Reykjavik EDITION

My husband and I needed some R&R and this hotel was the perfect stay. We wanted to stay longer! At the beach we ate the same food because it was so good! Carlos took great care of us each day! Great overall experience!

Spent nearly a week at this hotel. Everything from the location to the cleanliness of the common areas and room to personable staff to fixing a small issue in a bathroom super quickly was great. 😊

Good location and views. New hotel, rooms modern and mostly comfortable but don’t expect a chair/desk for working and the air conditioning doesn’t really cool the room at night. Corridors and elevator areas very dark at all times, anyone with a visual impairment would find it difficult. Main issue is the reception staff - rigid and inflexible. Some kind of hierarchy means that you have to speak to a number of people to get an answer at reception. Checked me into an already occupied room to the irritation of the occupants who said this was the second time it had happened. Really not service oriented by the standards than would be expected for a hotel this expensive, very transactional. Bar staff - pleasant but not exactly in a hurry to serve you.

We had a brilliant 4 nights in the Edition in Reykjavik, there was always a friendly face greeting us coming in at the door which made us feel so welcome. The room was spacious and warm with under floor heating in the bathroom. The GHD hair dryer was a really nice touch. Plenty of toiletries and towels ect, robes were amazing! We were always greeted by the lovely lady in the spa. The spa has a jacuzzi, steam room and sauna which were really well kept and really nice after a long day of exploring beautiful Iceland in the cold. The true star of the show was Themas in the restaurant bar. He was very kind, patient and helpful. We had great chats with him when we were there in the evenings. He gave us many recommendations and he was a really kind and genuine person. We had brilliant evenings here! Another shining star was Radek who also looked after us really well. He was so kind and genuine, giving us many recommendations and having great conversations! Overall the staff in the hotel definitely went above and beyond to meet our needs, and everyone was so kind! They truly are an asset to the hotel! The rooftop bar was amazing we even managed to see the northern lights from the top! They also provided many free snacks lol nuts and popcorn which I thought was a really nice touch. The popcorn is delicious, definitely ask for some! There was great buzz here and great views! The hotel is centrally located near bus stop #5. This made it really easy to get around. We had a brilliant stay and hope to come back soon in the future! However, unfortunately we were left with a sour taste when we did not receive our full deposit back due to *city tax* which was not specified to us in the beginning. The way it was explained to us was that we had already paid this in advance, and that we received credit to spend in the hotel each night as they *care about their guests*. We were not told that this was a different charge and would not be refunded. We were explicitly told the full amount would be refunded back after our stay (minus whatever charges). I know this because I was really confused and clarified this many times. Honestly this has really dampened the experience as it was not properly explained. I would recommend to anyone to call the hotel and confirm any extra charges before booking, so you are not blindsided the same way we have been, as we feel like we’ve been swindled. It really did feel like the hotel was trying to up-charge everything. Other than this, we really enjoyed our stay! However, these charges were very expensive on top of the high amount we already paid to stay in the hotel. I would recommend this hotel but I would urge anyone to check all charges asking explicitly the final cost of the room per night excluding the *care about their guest* gratuity. Other than this, we had a brilliant trip in Iceland!

Lovely hotel with nice lobby, good take and go cafe/coffee, great bar, and very comfortable rooms. Lovely people working! Perfect location for site seeing, restaurants, shopping and catching a tour. New Year’s Eve from the rooftop was incredible!