Reykjavik EDITION

This is primarily about some of the most superb staff we have had anywhere (and I have been in 26 countries and most US states. We knew The Reykjavik EDITION was a little special when we showed up at about 1000 and the busboys were out handling luggage, including teaching people (I assume with rentals) how to open the trunk/SUV back door. Checkin for this early is unusual but handled without a blink. Throughout our stay, the concierge was extremely helpful. The food was excellent. On our last day, the hotel was isolated by street closures due to an annual festival and the annual marathon. The hotel had planned ahead, renting golf carts to move people in and out of the boundaries (in a light rain). Our arranged driver could not get through the traffic in time for us to make a scheduled appointment, even though we had requested an hour early pickup; the hotel got us a car and we made the connection. This action was without our request, but the staff observed we had some distress and they acted. I would certainly stay there on my next trip.

Excellent choice, great location, nice room, very good breakfast. Mariano, Mikaela and Alejandra received me just arriving to the hotel with great service. Also Ahn the concierge find me a helicopter tour I was trying to find for the same day I arrived. Everything was perfect

At 1:00 PM today, my spouse and I were stepping into one of the elevators when a staff member suddenly arrived with a huge trolley. I asked if he wouldn't prefer to take another elevator; he initially said no but insisted on squeezing in with us and that trolley. I held out my hand and asked him not to join us but to take a different elevator instead. He became very annoyed, and when we subsequently tried to go up, he kept repeatedly pressing the elevator button, preventing our elevator from moving. When he pressed the elevator button for the third time, I asked him his name, but he refused to answer. What kind of service is this at a five-star hotel?

We stayed here for a week in September. I booked through Amex FHR and also, am a Marriott Bonvoy member. We really enjoyed our stay. We received the room upgrade from FHR and also a Bonvoy welcome amenity (drinks at the bar and also, points). The property location is wonderful - right along the harbor but also, close to the city centre. The tours we took also picked up here, as opposed to the other tour members who were picked up at various bus stops. The staff with whom we interacted were pleasant and helpful. Our room was always made up when we returned from touring or spending time in Reykjavik, which is always a plus. We ate at all the restaurants on property. The breakfast buffet (included with FHR) every morning contained both American and European items. It was really convenient before touring. The coffee shop was quick and helpful (offering to fill up my water bottle while I purchased tea) in the morning for a to go cup of tea. We enjoyed cocktails at both the lobby and rooftop bar. Alcohol is expensive in Iceland compared to the US, but the on property venues weren't any more pricey than in town. The cocktails were better though! We enjoyed TIDES for our final meal in Iceland. We had a team of servers that were just wonderful. Professional yet warm. The food was delicious. My husband enjoyed the spa. The room is fairly compact, but that is to be expected in Reykjavik. It is modern and has Icelandic flair. We liked the LeLabo products and also, that the room came equipped with a great hairdryer, tea kettle and also a converter (we are from the US). I do think it might be challenging for large families with little kids as it's just not set up that way, but it was perfect for us. Thank you for a good stay.

Sorry to have to criticise this hotel. We expected it to be a beautiful and best hotel according to the price! It is not 5 *, may be 3! In a 5 * you would expect to: Clean properly also the windows Turndown for the night and clean again To have proper pillows and not totally empty ones To have all the staff English speakers Not to wait half an hour for a drink, and to understand that tomatoes juice is bloody merry without alcohol! To serve a soft boiled egg in an egg cup with a small spoon Breakfast buffet should be fresh products , not old black and tiered lettuce or totally hard and crusted humus that was like this for the last 3 days . For the coffee served in breakfast to be hot And may be less music and horrible spray smell in the lobby. All staff are nice but some doesn’t understand what you tell them as they do not understand English ( definitely they are not Icelandic) Well, if you look for a 5* hotel, that’s not the place to be.