were friendly and professional too, and the bar and restaurant are worth a visit even if you're not staying. But it was Anh's care that turned a good stay into a memorable one. I'd happily come back, and I'd recommend the EDITION to anyone visiting Iceland. If you stay here, make sure you speak to Anh.

We had the pleasure of staying at the Edition Hotel in Reykjavik and worked with Ahn at the concierge desk. Ahn helped us plan our Iceland adventure and made our trip amazing. She planned our days with must sees, maps and tours along the way. Once we checked out of the Edition Ahn continued to help plan our vacation. Her attention to detail, her promptness and willing to help sets Ahn above the rest. If you are staying at the Edition, stop by and see Ahn. You will be so glad you did.

This is primarily about some of the most superb staff we have had anywhere (and I have been in 26 countries and most US states. We knew The Reykjavik EDITION was a little special when we showed up at about 1000 and the busboys were out handling luggage, including teaching people (I assume with rentals) how to open the trunk/SUV back door. Checkin for this early is unusual but handled without a blink. Throughout our stay, the concierge was extremely helpful. The food was excellent. On our last day, the hotel was isolated by street closures due to an annual festival and the annual marathon. The hotel had planned ahead, renting golf carts to move people in and out of the boundaries (in a light rain). Our arranged driver could not get through the traffic in time for us to make a scheduled appointment, even though we had requested an hour early pickup; the hotel got us a car and we made the connection. This action was without our request, but the staff observed we had some distress and they acted. I would certainly stay there on my next trip.

Excellent choice, great location, nice room, very good breakfast. Mariano, Mikaela and Alejandra received me just arriving to the hotel with great service. Also Ahn the concierge find me a helicopter tour I was trying to find for the same day I arrived. Everything was perfect

At 1:00 PM today, my spouse and I were stepping into one of the elevators when a staff member suddenly arrived with a huge trolley. I asked if he wouldn't prefer to take another elevator; he initially said no but insisted on squeezing in with us and that trolley. I held out my hand and asked him not to join us but to take a different elevator instead. He became very annoyed, and when we subsequently tried to go up, he kept repeatedly pressing the elevator button, preventing our elevator from moving. When he pressed the elevator button for the third time, I asked him his name, but he refused to answer. What kind of service is this at a five-star hotel?