Baglioni Hotel Regina

Reflecting on our recent stay at the Baglioni Hotel, I'm afraid I cannot recommend it as a 5 Star Leading Hotels of the World property. It fell short of expectations, despite its positive reviews and status. We booked a Grand Deluxe Room due to its newer features. As Leaders Club Members, we were upgraded to a Junior Suite. However, the room was disappointing—very old furniture and a desk so dirty it wouldn't be acceptable in a hostel. As a manager, I'd be embarrassed to accommodate guests in such conditions in a 5* hotel. After our complaint, we were downgraded to our original booking the next day. This room was nicely renovated. However, please note that this is an old historic building and even in the newer rooms, the windows are not soundproof. Our room was right above the hotels‘ service entrance and there was a lot of noise during the night. We chose this hotel for its Spa with whirlpool, sauna, and steam bath. However, the access to the Spa is only available upon reservation. The problem with this is that there are only about 10 slots available daily for over 180 rooms - with high demand between 4 and 7 pm. Most guests never get a chance to enjoy the Spa because it’s always fully booked, very disappointing. The hotel should reconsider updating its room infrastructure and Spa access policy. Despite its small size, the Spa could easily accommodate more than two people at once per hour. On a positive note, the harp player at breakfast during weekends and the breakfast staff were lovely. Unfortunately, the breakfast hall was very chilly, so we didn’t want to linger for long. Overall the negative experiences outweighed the positive ones. It felt like we had to fight to get what we paid for - not a pleasant experience. We won’t be returning.

Positives: Excellent breakfast and restaurant staff, with a special mention for Ariana. she got our complicated egg order right every time. Best Cappuccino in all of Italy I can say! Perfect tourist location, spacious shower area, ample luggage space, comfortable beds. One of the concierges was extremely helpful. Negatives: First, when we checked in, the room wasn't ready and we left our luggage with them. When we returned at night, they were missing one of the bags. We thought it was a careless mistake and informed them there was one more and left it at that. When we didn't hear back for few minutes, wife went down and was surprised to see that no-one, reception/concierge/bell-man was least concerned about it. She had to have quite an argument before they even agreed to look if they sent it to another room by mistake. Our bigger worry was if they had mistakenly sent it away with a departing guest. When she asked them to please check with the departures, was given a blank refusal. It turned up in one of the other guest rooms but the question is what if it hadn't! Before looking for it, they kept blaming us for not getting the baggage tag updated but I did ask the morning concierge before putting the bag in and shouldn't he have known their rules better enough to point that out. Once burnt twice shy, funnily enough I asked all my hotels in Naples, Florence and Venice if I needed an "accurate baggage tag" and none of them needed it at all. Second, I paid about 500 eur per night in low season, not sure but for that rate the reception staff could be friendlier and more explanatory about how the rooms/ac work

We arrived here about 4 days ago from the time this review is being made. I have been an honest and objective reviewer. This hotel was reserved by my wife, we came in early 1030am and we understand that check-in will not be until 2pm as described, so we decided to see Rome and came back around 2ish, but we were told room is not ready (i already read this in some reviews), in short we got the room past 3pm. We are suppose to be in a Grand deluxe room but not sure if we were in one. We are suppose to get a complimentary welcome wine, but that never came too despite reminding them. Front desk said its coming, again we are on our 4th day already and nothing. We, try not to be picky customers, did not bother to remind them anymore as again, i have seen bad reviews about this as well, no big deal as we are ok with a simple and comfortable bed. But if they cant even give us a bucket of ice, that pulled the string on me, if you cant even serve simple service then i dont think you deserve a 4 star review let alone a 5 star. Some staff are very nice, like bell boys, room cleaners and staff at the breakfast buffet, (mostly filipinos) are very nice, worthy to mention and tips which we always give for those who provide good service. I will update my review if something changes (i doubt). Location is ok being walkable to most iconic landmarks and just infront of the US embassy. I have been in 5 star hotels and has given honest reviews based on actual experience, unfortunately not in this hotel. Will i book in this hotel again? i would try some hotels around based on better stars and good review.

Excellent Hotel! Tasty food and staff friendly and helpful! The harpist playing during Sunday breakfast was a nice touch. Rooms decor is lovely but very traditional. Just one tip - if you want to use the pool/sauna you have to make an appointment as you cannot just walk in.

Disappointed. The hotel contacted me in advance of arrival asking what time to expect me . I was actually impressed until I arrived at 2pm to find out the room wasn’t ready. I was told it would be just a few minutes which turned into an additional hour. After 40 minutes of waiting the front desk told me I can take a room with no view if I don’t want to keep waiting. I waited another 10 minutes before accepting the room with no view. At that point I was tired, cranky and in no mood to deal with a staff that leads with No and blames the guest. Expedia Gold supposedly comes with the benefits of upgrade, late check out and a bottle of sparkling. None of which were accommodated. . So, given that Rome has plenty of choice hotels, my recommendation is stay somewhere else. You can do better.