Reykjavik EDITION

Very stylish, serene hotel on the waterfront. Our room was very large and comfortable - especially compared to other hotels in Iceland. The staff was incredibly warm, welcoming, and friendly. The vibe is stylish but very calm. Our rate included dinner and breakfast - both were wonderful. We were worried the restaurant would feel pretentious, but we felt welcome and relaxed, despite severe jet lag. The hotel (supposedly) has a wonderful spa. After a very cold, soaking boat tour, we changed and headed to the spa. Upon arriving, the attendant scoffed and told us that we weren’t allowed to use the spa on our departure day. This seems like a very strange, hostile policy and left us with a bad taste as we left the hotel.

Staying at The Reykjavik Edition has been nothing short of amazing. The hotel is right next to Harpa and downtown Reykjavik is easily accessible, same with tour pick ups as well. The rooms are lovely, spacious, and clean. The guest experiences staff are attentive and efficient, they helped us a couple of times when we need something in our room or even just to get some information around town. The Edition spa was a lovely relaxing experience and I highly suggest you use their hammam during your stay with them. We are already planning our stay in Reykjavik for next year with my family, and we will be staying at The Edition once again, Indre and her team are spectacular and makes every stay special.

A good hotel consists of a system and a team of people who have the courage and willingness to meet needs. When staff fall back on "rules" or say "my boss says so," it becomes an issue. Here's an example: early in the morning, the coffee machine is already running in the kitchen. The host is asked if it would be possible to buy a coffee before opening hours. The answer is no, they open at 7 am. Ten minutes later, another guest—who apparently looks better or for some other reason is more persuasive—gets served coffee. This is a lack of accountability and poor service, and it does not reflect five-star hotel standards. By the way, I shouldn’t have to beg when I’m paying 16,000 Danish kroner for two nights.

Love this hotel. The rooms were modern and very spacious!!! Large windows over looking the harbor made great viewing of stars. The restaurant was fabulous, the food was delicious. Mys husband really enjoyed the lamb. I loved the chicken, even the bread was great. Great rooftop bar and the welcome drink was amazing.

Disappointing Experience: Poor Service and Communication My stay at this hotel was underwhelming, and unfortunately, several aspects of the experience were disappointing enough to warrant a review. These may sound petty, but given we were there for 10 days and that the cost was over $1k a day, I would expect a LOT more for the price. While there were some positive moments (such as the beauty of the space), the overall service and communication fell far short of expectations. Valet Issues: 1) We waited more then 20 minuets every time we requested our car. Every single time... even to the point where twice we had the front desk folks commenting, oh your still waiting? This is odd given the parking is right next to the door. Also of note - it was NOT busy, otherwise I would have been happy to wait. Room Cleaning Issues: 1) Room Service Inconsistencies: Your website mentions twice-daily cleaning, but our room went uncleaned for the first two days. Only the coffee was replenished during that time. The bed wasn’t made, and trash cans were overflowing. It was puzzling that the coffee replenishment staff didn’t notify housekeeping to clean the room when they saw the state it was in. 2) Tissue Supply Neglected: We ran out of tissues on the first day and they weren’t replaced for two days. On the third day, instead of replenishing the box, the tissue holder was simply removed from our room entirely. I had to request a box from the front desk, and even after that, when the box ran out, it took multiple calls to get a replacement again. 3) Unattended Glassware: We had wine glasses removed but never replaced, meaning we couldn’t use them again. Additionally, used coffee cups were left in the room for days without being cleared away. This lack of attention to detail was frustrating. Rooftop Bar NYE Celebration: 1) Vegetarian Meal Confusion: Before booking, I confirmed with your concierge that I would need a vegetarian meal, and my husband would have the standard meat menu. However, when we arrived, the server had no record of this and seemed confused. Both meals delivered were vegetarian at first, and after multiple corrections, my husband was given a few pieces of cod. He missed out on the duck, steak tartare, and prawns that were originally detailed in the very pricy NYE prefix champagne tasting menu. It was a major disappointment, and the food quality didn’t match the high price. 2) Champagne Service: We were each given one glass of champagne, and the manager kindly stored the remainder in the fridge for us. However, when we went to leave, the cork had been pushed back in improperly, and the stopper was missing. It took multiple conversations with staff to get the champagne topper replaced, which felt unnecessary and frustrating, especially for such a small item. Communication and Concierge Issues: Before we even arrived, my experience with your concierge service was frustrating. When I initially asked about New Year’s Eve events, I was told there were no on-site activities, and thus I made offsite reservations based on that information. Later, I received an email stating that the hotel was in fact hosting New Year’s Eve activities. I would have preferred to have known earlier to avoid the additional effort I put into researching and making external plans. Additionally, I requested help with contacting a local restaurant due to time zone differences and language barriers. Your concierge failed to assist properly, even providing incorrect information that the restaurant in question was not hosting a prefix meal for NYE. When I pointed out that the restaurant had a New Year’s Eve special (which even had its own dedicated website link on the restaurants home page), the response was dismissive and I was told to email the restaurant myself. Conclusion: While the hotel has potential, the level of service we experienced did not meet expectations for a hotel of this caliber and this significant cost. From room cleaning issues to poor communication with the concierge and frustrating dining experiences, it’s clear that improvements need to be made in both service consistency and staff training. I hope management takes these concerns seriously to improve the guest experience in the future.