Le Barthelemy Hotel and Spa

My husband and I stayed at Le Barthelemy from March 8 through March 17, 2025. We will give you the good and the bad. The Good: The bartenders/servers/beach staff are extremely hard and efficient workers. They give 100% every single day to try and make your experience a positive one. The rooms are tastefully decorated with light, breezy Caribbean decor. The Bad: What is not told to you before you book at this resort is that they ‘sell’ seats to outsiders - whether they be guests from other resorts, island dwellers or cruise ship people, all to the detriment of their own guests. The resort will reserve your seat if you are a guest at the resort on the beach should you desire, but every day you are asked by staff what your plans are for the day. They keep a sheet indicating available seating to ‘sell’ on the common market. This is not told to you prior to your booking at this resort. The people coming through the doors are oftentimes unruly with difficult unattended children ruling the pool and common areas. When I mentioned this to a staff member on a Monday (we got there on Saturday), the woman told us that we would not have to worry about that because Monday was a school day and the children would be back in school! She was right, until the next weekend when it happened all over again! The people coming through the doors feel free to smoke openly without regard for others around them, whether they are in front of your room or not. Our room was a first floor with a walkout patio and jacuzzi/plunge pool which we could not enjoy, as the air was so thick with smoke. I was told by management that this is their ‘custom’. In our room with the jacuzzi, a man sat outside our room on the phone for approximately one hour, loudly. If they did not have outsiders, the smoking would have been lessened extensively, as most outsiders were the smokers, and most being from the island. The manager did offer us another room, but many of the problems were still the same. We were so unhappy that we wanted to leave the resort early but the manager would not honor our request without extensive penalties, and finally granting our request three days before our planned leave date (we were booked for 12 days). At approximately 11:00 am daily the staff escorts the renters to the available seats (which most times they put at the pool) but sometimes spilling over to the beach. On one particular day, the staff escorted 20 individuals from a cruise ship to their seats by the pool and they insisted they be put on the beach as they ‘paid too much for their day pass’. I later learned by an employee of a European company that these people were on a business trip and this was an excursion that they were on. The same day there were other people entering to rent a seat (I lost count at 25). In the beach restaurant menu, they advertise seat rentals for 50 Euros per day. With so many outside individuals entering the resort, we did not feel safety was a priority while staying at this resort. There had been two sexual encounters on beach chairs in front of us….one by the pool and the other by the beach - both by day pass individuals! The man on the beach proceeded to pull up his pants after! The hotel boasts sound proof rooms. We did not find this. The room we were in had banging doors early in the morning from proximity to a bathroom and staffing storage room. In many instances, people have two chairs and six people. These are cleary the day pass people. They have sat next to us and they were loud and unruly. We finally met the manager as we were leaving. He never made an effort to meet with us prior to diffuse this situation. He did have a service rep meet with us but it was like putting fuel on a fire. If you choose this resort, then you can expect more of this, as management has no clear intention of changing their policies. Clearly holding a five star rating, cannot understand it. Customer service at senior level is imperative. You have a choice, as now you know what to expect. We just wish someone informed us prior to our booking at Le Barthelemy. We would have passed on this resort.

This is a review of the water sports lack of teamship and kindness. We booked a tour of two water jet skies for a tour of the island for our children and their friends. They were called stupid within the first three minutes. Our daughter cried. They were told they were too slow by another rude guest. Avoid all water sports here - they clearly have an attitude problem on the most beautiful island and bay. We are extremely disappointed not so much at the lack of professionalism which was extreme but the fact that our children 19-13 were belittled and screamed at for not going fast enough. While this is a separate business from the hotel it represents their brand. The hotel understood immediately and offered lunch for the following day but unfortunately the damage was already done to the children’s feelings and we all left highly disappointed. We would appreciate follow up here and a full refund. Our poor kids. Unacceptable business policy and treatment of other people. We did not book the fastest tour around the island but a jet ski experience where our kids could learn and have some fun. The opposite occurred.

Outstanding! The hotel is set on a lovely stretch of beach with shallow and protected water (and turtles). The property is spotless, the rooms wonderful, and the staff exceptional. We truly could not have asked for more. We shall be returning annually!

We visited with our 5 and 6 year old. What a perfect hotel!! Excellent friendly service and spotless and spacious rooms. So many little touches all throughout the hotel for the ultimate comfort and luxury. The beach is also heavenly. Never crowded with calm water. We will be back!

We loved our stay at Le Barthélemy Hotel & Spa. The location is serene and beautiful and the staff went above and beyond to ensure a wonderful and unforgettable stay with their attentiveness and gracious hospitality. We can't wait to return again soon!