Hotel Eden - Dorchester Collection

Our family of 4 stayed at the Hotel Eden last month. The rooms were classy, thoughtfully renovated, and impeccable. The food every morning at breakfast was delicious, and the service was beyond impeccable-- two waiters both named Francesco catered to every whim and pre-anticipated everything we could need or want, and the waiter Marco was friendly and helpful. We also found the concierges to be incredibly helpful and responsive-- emails were answered vey promptly, and they arranged a number of tours, dinner reservations, and secured soccer tickets for us without any hiccups.

Just got back to the States and wanted to share a review of Hotel Eden. This is a beautiful property. We had a well appointed room on the 4th floor. While we were warmly greeted there were a couple of minor call-outs that irked me as someone who’s spent half of my life in the hospitality industry. 1)I booked via Amex. Prior to my arrival, I emailed the hotel asking that the concierge curate a list of restaurants for dinner. I didn’t get a response to my query so upon arrival I asked the concierge to book a dinner spot. My partner wanted an authentic carbonara or Cacio Pepe for dinner. The concierge, a lovely lady with curly hair, assured me that she would find the perfect spot for Monday night. We never heard a word back. Like nothing. I decided to book on my own. 2) Even though, I booked via the Amex platform, I was never provided with a complete list of amenities. If I hadn’t asked to check my balance, by accident, I wouldn’t have found out about a large credit that I needed to use. Having a credit is always a bonus. Trying to figure out how to use it at 7pm when you check out the next morning by 8 was challenging. 3) I had to open the door to the hotel more than 60% of the time which is no problem except when there are 2 doormen dedicated to this purpose. The guys were usually having side conversations and not paying attention. 4)they add a fee to tip the staff to the bill. While it can be removed, I found this interesting and mildly off-putting. I tipped in every space I was in to each individual that assisted me. I will say that the location is perfection, the restaurant is gorgeous, the cocktail lounge is sublime and April, at the front desk, was a true bright spot. She was warm, enthusiastic and genuinely excited for me when I shared news of my engagement. I’d stay at this hotel again. However, at this price point little things like communication and consistent customer service can’t slip through the cracks.

The experience was brilliant the food was amazing these chefs deserve Michelin stars.the service was top class if there were Michelin stars for waiters or servers they deserve them especially Danielle he was very respectful when I pointed a finger at the food to see it 2 waiters came fast to see if something was wrong.this restaurant is recommended the whole hotel is.

Beautiful room, a very warm welcome, the highlight (among many beautiful moments) was Daniele in the bar with kind and excellent service and especially the suggestion of the delicious (best dessert in 30 days!) pistachio Crema dessert. We have a restaurant on the Cape and will be bringing it to our clients (grazie tanto, chef). Lovely lovely lovely thank you hotel Eden for a perfect stay from start to finish!

Tried to go to the rooftop bar for drinks. Made a reservation gave credit card info. Made it on time. Sat us at our table. Beautiful view. Waited 5 10 15 20 25 minutes for up and left. If your not staying there go elsewhere where. Plenty of places to drink Brunello in Rome.