Viceroy Riviera Maya

Everything about this resort is top notch! The atmosphere, the food, the service, the rooms were exceptional. The service was superior and I have never stayed at a better resort. It was quiet and we felt completely safe and as two single women that was a big thing. I have nothing bad to say. Would back in a heartbeat and I will.

We just got home from our 4th stay at Viceroy Riviera Maya and are already dreaming of our return. It is definitely a favorite for us and it has never disappointed. From the moment we arrived and were welcomed into the unique outdoor lobby to the moment we left, we were completely spoiled. They greet you with the most delicious coconut water & lemongrass tea and cool towels. Paulo (sorry if I spelled that wrong!) took us to our room (nicely and surprisingly decorated for my husband’s birthday), showed us around the beautiful room and patio complete with private plunge pool and outdoor shower, cut us fresh soap (such a lovely touch!) and offered us their welcome tequila! What a great way to start a vacation. From there our vacation was in full effect. We were treated so well at each meal and by the pool/beach everyday. Pepe and Francisco, who we’ve had the pleasure of serving us in the past, made sure our every need was met even before we asked! They anticipate your wants and be sure to go above and beyond. You literally don’t have time to wish for another drink or snack as they are asking so frequently! If you want to lay by the pool, they’ll set up your chairs. Want to move to the beach? They’ll take care of you. It’s truly amazing service. Carlos came to meet us the first evening and then checked in with us each evening after. He’d find us by the pool or at our dinner reservation to be sure we were having a nice time. We treated ourselves to a couples massage and it was amazing! Rosa gave my husband his best deep tissue massage and I throughly enjoyed my relaxing massage with Julio. We were set up outside with a fan above and waterfalls to the side. So wonderfully relaxing! I could write down much more but will leave it at that. If you are considering, don’t hesitate! Just know it is completely chill - no casino or loud parties - but total relaxation in a lovely setting. I also recommend the all-inclusive package. Totally worth it! We truly love it here and can’t wait until we return.

My husband and I just returned from the most perfect week at Viceroy Riviera Maya. Everything was beyond amazing - our villa was beautiful, the setting spectacular and the service was utterly incredible. We were spoiled at every turn! Pepe was meticulous in how he cared for our us poolside, Victor and Willy (among others!) took amazing care of us at the restaurant, and many many others also treated us incredibly well and made us feel pampered at every turn. The food and drinks were so delicious as well! There were so many thoughtful touches that helped contribute to the overall stunning experience we had. We cannot wait to go back!

Our stay at the Viceroy Riveria Maya was absolutely wonderful -- we had the villa with the private heated pool and big patio. The staff went above and beyond every day of our stay. With our villa package we had a private dinner included ... and it happened to be my birthday and they made it extra special and decorated with balloons and romantic lighting. Such a very fun surprise !! The restaurants on property were so very good along with a great bar area and the beach was right there. I would highly recommend the Viceroy Riveria Maya in Playa Del Carmen Amy & Steve Tullgren

Room was very comfortable and spacious with all of the needed (and more) amenities. Bed was very comfy with great pillow choices to allow for a pleasant rest. Loved the outdoor shower and bath tub, as well as the large closet. Food and drink were excellent. I particularly enjoyed the bell pepper cocktail with just the right amount of spicey kick. Service at this hotel is top notch--and I was often greeted by name.