Reykjavik EDITION

Ok our first time in Iceland 🇮🇸 A Christmas Present for my partner. This was our second hotel stay in Iceland and the one I was most excited about due to its design and online marketing, plus that fact of the 5 star service and Spa. Things that are good: Location is perfect. Hotel Build, Design and Style is fantastic. Service is not 5 star, not even close to 4 star. We arrived and we were told on reception that we were ‘upgraded’ and the room was what we had booked just on a higher floor. I wouldn’t quantify that as an upgrade, so was a little disappointed. Over promise and underdeliver. We were also told as part of our booking (which this hotels’ nightly fee is extortionate but clearly thinking it would be worth it) we had a daily destination fee. Which worked out at £36 a day. That had to be used each day and couldn’t roll over to the following. I was like ok great. I have had this experience before in other hotels as they want you to spend time and money in their hotel and top up that spend, it also made me realise and a justification for the higher than normal nightly fee for a hotel stay. This apparently included a welcome drink (pretty standard these days in good hotels) a free pre made drink the in the Spa. Spa access which is normal when you book your hotel. Money off food and drinks in the hotel and as we know Iceland is pricey. So we thought great. UNTIL checkout where they charge the £36 per day and since questioning it as it made no sense and we were told differently they add this on regardless. If you book elsewhere, such as Expedia, Tripadvisor, Lastminute or any third party websites you are penalised. So when you book you are booking a basic room and nothing else is included. Definitely not worth the money and false advertising and nothing is clear, communication here is really not clear and misleading. After staying in other 5 star hotels, no turn down service is offered. HOWEVER no maid service was offered during half of our hotel stay. We had breakfast, freshened up and left our room at 11AM and removed our privacy notice off the door. We arrived back at 5pm (6hrs to clean the room and bring fresh towels). Came back and the room was as we left it. I called customer services and no apology or even bothered. I said can we at least get 2 fresh towels dropped into our room whilst we head down to the spa? Yes no problem. We head to the Spa for just over an hour and arrive back to our room. No towels. We call again and have attitude of you must of left the privacy notice on the door. Not at all. Then 30 mins later 2 towels arrive, nothing extra, no gesture of good will. Absolutely shameful. The service is shockingly bad! We had stayed at a 3 star hotel the night before and it was so much better. Including the food. At the Edition they claim to be at the top of their culinary game but I beg to differ. Breakfast was ok nothing special and anything special meant extra ££ for example a breakfast cocktail. I require gluten free bread and all they have is the same seeded burger bun all day long. Which you have to chase and remind them you asked for one. Same burger bun in the evening when asked for their steak sandwich in the lobby bar. Nothing special and over priced and underwhelming. The lobby area is lovely and cosy. However with it being Christmas you would think there would be at least 1 Christmas tree albeit a designer one. Never had any payment or questions regarded fees or taxes with another hotel booking in Iceland. So be warned to check everything. They take a swipe of your credit card and I had a pending payment of almost £700 sitting on my card. So check your invoices and you will find them very confusing. Their Destination Fee came across like a scam to me and not communicating well and has really annoyed me. Just check everything. I don’t like to complain but this is not 5 star service and if you can’t refresh a room then you have some serious issues. Overpriced for what they offer.

This place is amazing! Everyone was super helpful and nice and bed was comfortable. First comfortable bed all week (diff hotel every night) . Spent our last night in Reykjavik and it was wonderful. Food was great, spa was great, bar was great. Really no complaints! Thank you, Edition!

Recently visited Reykjavik, We spent two nights at the hotel, which is located near the harbor and a good location to the town of Reykjavik. At the hotel the staff was very polite and helpful, we have to provide a special shout out to Marco, who made our stay extra special with the care he provided us, from an early check in to making sure we met our tour bus. This location also has a nice spa which we took advantage of especially since Blue Lagoon was closed.

I spent 3 great nights at the hotel . Great location and easy access if you are driving . A very short walk into Reykjavik city centre . Excellent rooms with perfect daily room cleaning . I didn’t use the Spa but it looked nice . The Gym is on the small side , more cardio than weights. I had a wonderful evening meal in the Restaurant. I chose all local dishes and they did not disappoint. Breakfast is also very good. The Bar area in the lobby is nice but I unfortunately never got to visit the “ speak easy “ Got to see the Northern Lights from the Roof Bar. The stand out memory is the amazing attitude of the staff . Genuinely interested and engaged . A special mention for Bruno ( reception/ concierge) who effectively planned my entire itinerary for me . I arrived with very little planned and he mapped out everything I should do with the time available to me . Very much appreciated.

First, i would just like to thank Marco at the front desk for ensuring our stay was as stress free as possible. He really tried so thank you. This hotel is NOT 5 star. It reminds me of a Crowne Plaza. I am very well traveled so I feel confident when I say that I was not impressed at all. Other than Marco at the front desk and the PRIME location of this hotel, the rest is 3 star (and i am being generous because Marco really tried to accommodate us). First, there was nobody to help with the luggage upon arrival. The lighting in the room is very VERY dim. The rooms are small. (Our room had two queen beds and with our luggage we kept tripping over it) I paid with my Amex card which means I had a $100 credit to use towards most amenities. I received misinformation a few times so the night before check out i went to double check what i can use my credit for. THREE people at the front desk stated that i can use it on parking, spa, drinks, or food just not the mini-bar. When we checked out, the lady at the front desk argued with me that i did not have the credit to use at all. She argued with me for two full minutes to the point that she asked for PROOF of my credit. I had to go back upstairs and dig through my garbage to find the paper. When all was finally sorted out, she told me i was unable to use it towards the spa or the parking. When we first arrived at the hotel the first night, the man checking me in did not inform us of the breakfast time. I arrived for breakfast at 10:35 only to be told it was over at 10:30. Breakfast is from 7-10:30 only. Their room service breakfast is from 6:30-11am. (We've traveled all over the world, usually breakfast is from 6-11) Nonetheless if that's their policy, its fine but i wish we were told. We were travelling with children so we had to find other options. On our last day, we used the spa, it was nice. The staff was friendly so that's part of my three star rating. The rooftop bar is also really nice and the staff as well were extremely nice. I think there is a lot of room for improvement. Firstly, maybe hire more staff for check ins. At check out there were about 8 cars outside and one poor boy going to help all cars by himself. The front desk staff (other than Marco) need to be retrained. They are unsure of a lot of things and give misinformation. As a "5 star" hotel, there are little things that make the experience personal for the customer. The LEAST is maybe a welcoming note on the TV screen. In my opinion, I would not recommend or return.