Fairmont St Andrews

I popped in yesterday to say I’d be bringing my mum today to use the spa and as she’s infirm, could I please park at the door? Arrived today and Patrick and Jamie at concierge treated us like royalty as did James and his team in the spa. Thank you so much!! You are truly a five star team and you made my mums day 🌟

Had one night stay at fairmont. Was first visit and was delighted with hotel and staff . Edward at reception could not have been more helpful and another member of staff (Anderson?? ) helped us with booking dinner . He was sat at desk at top of stairs but very nice . Room was amazing as was our meal in the main restaurant downstairs . Breakfast was very nice with plenty choice . I will certainly return to this hotel. Nothing negative to say. Nice little touches make a hotel . Staff are a credit to the hotel

We have stayed here before, had a great experience so booked again. However, this stay was very disappointing. When we arrived, we had booked a king size room and were told there were none left were so they had to put us in a double double room, where there are 2 double beds in the room. An upgrade was available but we were told at the time we would be charged for this. On arrival in our room, there was dried mud on the carpet. It looked like it had been trapped in someone’s grips of their shoe and had fallen out. The carpet leading to the bathroom was frayed and didn’t look like it had been hoovered. The bed valance wasn’t on the beds properly and you could see the bed frames underneath. I know they must have been in a hurry to clean the room because it was only just ready for us when we checked in. Later on in the evening I tried to put the light on which was placed on the desk. It wouldn’t work until I unplugged it and then plugged it in again. Looking at the shade, it was bashed at one side. Cleanliness wasn’t great either as the tv unit hadn’t been dusted as we could see the dust sitting at the side of the tv and just behind the tv. The shower in the bathroom also wasn’t cleaned correctly as you could see the colour of the shower base in the corners hadn’t been cleaned as they were reddish brown in colour. We went to dinner in La Cucina and were looking forward to a lovely meal. We were disappointed with this and it did not live up to expectations. It was overpriced and the pasta was overcooked. The waitress we had was over attentive. Very polite, but at one point asked us if we wanted any more to drink when our glasses were still 3/4 full. We did really enjoy the spa facilities, the pool and the gym. However, we were asked to book into the pool as it was mid term break and they thought it may be busy. I understand this but I went to the pool at 8am to find out I had it all to myself for around 40 mins. It just seemed strange to have to book a specific pool time. Breakfast was also not the same as it used to be. There was a long queue to wait for the Hot buffet, no butter left for the toast and no one around to ask. Also the breakfast options weren’t that great either. All in all we were extremely disappointed with our stay.

Great location on the outskirts of St Andrews. Efficient service from check-in to breakfast offering. Amazing bathroom with quality toiletries. Hotel Minivan took our group into the town in the evening and collected us. Little issue at dinner 1st night was swiftly dealt with. We are booking again next year

I stayed overnight with my husband in January and we thoroughly enjoyed our stay. The hotel is beautiful and relaxing and the service we received was 5 star throughout. We enjoyed a meal in the Italian restaurant along with drinks/cocktails in the sports bar and the main bar. We also enjoyed a walk around the grounds and time in the spa/pool. Although the Fairmont is a pricey stay, we enjoyed it and it was a lovely treat. Unfortunately, I returned with my mum in March for afternoon tea and did not enjoy this experience at much. Although we enjoyed our afternoon tea, we felt the lack of music in the large atrium meant the experience lacked atmosphere and ambiance. Service was also slow and felt “put on” at times. It was often hard to get a staff members attention, despite there being several staff members around and not too many people having afternoon tea. I would expect more from the £50pp cost and have enjoyed similar afternoon experience more, e.g. Gleneagles or the signet library.