Palazzo Manfredi

From the minute we arrived we were treated like royalty. Margarita greeted us and showed us to our suite. We had room 42 with the Colosseum view from our bedroom and our bathroom. We were over the Magnus forum. On arrival We were given Prosecco and some munchies. After unpacking, we stored our valuables in the safe there and went to explore. The Colosseum is literally across the street Palatine Hill and the Roman forum are right behind that. Lots of restaurants And trattorias around. The Palazzo has a Michelin star restaurant, Aroma, but we did not eat there, because all I saw was tasting menus and I don’t eat meat so most of that is meat based. Breakfast is included so we had room service every morning from Aroma. The room was beautiful. Everything we needed was there. It was super comfortable. We’d lounge in our robes in the afternoon for a little while having cocktails. We did go to the Courtbar one evening for Aperitivo which was lovely. You need a reservation, but there was an available loveseat so they allowed us to just sit there. And thank you to the sweet girl with long blond hair who works evenings we did not get your name but you were also very awesome. When we checked out on Sunday, the lift was broken. But the Bellman came up and took our bags down for flights of stairs for us to catch our taxi to the termini. So big thanks to him also Treat yourself to this place and the phenomenal service at least once if you can, we will definitely be back.

We just had a spectacular stay with Hotel Palazzo Manfredi. We were greeted with such warmth, and made to feel comfortable before we even checked in. Our executive room was lovely. The bed is very comfortable. The bathroom is well appointed and spacious. The breakfast is fantastic. A beautiful view of the Colosseum, with thoughtful and delicious breakfast choices. Do not miss the bar. The ambiance, drinks, and complimentary snacks are out of this world. Most importantly, the staff is amazing.

In 2017, my wife and I stayed at this 5-star hotel and when we decided to visit Rome again in 2024, this was the "only" choice. We were welcomed warmly by Margherita and then, in a most awesome surprise, by Raphael who was a reception staff member in 2017 but is now the Rooms Director of the property. They selected the same suite for us with spectacular views of the Colosseum (yes, even from the walk-in shower) and prepared our arrival with flowers and fruit in the suite. The suite is small but very comfortable. Excellent comfortable bedding. Thick large towels and Acqua di Parma toiletries complement the very large bath. The only nit is the water volume in the shower is low. The intimate (perhaps 20 guests maximum) breakfast at the Aroma 5-star restaurant is excellent. The views are breathtaking. A buffet with meats, cheeses, eggs, pastries, selection of juices and coffees/teas made to order can be enhanced with made to order omelets and other breakfast entrees. They now have a cozy outdoor bar which we didn't visit but which is clearly popular with the younger, elegant generation. But all of this is not the reason we'd return. It's the staff. They truly care about the guests. Housekeeping, Reception, F&B and all the "unseen teams" are clearly led by a "care about your guests as if they are family" mentality and it shows. Well done, Palazzo Manfredi team. We look ahead to returning.

Great hotel, couldn’t give 5 *s as missed our evening meal booking off for our 15 year wedding anniversary. The managers did offer to rectify after we left for a meal in Rome but the moment was ruined. As a sorry they did pay for our car parking priced at £60. Which we appreciated. I did confirm the 8pm meal the night before we arrived by email and also when we checked in the following morning. All was confirmed but when 8pm came it wasn’t. Everything happens for a reason, we made the most of our last night in Rome. 🩷 The hotel is very beautiful and the staff made a fuss of us on arrival with fizz in the room and petals. Great location for all the sights not sure if I’d stay again. 🩷

The front desk team was charming and helpful from months ahead of our stay (helping with excursion and dining reservations) and during our stay. But, we were underinformed in some key ways. We were not aware that the Bar was not run by a third party (and the Bar manager who was unpleasant was not in the slightest bit interested in us being hotel residents). Also, when shown to our room, we were not given even a quick summary of how things worked and what information there was in the room to which we could turn for written help - for example, clearer (and more easily visible) instructions on using the safe, TV and even the location of the minibar. Room servicing by housekeeping was repeatedly sloppy with a changing variety of errors - none fatal but most were irritating - for example regarding towels, telephone location, supply of bottled water, care with our clothing (One should note that our friends experienced a series of far worse issues in their bedroom) Breakfasts were very good in Aroma and the view is stunning Overall, though it would not be correct to rate the hotel as excellent but with more forethought and better trained housekeeping staff it should not be too difficult to raise the performance level