Fairmont St Andrews

We haven't been to Fairmont St Andrews for a good few years. Sad to see things aren't really 5* any more. Arrived about 3.15pm, slightly early, room wasn't ready so popped over to Zephyr bar. Pretty expensive. 22£ for 175ml of wine and a pint of beer. Less seating than I remember, no atmosphere. Room ready, looks good initially. Housekeeping definitely gone downhill. Very dusty. Windows dirty. Duvet lumpy. Sink kept filling with water, removed plug, oh dear, disgusting, black mould, orange gunk. Loose tiles in the bathroom which made terrible noise when walking over them. Happy to see Le Labour Rose 31 is still being used. But now big pump bottles instead of little individual bottles. Mini bar prices extortionate. Quite ridiculous really. So didn't use anything. Kittocks Den, better atmosphere, but again extortionate. Bed very comfortable as always. Good powerful shower. Excellent. My biggest shock was breakfast. Gone is the big circular counter filled with multiple choices of hot food, with lift up lids, to help yourself to. But now a few, open dishes, under heat lamps. Reminded me of a premier inn style breakfast. However, the food was as delicious as I remember, only the tattie scones were a little hard, and tomatoes were only warm. Fruit juice and latte were lovely. 12pm check out is fantastic, but 4pm check in, I feel, is slightly late. We mentioned using the 6pm shuttle bus at check in. We weren't told we needed to book. Turned up at 5.45pm to be told it was fully booked. Ended up having to pay over 10£ for a taxi. Queue to checkout was busy, so just popped my key in the express checkout box, otherwise I'd have raised my concerns with the reception staff.

An Xmas present voucher for my wife from Myhotelbreak with an ‘Upgrade to a Fairmont View Room’ which turned out to be a view of the car park. Shower gel bottles in the room and ladies showers were empty, no bags for wet swimming costumes added to the irritation. Our server had a body odour issue, food was average but the cheese board was horrible. Asked for a balcony table to be told these were all booked. There was always at least 1 table available during the 2 hour meal. Long queue for breakfast and the Latte wasn’t even warm. Raised these issues with the Hotel to be offered an upgrade and a free bottle of Prosecco. What makes them think I would be happy to spend another £420 for a free bottle of £10 Prosecco. The arrogance!

WE dined here for the famous Sunday Brunch that is served at the beginning of each month. The food was delicious and the attention to detail was magnificent. Ciprian and his team were a delight and we are already looking forward to coming back.

We visited Fairmont St Andrews for the first time this weekend. Having stayed at Fairmont hotels in the past we were expecting a certain standard. However, Fairmont St Andrews exceeded our expectations. From the moment we checked in our experience was first class. Every member of staff was lovely, so professional and polite. We had drinks and supper in the St kittocks bar. Service and food were both top notch. The room was spacious and very clean with a comfy bed. Breakfast had a good selection of food to met every possible taste. The staff once again were very nice. We visited the spa which was quiet and relaxing. Checkout was a breeze. Fairmont St Andews may well be our new favourite hotel. I would have no hesitation in recommending that you come to Fairmont St Andrews.

visited for my daughters birthday. fabulous hotel and was warmly greeted on arrival. All staff very friendly and room was excellent for the four of us. good choices of restaurants to visit but best to book prior to arriving as quite a few of the restaurants were fully booked. also if your interested in a spa treatment best to book prior to visiting. the hotel caters very well for families and couples etc. also theres small play room to keep the kids entertained if you need to break. swimming pool was amazing. its not a big pool but if you book a slot then its never overly busy. really could not fault this hotel and would definitely recommend