Kimpton Grand Roatan Resort and Spa

We had a fantastic 7 night stay. All of the staff are wonderful and the location is spectacular. We started at a 1 bedroom bungalow but due to a bathroom issue we were moved to a spa suite. Absolutely fantastic. Ruined us for a return visit. The breakfast buffet was expansive and really enjoyable. Available until 11 am which made little need for lunch. The pool is beachfront, huge, not busy, and great. We came for the snorkeling and although the coral is not fantastic there is an abundance of sea life. There are vendors along the beach but they leave you alone and also enter the resort area. Food and beverage service at the pool and beach was great. Night walks along the beach to restaurants was easy and safe. Tons of security visible along the beach. Argentinian Grill and Beachers were very good. We did go in to West End one evening for dinner (free shuttle from the hotel) and ate at the Beachers there. Absolutely horrible. The one on West Bay was great.

We just left Roatan yesterday after a three night trip with six other couples. We stayed in a variety of rooms across our group and everyone only had good things to say. We shared a two bedroom oceanfront suite (1204) with another couple and it was perfect. Very spacious and well-kept. The beds were very comfortable and the view was amazing. Each and every staff member we interacted with was pleasant and helpful. Big shout out to Danny boy for taking us into the West End to stock up and drinks and snacks one morning. The pool attendants were all wonderful as well. Check-in was quick and easy, and the welcome drinks were amazing. We went back for more throughout our stay. We ate at all the restaurants on property and have nothing bad to say about any of them. Breakfast was particularly good, with rotating food in stations each day. Try the green juice. The hotel was at 80% capacity but it didn't feel like it. The grounds are big and there are plenty of chairs around the beach and pool. Being able to walk into the sea and snorkel is a definite plus. I loved that we didn't have to get to the beach at 7:00 AM to save chairs - there were loungers available throughout the day. The gym and spa got rave reviews from those that used them. I can't wait until we're able to go back.

Here is a review to hopefully help all those of you looking to stay in Roatan: Location of Kimpton: little further from most restaurants and bars, but some are very walkable. Water is beautiful, you can snorkel right off the beach. Food: Get the breakfast package. Best deal. The food otherwise at Alera is just okay, little pricy for the quality. The lunch at SeaCat is nice and they bring it to you by the beach/pool. Pool: The pool is very large! Great size. Clean. We enjoyed the pool and hot tub. The cushion chairs do go by about 9am. Pool guys help get the towels on the chair. Service in General: Quite subpar for the price. You wait a long time at the bar to be recognized to get a drink, same with some of the pool service. You often seen workers just on their phones. No good morning or other greeting from workers, even the front desk. Bungalows: these are a bit bigger than the regular hotel rooms. But they are a bit further from the pool/beach. Not good for someone that struggles with stairs. Good for more privacy and quiet. Our room only had an outdoor shower, no indoor. The outdoor shower needs to be redone, it was dirty and the boards were falling apart. It was hard to take a shower honestly as it was gross. Would be better if concrete. Beach: gets very busy with cruise ship and people trying to sell you things. Otherwise clean

Great location. Directly on beach with great snorkeling. Friendly staff, always willing to offer assistance. Rooms are very nice. Buffet breakfast is pricey but very good. The swimming pool is sooooo nice. Location is within walking distance of bars and restaurants on the beach.

My friend and I stayed Jan 20-24. It was all pretty great until the last day when a rainstorm ended up flooding our room with 2 inches of standing water. The water was running out our door and into the hall. My friend fell and sprained her wrist. I fell and torqued my back. Even though it showed they had rooms available on their website they would not move us. We had to stay in a room with a rain soaked floor and honestly had no idea if it would get worse. The episode ruined two pairs of my shoes and a duffel bag. Management never checked up on us. I do want to say the hotel workers were trying so hard. A couple of them actually offered us to stay at their house. The only bad service we had (besides not attending to standing water), was the same day. It was raining so all the outside bars were closed so we went to the bar inside the hotel. No one waited on us and after 20 minutes we went up to one of the bartenders. There was four bartenders and about 20 people in the room. They were not understaffed. They made us feel like they didn’t want us to be there (this was before the room flooded) On a good note the concierge was fabulous as were our waiter at the nice restaurant (Alberto) I think. Sonny was great and so was August at the pool.