The Rome EDITION

Customerservice at its best. Without a doubt the best Hotel in Rome, especially from the Marriott Portfolio. Mister Eusebio, the bellman, made us not only welcome everytime we hit the doorstep of the hotel, but more, welcomed us as a part of HIS Guests. We are definitely returning, not only because of him, but also because of the exceptional service provided by the Front office Team!

Food was good. Room was ok. Reception and atrium were laid out terribly. Almost fell over multiple times. If you're clumsy or overweight avoid hotel unless you want to hurt yourself and/or others. Someone stole money from our room. We put the DO NOT DISTURB sign on but all of the cleaners ignored this throughout our stay. Person who handled it was nice enough in person, but once we left we had no contact. We left a review detailing our experience, but were contacted by the person who handled our case who for some reason was deeply disappointed in us for them not having sorted our case. We understand no details can be given but why no information on the resolution? Anyways they sent a message saying they were deeply disappointed in us for having the guts to have money stolen from us in their hotel and then followed up with more questions for their investigation. My suggestion: don't go. Btw if I get a personal reply I will copy and paste into this review. Thanks

I booked for a month after seeing the picture of their swimming pool online. But found out it was closed when I arrived. I asked if they might provide help with finding me a pool. It took 5 days. The room I stayed in had a funky odor and one of the managers came upstairs but couldn't smell anything. Finally after a few weeks they offered me another room. I also made a special request to be on the lookout for a package I was expecting. It's been 2 weeks and when I tracked it, it showed the hotel had refused it twice. That was 4 days ago they said they would handle everything. I gave them the tracking number. Yet everyday nothing, they don't know anything. There is no follow up or care. This morning again I asked worried the package would be returned. Two people downstairs claimed that it was because 40 Euros was due. I've paid in full for 1 month in advance and it is against policy to trust a guest for 40 euros. I don't know what is going on. The hotel is not full at this time of year. Yet they don't have time to handle anything immediately or with care. The hotel is beautiful but for me it stops there. I can't imagine why they would refuse a package twice. Now my cousin is working on getting it for me. She contacted UPS today and they claimed there was no money due. The staff claims to care about guest happiness but don't have any recall of requests made in first couple of days. They blamed me after 4 days of not handling my delivery, that I had been sick, that money was due, but never left a note or called up to the room. To say that my package was refused. Just a huge waste of style.

This hotel really excels at everything, from the first hello to the last goodbye. Beautiful design and great location, but most importantly the staff are really friendly and helpful. The staff at reception, the concierge, the restaurant, and both the Jade Bar and the Punch Room could not have been more thoughtful and helpful.

This hotel is the perfect place to stay while in Rome. It’s very central to all Rome has to offer. The rooms are comfortable and the staff top notch. The gym is excellent and we loved the bar at night for a cocktail. We will definitely stay there again when back in Italy.