Grand Sirenis Matlali Hills Resort & Spa

This hotel was just what I was looking for for a 5 night get away. Quiet, out of the way, great food and most of all, the friendliest and most helpful staff I've ever encountered in an all-inclusive. Although not for every vacationer, I enjoyed the low occupancy, enabling us to socialize with other couples without the endless noisy activities of other resorts. This is not a beach resort; but the beach is accessible by a 3x/day shuttle. No evening entertainment, no volleyball, no shuffleboard. The resort is built into the jungle hillside, with a beautiful nature walk, birds, and butterflies. No bugs, scorpions, or geekos. Two resident cats kept that all under control! The staff was delightful. A special shout-out to Jimmy at the bar, who kept us well hydrated and stuffed with snacks! The head waiter, Roelf, was a delight and Natalia made the best flaming Mexican coffee ever! Note that although they provide transport by golf cart from your room to the pool/restaurants, people with mobility issues will have difficulty getting around due to steep walkways and steps to the pool area.

Exelente the best service I love this place and the bars tenders Ofer and give good service Nashiali Lopez the Pool Bar and Rosario bars tenders to she is especially to do drinks to and a good service to take orders for everything the people look so nice.

It’s a nice place. The food is good but you don’t have many options of what you’re eating day to day. It’s isolated with no form of entertainment. Cleaning service is very good. I think it was more staff at the property than guest. Hotel is on the hillside which is a nice touch

The location is nice on the hill, the restaurant waiters try to do good job, but the food is way out of standard, that will explain why there no one going to eat. Rome very dirty, need deep cleaning but after reporting no one care, sofa I cared even to sit on it cabinets greasy. They will not let on uber driver to pick you up, so you have to go to the front gate Don’t be mistaken by the pictures in reviews with nice green pools and jacuzzi as it is different hotel near by and you not allowed to go there, have no ideas why someone advertised as it is a part on matlali resort and they say spa, but you will not find it there as there nothing on the property Do owner just like to collect money not serving you

The weight staff was excellent, especially Lane. They were very accommodating to all of our special dietary restrictions and even made special dishes to ensure we were safe. They eagerness to help and give you the best experience they can.