Reykjavik EDITION

We had a wonderful 5-night stay at The Reykjavik EDITION. The hotel is centrally located, and we could walk to all the main sites of Reykjavik. The rooms are spotless and have great views of the Harbour. We also really enjoyed the breakfast buffet at TIDES restaurant. But what really stood out is the amazing customer service we experienced from all the staff members. We especially want to thank: 1. Mariano - who assisted us from the moment we arrived. Throughout our stay, my father had many questions about the hotel and Reykjavik, and I thought my father was annoying, but Mariano assured me that my father was asking great questions. Mariano always answered all his questions and always greeted us with a smile. 2. Vera at Guest Experience - we had an issue with our room and Vera made sure it was promptly taken care of. Even though it was not her fault, she was very apologetic and personally went to our room to ensure everything was ok. That is amazing service!!!! 3. Sabina at check-in - who answered all our questions and was extremely attentive to any concerns we had. She always explained everything thoroughly. Sometimes you get a warm and fuzzy about a person and can tell how genuinely caring he/she is and we felt that with Sabina. 4. Goran at the TIDES Bar - who always remembered our preferred drinks, even after our first visit. We were especially impressed at how fast and efficient he was on a Friday night, when the restaurant was extremely busy. 5. Tiziano at the Member's Bar - he also remembered our preferred drinks, even after our first visit. He always greeted us whenever he saw us around the hotel. We also must point out that Tiziano has a great personality! 6. Igor, Manager at TIDES restaurant - he personally ensured we were enjoying the breakfasts and that we had an overall wonderful experience at TIDES. We always saw him walking around the restaurant making sure all was running smoothly and that all guests were properly served. We wish we could name all the staff members at the hotel, but these 6 people stood out!!! We highly recommend The Reykjavik EDITION. We will definitely stay there again the next time we are in Reykjavik!!!

The Reykjavik EDITION was one of the best hotel experiences I've had. The location right by the harbour is ideal. You can walk to Harpa and the old town in minutes. The rooms are calm and well designed, and the bed was excellent after long days out exploring. What really made our trip to Iceland special, was Anh on the concierge desk. Anh was warm, quick and genuinely thoughtful. Anh sorted our tour bookings without any fuss and found us options that fitted our schedule perfectly. The restaurant tips were just as good. Every place Anh suggested was a hit, and we'd never have found some of them on our own. Nothing felt like too much trouble, and Anh always seemed to anticipate what we needed before we asked. The rest of the staff were friendly and professional too, and the bar and restaurant are worth a visit even if you're not staying. But it was Anh's care that turned a good stay into a memorable one. I'd happily come back, and I'd recommend the EDITION to anyone visiting Iceland. If you stay here, make sure you speak to Anh.

We had the pleasure of staying at the Edition Hotel in Reykjavik and worked with Ahn at the concierge desk. Ahn helped us plan our Iceland adventure and made our trip amazing. She planned our days with must sees, maps and tours along the way. Once we checked out of the Edition Ahn continued to help plan our vacation. Her attention to detail, her promptness and willing to help sets Ahn above the rest. If you are staying at the Edition, stop by and see Ahn. You will be so glad you did.

This is primarily about some of the most superb staff we have had anywhere (and I have been in 26 countries and most US states. We knew The Reykjavik EDITION was a little special when we showed up at about 1000 and the busboys were out handling luggage, including teaching people (I assume with rentals) how to open the trunk/SUV back door. Checkin for this early is unusual but handled without a blink. Throughout our stay, the concierge was extremely helpful. The food was excellent. On our last day, the hotel was isolated by street closures due to an annual festival and the annual marathon. The hotel had planned ahead, renting golf carts to move people in and out of the boundaries (in a light rain). Our arranged driver could not get through the traffic in time for us to make a scheduled appointment, even though we had requested an hour early pickup; the hotel got us a car and we made the connection. This action was without our request, but the staff observed we had some distress and they acted. I would certainly stay there on my next trip.

Excellent choice, great location, nice room, very good breakfast. Mariano, Mikaela and Alejandra received me just arriving to the hotel with great service. Also Ahn the concierge find me a helicopter tour I was trying to find for the same day I arrived. Everything was perfect