Casa Monica Resort & Spa, Autograph Collection

Hotel was extremely dated, certain staff were rude and snotty, and the elevator was not functioning properly. The food at the restaurant was sub par. For some reason, upon check in, we weren't allowed to go up to the room ourselves. The bellman had to accompany us bc they said there were problems w the room key only upon check-in. Sketchy.. anyway for the $$ I would stay elsewhere.

Great service at the bar great cocktails and we had a great night sleep, however around 7am we had to listen to someone in hard sole shoes or High heels walking back-and-forth in the room above us on the third floor. We were in the 2nd floor and My Wife wanted to take a broom handle and tap on the ceiling, someone pacing urgently back-and-forth on the floor for four or five hours. Funny thing is if these floors are carpeted why did it sound like someone was walking in heels on a hardwood floor? Haunted?

We are long time Marriott people. Always stay at a "Marriott" property. I have not learned my lesson on autograph properties. They are not Marriott, but boy, are they expensive. The hotel was packed with conventioneers. Never made to feel that our Marriott status mattered at all. At 650am every morning we were awakened with what sounded like a jack hammer for a good 10 minutes. Very jarring. Would not stay here again. Breakfast is usually a full complementary hot meal for high level Marriott guests. Very limited breakfast menu and only a small parfait for the complementary choice. Pool area was nice. The parking is expensive and it appeared that our vehicle was parked outside. We had just washed it on the way to St. Augustine and it was returned to us filthy.

My stay at the Casa Monica was absolutely epic thanks to our front desk woman named Madeleine Stinger. Front desk lady’s name Maddie Stinger anyway she helped me with absolutely all of my needs. She was kind, helpful, patient and caring, even though the place was full of people, she paid close attention to our needs and listen very carefully. We called the front desk very many times and she sent up everything that we needed in a timely manner. I really want to say that the state of this hotel was a five-star stay thanks to our front desk, woman helping us feel just as comfortable as we could feel. Thank you so much for all you do.

Partially my fault for not seeing that this is a pet friendly hotel. I love dogs but this was just too many. It seemed everyone staying there had a dog or two! The small lobby and bar areas were difficult to maneuver and when you are paying $25 for a drink at the bar, I don’t want to have to interact with someone else’s pet. Our room smelled like wet dog and they didn’t come to make up the room until I called at 4:00. They told me they had until 5:00 to do the rooms. Most of the staff was very helpful and friendly but I guess I expected more from an Autograph hotel.