Viceroy Riviera Maya

My wife and I just returned from our vacation at the Viceroy. I can not say enough about the extremely high level of service we received. The entire staff went over and above to ensure that our vacation was stress and worry free. Whether refreshing a drink by the beach or pool, ensuring our meals were everything we expected to saying buenos dias using our names and smiling, it was extremely memorable. The food was all excellent and fresh, not a bad choice on the menu. The rooms are spectacular, well appointed and extremely clean. We also enjoyed our welcome guests of cats, coatis, and monkeys! So many of the staff to thank, but special shout out to Pepe our beach buddy, Oscar the best bartender and Luis, who served us breakfast almost every morning. I would not hesitate to return to this wonderful resort

Unique property with individual cabins with plunge pool Pool/dining area is the heart of the property with stellar service. Rooms were amazing as well. Spa was great. Location is about 25$ US taxi ride from downtown Playa Del Carmen. Food prices were inconsistent. All were somewhat expensive, but a few things were very expensive (over $30 pizza), but amazing experience. All of which leads to the Staff, Alberto, Pepe, Encino being the stars of the show.

Pictures do not do this place justice. Absolutely beautiful and tranquil and the staff is amazing! Rooms are beautiful, comfortable and luxurious. Already booked our return trip. Recommend to anyone looking for a relaxing and special time in Mexico.

We cannot say enough about our experience at Viceroy Riviera Maya and have officially fallen in love with this property! The staff were all incredible and the service impeccable. If I could grant them a 10-star, I certainly would. Luxury boutique and ultra private.

This was our 3rd trip to Viceroy playa. We absolutely love this resort. Very small resort. Each couple has your own thatch roof cabana and private pool. The food is next level. Service is impeccable. If I had to guess I bet the staff to guest ratio is about 3/1. Everyone on site knows your name and room number. The best part is spending the day laying on the beach in a bed that is serviced by staff to bring you whatever your heart desires. Pepe is the absolute best. He is a server that goes above and beyond. You have never had the service like he provides. He is always so happy and helpful. Thank you Pepe!! We will see you again next year.