Hotel Splendide Royal

This hotel is magic. There were a few small issues which I will mention but overall our stay was excellent. We travel all over the world, Bali every year, US, Maldives, Europe, Switzerland and many other places. We nearly always pick our hotels by reading reviews. We love the St Regis hotels and Relais group also. We picked the Splendide Royal for its location primarily and the rooftop terrace. However when we checked in we were told that the rooftop terrace was not available for Saturday and Sunday night due to a private function. We were very disappointed by this. Thankfully we were staying another two nights so were able to use it. But if we had only been there for the weekend it would have been a disaster! Our room was fabulous and the bed super comfy. Bathroom was lovely too. Air con worked perfectly. However for a 5 star hotel, there was no coffee machine in the room. This is the first time this has happened in all our travels. So we ended up each morning going out of the hotel for a coffee before our day of exploring. The staff are fantastic, very professional. The guys on the front door are superb....their welcome back to the hotel was so genuine and they were always smiling. Unfortunately we had one encounter on the Sunday afternoon. We had friends who had been staying at the hotel also and we wanted to have a drink with them at the bar upstairs before they left. The staff member was rude and very arrogant. We explained that there were 4 of us..he said 'We are very busy so I do not know if I can give you a table'. Eventually he 'found' a table outside. There were many many empty tables both inside and outside. This was around 4pm. We met our friends and had drinks. We stood up to say goodbye fully intending to stay ourselves and have another drink but we were handed the bill so felt unwelcome. This was quite offputting and we were very upset initially but the rest of the staff were fantastic. We used the rooftop terrace on two nights and the staff there were so nice. There is only one bar available if the rooftop terrace is unavailable and it is inside beside the restaurant and can get busy. I would recommend this hotel highly but I guess if I was booking it for a short trip I would ask if the rooftop terrace was available.

I am currently sat in our beautiful spacious room and we are very sad to be checking out tomorrow. We have had a wonderful stay and can’t wait to come back and stay again. Location is awesome and all major attractions are walkable or a short taxi ride away if you not happy to get your steps in. Staff are extremely friendly and helpful from the moment we checked in. The restaurant was very nice and again staff was very knowledgeable and helpful. Roof top bar was a great place to end the evening and the staff was very attentive. Only one very small critique is the breakfast buffet, and this is purely a personal preference and would not stop me recommending this place, I would rather be able to order off a menu as the food wasn’t very hot. I will mention that I am a fan of breakfast so please note it was very acceptable offerings. Today was international women’s day and we came back from sightseeing where I was greeted by a bunch of beautiful flowers and a handwritten note which was really appreciated and beyond what I expected, so thank you to everyone who arranged this. Look forward to seeing you all again soon

My husband and I spent two nights at this beautiful hotel in September. From the moment we checked in we were made to feel so special and welcomed. We were upgraded to a Suite and greeted with a bottle of Champagne. What a beautiful hotel. We had a buffet breakfast every morning and the Rooftop bar was so pretty with the most amazing specialty drinks. Most of all, the staff-- every single person, front desk, doorman, luggage captain, bar and restaurant employees all treated us with first class service. I could not give higher praise to this beautiful hotel and all their employees. I will definitely be back.

We stayed at the Splendide Royal for five nights. The hotel common areas are beautiful ornate marble. Our room was tastefully furnished in a modern style with lots of space and high ceilings. The bed was the most comfortable we have ever slept in! The staff are all very friendly, welcoming and helpful. We found the location to be the perfect balance of proximity to the main tourist attractions whilst also being on a relatively quiet street away from the crowds. All in all, we had a wonderful time and would definitely recommend.

A simply stunning hotel from the moment you enter the beautiful foyer to the rooftop bar terrace with phenomenal city views! My sister had her wedding here and it was absolutely beautiful. The food in the Mirabelle restaurant was out of this world, even for a plain fussy eater like me who never thought she would enjoy a Michelin star meal! The staff were so attentive and always on hand to refill drinks without being asked.