Queen’s Gardens Resort & Spa

I had a highly unpleasant experience here and I’m wondering if anyone knows who owns this place and how I might get in touch with them? In fact I’ve hesitated to even write a review, but I feel like the owners should know. The issue was not solely with the rooms. But regarding the rooms, the were in major need of repair and not clean. Stains on bedding, towels and pillows, broken shower head, closet rod collapsed with just 2 lightweight items hung and filthy mattress. Furniture in the lobby was also filthy. Not at all surprised to see it’s now closed for renovation. This should have happened before now. I’m amazed it was still open when I stayed. A local business owner told me it had “gone downhill” I just wish I’d known this before booking.

The hotel is situated on a slope of a mountain. Offering beautiful views on the lush green island and sea. The hotel looks pittoresk and has an old Italian/ English feel to it. I understand why it was one of the best hotels on the island in its glory days. Unfortunately, the hotel isn't in its glory days anymore. Our room and the hotel grounds are worn down. Our room and the bed were not clean. There is no air-conditioning. Due to its beautiful location, the hotel is isolated and far from restaurants. In the evening, taxis don't want to drive to the hotel. So going out for dinner is a problem without a car. When we were there, we were the only guests. The staff went out during the day, meaning that there were no food or drinks available. There were no cushions or towels at the pool or outside the outside seating area. The poolwater looked greased and not clean. The staff is friendly, helpful and is really trying to run the hotel as good as possible. But there are a lot of things that need to be improved. When we arrived, the staff didn't expect us. We were lucky that they were still at the hotel and not gone home for the day. On the Internet, the hotel advertised that they have dining options. We travelled all day and expected we could dine at the hotel. Unfortunately they didn't want to cook because they were tired. Instead, they offered us a ride to a restaurant. Telling us that getting a taxi back wouldn't be a problem, or one off the staff would make sure we would get back. Apparently, taxis don't drive to the hotel after 8 pm, and they didn't answer their phone. It was a hassle to get back. When we wanted to go to bed, the blanket and sheet were covered with little black things and the fitting sheet had yellow stains. The breakfast was lovely. We wanted to have a island tour or taxi to take us to the village so we could rent a car. The staff tried there best to get us a taxi. Since non was available and they were going to the village, they offered us a ride. This is what we mean by the staff is friendly and helpful. But that the staff didn't expect us, didn't want to cook and rive us twice to the village, made us feel like a burden to them. For us, the isolated location, poor dining and drinking options, being the only guests and the room/ bed/ pool not being clean, made us decide to check out after our first night. The hotel has a lot of potential but is not up to standard, misses food/ beverage options and is not clean at this moment. The price is the highest of all hotels on Saba, but doesn't deliver what would be expected for that price or what is advertised. We hope that the hotel someday will return to the beauty and fibrant hotel, as in its glory days. For now, lots of improvements need to be made to be a good hotel.

We had read as much as possible about Queen's Resort and Spa before booking. I had read a few reviews that said it was "tired", but what we encountered wasn't just tired. Unfortunately, Queen's Resort is very tired. It's evident that it's owners have not put adequate funds into maintaining this once lovely resort. We're quite used to 'low travel' times in the Caribbean. Most of our 41 years of travel have been in August, since we love the quieter, less touristy time in the Caribbean. Saba was the 16th island we've visited...and several numerous times. The manager Sandra greeted us with enthusiasm and tried to make the best of the conditions. She truly gave it her best. First, we did not get the room we had requested. Our requested room was in the top building, with a view of the town below (The Bottom), the mountains and the sea. Instead, we got a side room, on a lower level. Evidently, there was no AC in the top room. When we were taken to our room, and Chef Andrew came out to carry our luggage, I was a bit surprised. (More on that later). When walking to our room, there was an overwhelming smell of decaying fruit. The mango tree was dropping it's fruit and there were piles of rotting mangoes and smears of rotted fruit on the decking. Everything needed a good scrubbing!! Keeping up with the fruit droppings was a full-time job, but there weren't enough staff to tend the place. Dinner was good our first night, but not exceptional. I don't think the resort was prepared for dinner guests. No bartender, just Sandra the manager and Chef Andrew. Our coconut shrimp were flat and frozen, not plump and succulent. The tuna dish was well prepared. Our snapper with fresh vegetables was nicely done and tasty. Andrew was doing his best. The ledges and decking of the entire resort was dirty. The shrubs and palms needed trimming. The pool looked a bit cloudy and the chairs and pads just old and tired. We made the decision to leave Saba (Queen's Resort) after 4 nights and head to St. Martin a day early. My husband had a long, heartfelt discussion with the manager of Queen's Resort. It was truly not what we were expecting. To the owners......if you want to restore your ratings, put some love and money into your resort. To Tripadvisor......keep up on your reviews and ratings. This is no longer a 4.7 resort.

Queen's Garden Resort is one of my favorite hotels and without question the best accommodation in Saba. The grounds are wonderfully kept and rooms are very nice with amazing views. The restaurant is phenomenal and management team is warm, accommodating and helpful with making arrangements for activities/transport around the island.

Beautiful place at the Bottom in a quiet surrounding. Manager Thierry and his wife Sandra welcomed us warmly and take great care of us. Accomodation was excellent and clean. Dinner was excellent. All dinner menu items were yummy and freshly and well prepared.