Viceroy Riviera Maya

I am a lover of luxury properties and have stayed at many in Mexico and around the world. I booked my stay through AMEX's Fine Hotels and Resorts and was sorely disappointed. I love AMEX's program and reply on it to make sure I stay at places that I will enjoy and this completely failed, especially when the program includes Four Seasons, Rosewood and Auberge properties, this hotel is not in THAT league. The Good. The hotel is very lush and was built within a small jungle. Lots of greenery and the pool area is nice. The staff was nice. Special shoutout to Pepe, Litsy, Rosa and Jesus. I had a wonderful massage even though the spa itself is in desperate need of an upgrade. The Bad. The check in process took 20 minutes and I was left sitting alone with no information. That is simply too long, especially if I'm not being offered a welcome drink, which is standard at luxury hotels in Mexico. I was offered a cold towel and a small bottle of water. I wanted to go straight to the beach, so opted out of the property tour. I was on the beach for 30 minutes until njust before sunset, my "butler" then came back and took me to my room. The room was huge and included a pool which was fairly warm. The room itself was dated. The bathroom needs to be updated, especially at this proce point. The bed was EXTREMELY uncomfortable. There were also a lot of bugs. One dead roach and small ants. There was rust on the water stoppers in the sink. My bags were finally delivered to my room more than an hour after I checked in. Which is ridiculous. The food left a lot to be desire. I sent my first dish back because I just couldn't eat it. The second dish I ordered was steak and fries which was good. The breakfast was not great. I ordered chilaquiles and it was clear that they weren't made fresh, specifically the chicken. The spa was dated. The steam room on the women's side wasn't working. The shower I used needed to have the shower head replaced. The steamroom on the men's side was great. The prices of some things were outrageous. $20 for a bottle of water is just egregious. This hotel is charging you as if it is top tier and it simply isn't. Overall, at best, I would say this is a 4 star hotel. There are so many other places to stay in Mexico for a superior experience, especially if you are seeking a truly five star experience. A few I love: Four Seasons Punta Mita, Four Seasons Los Cabos, Etereo which is close to this property, Nizuc, Conrad Tulum.

A real haven and oasis from the bustle of a vibrant coastal area. We had such a wonderful stay at Viceroy, where attention to detail is taken very seriously and the staff were so attentive and welcoming. I am also missing the best turn downs ever in particular, it was such a treat after dinner to get back to the villa with a ready for bed hug from housekeeping. The walk to breakfast was also an adventure, down the tropical pathways to the beach area, you get to appreciate the emphasis on guest privacy and the feel of being in a tropical forest, with waterfalls, monkeys in the trees and exotic birds flying all around. Whilst resting on a day bed after feasting at breakfast you get a most tropical secluded part of the beach and can watch the pelicans diving into the aquamarine sea looking for their breakfast. If we took an excursion or booked a dinner in Playa del Carmen, we just couldn’t wait to get back to our hotel and relax with a drink at the bar playing games. The Viceroy and its staff does not disappoint and we feel it gave us the best of this part of Mexico.

Exactly what a luxury boutique experience should be. With only 40 rooms, this intimate resort delivers a level of personalized attention that larger properties simply can't match. Our spacious villa exceeded all expectations, offering the perfect blend of luxury and privacy. The thoughtful layout and design made it feel like our own personal sanctuary within the gorgeous resort grounds. The food was fantastic. Special mention must go to Carlos and Victor, whose outstanding service at the Coral restaurant elevated each dining experience to truly memorable. Their attention to detail (like our wine preferences) and genuine warmth made every meal feel special. Like I said, the service exceeded all expectations. With just 40 rooms, the property maintains an exclusive, intimate atmosphere that made us feel like valued guests rather than just another room number. My wife and I spent 7 nights here and I can honestly say we're already dreaming of our return. If you're looking for a perfect blend of luxury, privacy, and personalized service in a boutique setting, you can't go wrong. This is Mexican hospitality at its finest.

The best service we have ever had in our lives. Carlos, Juan, Pepe, Oscar all made us feel right at home and well worth the money. The villa was perfect and the entire resort was unlike anything we have experienced. All around great service but the food was also incredible. Heavy handed Oscar behind the bar makes a great Margarita. Thanks for everything fellas, I hope you get to read this and your boss give you a raise!

My family of 4 raved about the Viceroy. We felt very pampered by all of the staff and really loved the small, boutique size of the property. It was definitely Eco Luxury at its finest! We saw lots of animals as well! We felt very taken care of and relaxed from the first few minutes! Wonderful experience!