The Collector - Luxury Inn & Gardens

This was our first stay at Collector Inn and we were thoroughly pleased with all aspects of our visit! It's a great base location for walking all around historic old town St Augustine. The hotel is situated on beautiful, serene grounds-- enjoy a drink at the bar, sit by the fire pits or take a dip in the heated salt water pool. The rooms are beautiful and cozy and the staff is truly gracious-- you instantly feel they are glad you are there and want to ensure your stay is memorable! There's lots of attention to detail and we will definitely stay here again!

We were excited to spend New Years and a few days at The Collector in St. Augustine, and looked forward to the "luxury" experience. Sadly, we found the place a bit tired. The sheets and towels were grey from use and age, as were the robes. The breakfast featured overly-sweet packaged muffins and flavorless bacon. The room had no curtains and the wooden blinds could not block the lightbulbs on all night from the building a few feet away. There was no dresser in our room, just a closet. In short, not the luxury we had looked forward to and paid many hundreds a night for. But the buildings had historical charm, the housekeeper was responsive, the landscaping was impeccable, the valets were awfully nice, and the location was unbeatable!

Spent four nights over Christmas and didn't want to leave. A joy to have valet parking, as parking in town can be a nightmare. The car was ready in an instant (just for our daytime trips to golf) and the staff were very helpful. But the true joy, is not needing the car at all, because the location is so central to everything you would want to do. We walked everywhere... to the Nutcracker at Flagler, the Lightner Museum, the meeting spot for our 'festival of lights' tour, and of course all our dining. The hotel is a lovely oasis just off the busy central square. It's peaceful interior garden is a lovely spot to take a break. The fire-pits in the evening, perfect for a nightcap from their cozy bar, The Well. The room was great, with everything you need with super comfy beds and linens. I must mention the breakfast. I had low expectations since it mentions it offers a continental breakfast. No such thing. It was ample and lovely. Hot frittatas and bacon, alternate with french toast or oatmeal, but there is always smoked salmon, cheese, pastries, breads, hard boiled eggs, cereals, fruit, yogurt, etc. In other words, plenty to start your day. Would highly recommend to get the full experience of St. Augustine.

This place is outstanding. The grounds around the property are beautiful, the drinks at “The Well” bar on site are excellent, and the staff is amazing. My fiancé and I had a great time riding the complimentary bikes all around downtown. Will, the valet, is incredibly knowledgeable of the local area and very helpful. Micheal the manager was very accommodating and pleasant, and a special shout out Nashana who went above and beyond by helping my girlfriend with hemming her dress. Definitely recommend this place for your romantic stay in St Augustine.

We booked a 3 nights stay here are our Pros and Cons. Cons: We arrived in town at noon. I know this was a little early to check in so I called and asked if we could at least park on property while we waited for our room. I was told we could NOT park at the property until 1pm, so we drove around for an hour and at 1 pm we arrived to check in and asked the valet what time would the rooms be ready, he stated 2pm. We had a quick bite to eat and then returned at 2pm. The front desk informed me we could not check in until 3pm and they would call when our room was ready. So we left and walked around for another hour. Better communication would have been appreciated. At 3:15pm and still no phone call, we returned to the hotel to find our room was on the second floor. Due to medical/ mobility issues I cannot climb stairs. I asked if we could move to a bottom floor room. At first they said there was no rooms available then they said they had a king suite on the bottom floor but there would be a $500 up charge. We don't want or need a suite however at this point we had no choice but to pay the up charge. I felt taken advantage of and did not appreciate such a hefty up charge. After finally getting to our room I thought for the price we paid it would be perfection, however the bathroom towels were dirty and a shower cap from the previous clients was still in the shower. I asked the front desk if I could have a few clean towels and they said housekeeping would bring some, however they never did. Upon checking out the manager happened to stop me and ask how my stay was and my response was "ok" and he said just ok??? I proceeded to let him know of the issues we experienced and he graciously credited the up charge for the bottom floor room. This was a great gesture and wish it was done at the beginning of the trip. Pros The property and grounds were beautiful, relaxing and peaceful. Breakfast was decent. The front porch rockers and fire pits were relaxing. "The Well" bar on property was nice and cozy for a relaxing nightcap. The bed was comfortable. And location, location, location was perfect for walking distance to downtown!