The Ritz-Carlton, Riyadh

The worst Ritz we have ever stayed. We had some expectation staying here because of its history and the usual guests they normally have. If we come without noticing the brand, I would say it’s just a decorated Sheraton hotel with undertrained staff. First, we checked in with a robotic staff who did not even advise us any facilities and restaurant. When we advised we would like to add a breakfast, she said oh you can just pay in the restaurant as it’s same rate. It is quite unusual for unwelcoming staff in the check in counter. Second, we have a car and valet kept the keys. We went out at the entrance and no one comes for assistance. We have waited for 10 mins without any assistance. Third, concierge team was under trained and when we told them what we wanna purchase and seek their help, we have to explicitly tell them what to do, unlike any other ritz (or any 5 stars hotel), concierge team seems do not know the town and lack of experience. No turn down service during the night and not even a welcome card greeting to loyalty member. Very disappointed of this Ritz. I understand this is an important property and handling a lot of important people. However we feel like this is not hospitable at all and this is no difference than 4 stars hotel. I seriously would recommend my friends NEVER come to this property as it is not worth it at all!!

This hotel is probably the dreamiest hotel I’ve ever been. Customer service was world class and unmatched. I had the best experience here and I thanked this to all the staff of Ritz. The front desk staff were amazing and I wanted to thank Mr. ABDULLAZIZ ALMUTAIRI for his hospitality. He asked how was my flight and I said that it was actually my last day in Riyadh so I want to make it special. I had booked the twin room for myself and my mom and it was a little bit of wait so he decided to upgrade us in a suite. It made my last day with my mom extremely special and for that I thanked you with all my heart and wish you all the best in life. ❤️ I also wanted to thank Mr. Reymon Trongcoso. He was so kind to us and personally toured us around the hotel. He made our stay so special by making sure we enjoyed everything and anticipated our needs. My mom is a Filipino worker in Saudi and he made sure she was taken care of like a royalty. I was so happy and pleased with his treatment. I have not seen my mom in 10 years so having an experience like this literally goes straight to my core memories. I will never forget my stay here. Not only the hotel is the best hotel you’ll ever seen but the staff were well trained. All the small details are curated to your satisfaction. This is truly a gem of Saudi and I hope they will never change. ❤️ thank you all. I hope to come back here again. This place will always have that special place in my heart.

A luxurious palace in Saudi Arabia with excellent rooms, incredible breakfast and an indoor pool that looks like royalty. The reception is luxurious and gives you the feeling of staying in a real palace. Every detail is luxurious. There is a shopping mall next door that you can go to using the hotel's electric car.

I went there for a business appointment. The Ritz Carlton is well known. The only problem I faced was the distance between it and any other place, as it is far from the center of Riyadh, but in general it was very good and the service was excellent, as I am always accustomed to from them.

Nice room Nice service Especially Miss Guesmi in the buffet of the Hotel she's so professional beautiful smile and confident love her❤️ Thank u for the good service 🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍