Casa Monica Resort & Spa, Autograph Collection

Friendly and efficient employees. Very fast valet parking. Room is beautiful with plenty of drawers and space. Ask for pillows, etc. early since it can take a while. Breakfast was in a nice restaurant with great service. Bed is VERY hard. Pillows are meh.

This expensive hotel needs a complete overhaul. I realize the hotel has a Spanish colonial style, but everything was pls. Every room had red velvet headboards, which are outdated & kind of skeevy. The furniture was worn, frayed and had chips & nicks. The bathroom was pedestrian and dated. It took a very long time for the water to heat up in the shower & sink. The restaurant didn’t seem to have food that was offered on the menu, like rye or multigrain bread. The meeting room/ballroom was downright depressing, & banquet food was awful. They did have nice bathrobes & amenities. We had an event & had to stay at the Casa Monica. We were in Paris a few months ago & stayed at a Marriott Bovoy, which was also very disappointing. It’s too bad, because the name Marriott was synonymous with a fine hotel.

This hotel gave us the BEST SERVICE we’ve ever had. Literally every staff member we met (valet, front desk, cleaning staff, restaurant greeter and waiters) appeared happy to meet us, glad to see us and more than willing to help. The location is great for touring historical St. Augustine, and the hotel itself is a historical charmer. Food (we had breakfast) in the onsite restaurant was also very good. But the reason I would choose to stay here again (despite it being pricey) is the true southern hospitality of the staff.

Hotel was extremely dated, certain staff were rude and snotty, and the elevator was not functioning properly. The food at the restaurant was sub par. For some reason, upon check in, we weren't allowed to go up to the room ourselves. The bellman had to accompany us bc they said there were problems w the room key only upon check-in. Sketchy.. anyway for the $$ I would stay elsewhere.

Great service at the bar great cocktails and we had a great night sleep, however around 7am we had to listen to someone in hard sole shoes or High heels walking back-and-forth in the room above us on the third floor. We were in the 2nd floor and My Wife wanted to take a broom handle and tap on the ceiling, someone pacing urgently back-and-forth on the floor for four or five hours. Funny thing is if these floors are carpeted why did it sound like someone was walking in heels on a hardwood floor? Haunted?