Treetops Lodge & Estate

We were frankly a bit disappointed in our stay at Treetops. The facilities are getting to be run-down and not very well maintained. The trails are not being maintained and some are almost impassable. The food was average. For what we paid, we expected a much higher quality resort. I’m sure at one point it was a five star resort, but it has gone downhill.

What a beautiful place! We were in the Sunset villa and had the most wonderful time! We took it pretty easy during our stay and enjoyed the happy hour, massages, hiking to the falls, and sporting clays. The food was carefully prepared and beautifully presented. Very romantic and peaceful- just go!o

I had the most horrid experience at Treetops Lodge & Estate, which I expected to be a luxurious retreat given the $2,500 USD per night price tag. Unfortunately, the reality was far from it. First, the property is extremely remote—30 minutes away from everything—and requires navigating a poorly lit, dingy 4 km road from the highway. Upon check-in, the staff seemed sparse. A single lady assisted us but failed to provide the gate code, even though she knew we would return after dinner. When we arrived back at 11 PM, we were locked out of the property with no staff present to buzz us in. We waited outside in the dark for over an hour, making 30 missed calls and leaving 14 voice notes—none of which were answered. Ultimately, we were forced to stay the night at the Pullman hotel instead. What’s worse, there was no apology or acknowledgment of their negligence. The property itself is old, run-down, and does not justify the exorbitant price. I would never recommend this place to anyone. There are far better options in Rotorua at a fraction of the cost. Save your money and avoid Treetops at all costs!

Stunning place. Terrible hospitality. All the activities were fully booked before we even got a chance to make a request. We haven’t even been offered to visit the property. The place lacks warmth whereas the setup and the small number of rooms should make all guests feel welcomed and comfortable. We experienced the opposite.

What a beautiful spot in NZ. So fortunate to have this exceptional place on our door step. From the welcome, ambience, food and friendship we could have wanted nothing more. The staff made our visit very memorable and to be treasured. We were so fortunate with the weather as we went on the bridal veil walk to the beauty of the falls. The staff couldn’t have been more helpful. Loved our stay more than words can say. Thank you