Rome Cavalieri, A Waldorf Astoria Hotel

Just to begin, I am a Hilton Lifetime Diamond member and have stayed at hundreds of properties (all the major brands). This hotel is in my top 1% of choices. This is our second visit to the hotel and on this trip we were a family of 14 people staying in 8 rooms and the organization of our stay was perfect! The building, the grounds, the rooms are all amazing. But if you have high expectations for service, the team at this hotel delivers. They were able to attend to any need we had. From the bell desk team and front desk to the concierge team and the lobby bar/restaurant every single staff member who helped us was so great at their job and made us feel truly welcome and special. Finally, if you are seeking a hotel with an incredible spa offering - you need to stay here. The turkish bath is life changing! Total home run hit by the Rome Cavalieri team.

I booked a room to attend a conference in NOVEMBER 2024. With less then a week before my stay, I receive an email informing me that due to a diplomatic stay they are removing me to a hotel over ONE HOUR away. This is a business trip - I am not going for pleasure and they move me, a single woman to a hotel over ONE HOUR away with a shuttle bus that end at 9pm when I have dinners and social events AT THE HOTEL to attend to that will end after this time. Outrageous.

I am becoming increasingly dubious about Hotels that win Travelers Choice on TripAdvisor, having seen that this hotel had won it. I’m sure this was a grand place in the 1990s but thirty years on and wow, I can’t remember somewhere so tired. Upon arrival the room hadn’t been cleaned properly, there was broken glass in the bathroom and food crumbs on the telephone and desk. Looking out my window I could see the largest telecommunications tower I have ever seen with the dishes pointing straight at me, ugh. Decor was old and tired. The gym was a high point, large and well appointed. Everything else - food, service etc was disappointing.

A beautiful location on a hilltop above Rome, and a lovely room overlooking the city. Without the free shuttle bus, you'd be reliant on taxis. For a hotel of this price, what's lacking is the little details - a chocolate on the pillow at night, fruit in the room, etc. Very nice, but we will go elsewhere next time.

The BEST hotel in Rome! the best Hospitality, the great Italian hospitality attitude to Hilton Lifetime guests. The delicious food, the best view, the amazing breakfast selection. The kindest most hospitable manager on duty Ermanno very helpful and pleasant. The amazing warm receptionist especially Guilia, Paulo we had great laughs every time we approach the reception! Thank You So Very Much for making our stay Memorable! We are only sad to leave!