Grand Sirenis Matlali Hills Resort & Spa

Our trip was amazing and the experience was great. The resort was above and beyond our expectations and our week stay was perfect! The staff went above and beyond to make us feel welcomed and like friends. Lane was a great host and bartender. The food was great, the beach experience was amazing also! Thanks to all that made this experience possible!

Our room was beautiful and offered scenic views of the bay as well as the mountains in the distance. We opted for the master suite with the pool on the balcony, which was very clean and nice. The room itself was well maintained aside from the balcony door not closing all the way which led to pests and critters being able to get inside. There was a small scorpion that got into our room, and it turns out it was a poisonous one (they were all very alarmed when I showed them a picture of what kind it was). The staff was very helpful and fumigated the room for us when we told them about it. The staff was the highlight of our trip! We appreciated the kindness they showed us- especially Lane, Alejandro, Javier and Victor. The grounds themselves could use some work. The pools that were advertised online/instagram were completely closed and we were told they were being remodeled. However, these are newer pools (we were there in 2019 and the triangular pools were not installed at that time, so they were added after that) so I don't understand why they were being remodeled so soon. Another guest mentioned that they heard that tower with the new pools had actually been sold, so not sure what's going on, but they were not available. There were only two regular pools and one natural pool available during our stay. The last two days one of the regular pools was also made unavailable and closed down. The natural pool was very serene and beautiful despite construction being done all around us- the noise made it a bit more difficult to enjoy. Our favorite part was the beach club as they had decent food and fans to cool off under. Half of the resort was sold to Marriott since we last came so there were already less ground and pools than in 2019. There is also no entertainment at this resort and it felt like a ghost town aside from the two to three other parties we ran into during our stay. I know it's the down season but we visited the Delta by Marriott next door during one of our days there and they had hundreds of people there with plenty of entertainment. The food could use some work for vegetarians, but they did the best they could to accommodate us. I think the food has improved since our last trip! However, there are a lot of repeating options and not much variety throughout the week. I would also recommend LGBTQIA+ training for staff as my new wife was referred to as my friend several times throughout our stay despite having told them in advance more than once that it was our honeymoon. I don't think we would stay again due to the lack of amenities and lack of communication about what is/isn't available as far as pools. However, it was nice to spend our honeymoon in a place that we went once before for memory's sake.

Nestór and Joel are very attentive waiters. They kept our table nice and clean. Ferdinando is an entertaining waiter. I enjoyed our conversation with him and he taught us some Spanish to help us while we were in Mexico. Alejandro is the driver who was very helpful and gave us great information about the city and how to get around. Margarito at the beach was very nice and help us translate with vendors. Sarahi and Janet were always smiling and nice to us when we came to the restaurant.

If you are looking for the best service, friendly staff, helpful staff… this is where you need to be. “Teddy bear” aka Daniel Alvarado was both a great staff member and informative guide to the area. If you want to relax and recuperate this is the place.

Ulises is the guy to have as a server he's fast and very polite! Neri at the beach club knows his drinks and is always there to take care of you! Manuel ( bell boy) will help you with whatever you need he has information on anything fun to do around town. The views are breathtaking and stunning. Top floor bar is a nice place to get a drink and see the views. Overall this was an amazing experience and I will be returning soon!