Crystal Cove by Elegant Hotels

We were not told that this hotel was closing down the week after we left. It should have closed before we arrived. Everything was in a terrible state of disrepair. The staff didn’t care. It was all inclusive but the food was underwhelming. The booze though free was weak. Hard to believe this is a Marriott hotel. Hole in the bath. Leaking cistern. Cracked glass table tops. Broken parasols and beds. Filthy doors. Gross smell of vomit in the bar area which you had to walk through to get to the restaurant. Pigeons all over the lunch food which is served in horrid plastic containers. The only redeeming feature was the guy who cooked the eggs. We had hoped to book next year with 9 family members. Will definitely look elsewhere

Service was wonderful and the food was excellent. Complex is a bit dated, but apparently will close for about a year for renovations. We were there just as it was closing. Despite this, staff were warm and professional. The live entertainment was equally fabulous. Definitely work visiting the renovations are complete.

AVOID AVOID AVOID!! Marriott should be ashamed to have this hotel under its name. We stayed at Crystal Cove in November in one of the Ocean View One Bedroom Suite, supposedly one of their superior rooms, but it was a disgrace. The roof leaked, mattress was filthy and stained, there were sandbags outside the front door and the mini bar was never restocked. The food was also absolutely revolting, the worst I've ever experienced on holiday. The restaurant was outdated, and the food was lukewarm, never hot. The so-called "a la carte" was merely precooked food plated to order. One lunchtime I was served a burger which was still frozen in the middle! The bars were infested with flies, and the beach was never raked or cleaned. Who wants to relax on a beach covered in other guests' cigarette butts? Gross. I wanted to leave the holiday early and couldn't wait to get home. Such a disappointment after saving up for a nice holiday. This place should be shut down by health and safety

The staff are wonderful. The food is good. The rooms are are old and tired. The bathrooms are extremely old and in need of renovations. This hotel is not a quiet resort!! The windows on the units are so poor it sounds like the band is playing in your bedroom. Also, the resort has cruise ship passengers come to the resort to use all the amenities for the day. That means beds and all public areas seating is full. So get your seat before they come and don't let it go or you will be seating on your balcony or bedroom.

The standard and facilities of this hotel really let down the Marriot Group name. We booked a beach view room, this was dull, no sun ever hit the balcony. The curtains had moth holes in them. Not able to swim as the sea is full of rocks. My daughter cut her feet and legs. Sun beds were broken. You do not expect to queue for breakfast to check in. The staff were wonderful. All in all a very poor experience and disappointing holiday that I may add cost a fortune. I have put in official complaint waiting for our travel agent to respond. We were advised that the hotel was due to refurbish in Feb this year, they should have brought this date forward.