Belmond Maroma Resort & Spa

Wonderful couples getaway! Service and amenities are over the top. Sucha relaxing experience and no need to leave the resort!

We recently returned from 8 glorious days at Maroma by Belmond on the Riviera Maya about 30 minutes south of Cancun. This resort was the perfect getaway for us from the beautiful beach, the room, the food, to the AMAZING people at the hotel - every experience was positive! We've been to the resort a few times now and each time is better than the time before. We cannot wait to return!

I think this hotel is somewhat overrated. And not particularly good value for money for what it has to offer. My daughter and I spent four days there recently. We had pre-booked an excursion to Coba and a cenote swim. Our so-called experience curator at the hotel had not prepared us for the lengthy drive to Coba (2 hours - we spent a total of about 5 hours in the car), did not coordinate our cenote swim with the outsourced travel guide and so we missed our lunch reservation. The cenote was a sort of theme park, very commercial and not the unique idea that was being marketed by the experience curator at the hotel. Otherwise it’s a good hotel but be aware that it’s squeezed in on the beach next to other less luxurious establishments.

Our 5 day stay at Belmond's Maroma in Rivera Maya was perfect in every respect. The whole experience was like staying with great friends, rather than at a commercial resort property. Staff were amazing, facilities were perfect, food and beverage excellent. fantastic attention to detail, and the overall guest experience.

Me and my husband took a last minute trip for 3 nights to Mexico without the kids and decided to stay at this hotel. We go to Mexico at least a couple of times a year and have stayed at many upscale adults only as well as family resorts during this time and I have to say this was the best hotel we have stayed at in Mexico so far. The service, good and rooms were outstanding. We were in a suite which was huge with a balcony and the outdoor shower was a great addition. They connect you with a host and that’s your point of contact during the stay. You don’t have to sit in the lobby for check in as they take you in to your room and check you in there which is so convenient and efficient . It was windy during that time so we couldn’t go to the beach one day but that’s not the hotels fault. Overall we were very pleased with our stay and the exceptional service and plan on returning with the kids soon. Highly recommend this hotel if you are looking for a calm, relaxing vacation.