The St. Regis Bahia Beach Resort, Puerto Rico

We really enjoyed out stay at the St Regis Puerto Rico. We were upgraded rooms which was a great start (Marriot status & nightly award upgrade). We really enjoyed the champagne sabering the first night (it's every night at 6PM, I think). We really enjoyed Paros. The service was exceptional from the time we arrived (valet, butler, servers, and pool attendants) almost everyone was very accommodating, kind, helpful and friendly. I appreciated that they all had a conversational level of English so it didn't impede communication. I guess I mention this bc my Spanish is rusty although I try to speak it and I'm from Miami area where they pretty much expect you to speak Spanish and can be quite frosty if you don't speak it so it was nice to not have to even think about that. I came to celebrate my bday and on my bday Elizabeth and Karen stood out. Elizabeth from the spa was the sweetest person and made me feel so special on my bday jst through her kindness. Karen was a lovely person and great server and made every morning such a pleasure. She was very welcoming even when extremely busy with a wedding party. On the days that were less crowded, we discussed the scary movies we like since it was around Halloween. I really am not a breakfast person however I made an exception because the breakfast was fantastic. The butler service was also great, they delivered French press coffee every morning, which was a treat. Everyone was accommodating except the women at the front desk (I didn't catch her name) at the spa (the man was very friendly at the front desk at the spa, I was always hoping he would be there instead of her). When I asked if we could change the channel in the gym, she didn't know how, when I asked to have a tour of the spa she said I could show myself around (Elizabeth was kind enough to give me a tour once I entered the locker rooms) and she was not welcoming when I tried to enter the spa. The pool was great, and the location was really nice in a rainforest setting on the beach. I wouldn't say it's a stay for the beach, it's more for the property. Overall, our stay met or exceeded our expectations.

Very pretty hotel, not much to do. The restaurants were so so, would not brag about the food with the prices that went with them. The spa states certain prices but at check out you have about 3 other service fees on it.....at least doubles the price stated. Not enough workers at the spa to be able to enjoy others services they wanted to offer. For the price you pay here more information should be shared and would not recommend this place in Oct/ Nov.

I’m kinda old and have over 4,000 hotel nights to my credit so placing this St Regis as my #1 of all time is saying something. The cleanliness is some of the best I’ve ever seen. The politeness of the employees was so amazing. Housekeeping department is so impressive and attention to detail in our room exceeded all expectations Front desk welcome group is so relaxing and they have extreme etiquette and are extremely well trained Bellmen are the most polite I’ve ever seen Introductory walk with front desk team to your resort room to explain the resort and property layout and room amenities is worth listening to again and again. Restaurant service morning and night was spectacular. My apologies for not remembering our waitress’ name but she has glasses and is from the town of Rio Grande and has been there several years while going to college. Nevertheless, this lady would be an excellent trainer for any foodservice restaurant wanting to learn how to serve guests impeccable service as her presence and professionalism exceed all top possible scores. ( this is saying something as I’ve worked foodservice myself for over 45 years ) This girl will go so far in her life if she stays in hospitality….dont hold her back, let her free as she has what it takes to change the world! This entire resort team doesn’t make mistakes and is extremely well trained. My congratulations on exceeding all perfect scores. Marriott Bonvoy corp needs to visit as well to learn a thing or two

What an absolutely amazing stay at the St. Regis Bahia Beach! My boyfriend and I spent 4 wonderful nights at this five star resort. From the staff to the beautiful views I stayed on a vacation high for days after we got back. I travel very often and by far this resort is in the top of my list. I can’t wait to try other St. Regis Resorts!

We arrived a day before tropical storm Ernesto was due to hit the island, I have to say, the staff went above and beyond before, during, and after the storm to make sure we were comfortable and accommodated. The rooms are beautiful, very spacious. They provided games to bring back to our rooms when the storm was active to keep the kids occupied. The staff were absolutely amazing, friendly and so loving to both of my children. The grounds are beautiful and well maintained, even when trees were taken down by the storm, they were out the following morning to clean up. One of the best features is the room is so silent; you hear absolutely no outside noise when in your room. I cannot recommend this hotel enough and will definitely be back.