The House by Elegant Hotels

From the moment we arrived we knew we were going to have an amazing holiday. We absolutely loved everything about The House! The Staff are amazing and can’t do enough for you. Big shout out to Aggie, Wade, Andrew, Dennis, Kobia, Jada, and honestly ALL other staff that looked after us! You guys are the heart of this hotel! Rooms are huge, mini bar plentiful, plenty of sunbeds, lovely breakfasts (big shout out to Pat!!!) The lovely ambassadors sorted out any reservations we wanted to make at restaurants on the island, arranged taxis for us and came round every morning to see if we needed any help with anything at breakfast. We celebrated our 50th and 60th birthdays while there and it was the best holiday we could have had. Food was plentiful and very good with ala carte lunches most days… they will even make a picnic up for you if you go out in a car for the day! Thank you so much for making our holiday amazing to all staff at The House! I even cried on the way to the airport 🥲 The only slight worry is after the refurb you may price us out and we won’t be able to visit…that really would be a shame. Keep it real Marriot!

I am not going to comment on the structure, fabric and aesthetics of this hotel, as it is due to be refurbished soon and, hopefully, this will improve its tired appearance. I hope, however, that any improvements that are made, will not be to the detriment of this amazingly friendly,yet intimate hotel. The food at many all inclusive resorts leaves a lot to be desired, but the menus here are varied and of a very good standard. Only the occasional buffet and barbecue were a little . disappointing, with limited choice. There were a small number of premium spirits not included, but nevertheless,the standard of cocktails was excellent. Situated right on the beach, water sports are included,as is a water taxi to take you to sister hotels where all inclusive applies for facilities and dining. This is a small hotel with a big heart. Please don’t change too much, especially your staff who all went above and beyond to make our stay very special.

I am incredibly disappointed with the management of chain ElegantHotels. We had a confirmed booking, but they changed our hotel last minute, offering us their sister property, The Coral, the house etc. This was extremely inconvenient and caused a lot of stress as we had planned everything around staying at The House. To make matters worse, communication was dreadful. They took ages to reply to our emails, leaving us in the dark and anxious about our accommodation. This level of service is unacceptable, especially given the reputation and cost of staying at such an establishment. I sincerely hope our stay improves, but this has left a very bad taste in our mouths. Avoid if you want a hassle-free vacation.

We stayed here last year and 10 days wasn’t long enough. So this year we visited end of May for 14 days. Leaving was still a wrench!! The staff here are among the best we have ever experienced. The hotel is a perfect small oasis with impeccable and fun loving staff - Andrew/ Wade - too many to give a shout out. The champagne breakfasts are great- the ladies doing the fresh omelettes and eggs deserve a shout out too. The beach staff were so attentive water / drinks / cold flannels and ice lollipops. Jason the manager sorted out a few issues for us in a quiet and ultimate fun way. Looking forward to being back next year

We stayed at The House for 10 days in March this year as a couple. This is one of the best holidays we’ve been on and it was absolutely the staff and the homely nature of this hotel that made it for us. The rooms in the hotel are due to be refurbished so we’re a little tired, but this did not affect our stay at all! Comfiest bed I’ve ever slept in! The breakfast was amazing every single day and the evening meals were well presented with good options. Most evenings were a la carte and we particularly enjoyed the fact the menu was displayed for each evening at the start of the day. We anticipated that we’d use the dine around programme with Elegant but ultimately the menus always looked so delicious at The House that we didn’t end up leaving, apart from the night when we enjoyed a lovely meal at Positanos next door. Cocktails were expertly prepared and ambassadors were always on hand by the pool and on the beach to bring drinks, ice lollies and cool towels as well as the occasionally pots of suncream! We noticed after a few days that ambassadors learnt what drinks we liked and had them ready for us before we asked, which was a wonderful touch. My partner doesn’t drink alcohol and they made some wonderful none alcoholic cocktails for him. One stand out experience of the resort was dressing for evening cocktails and canapés on the beachfront before a dinner in the open air of the in-house restaurant, which was particularly romantic. Absolute shout out to the wonderful chef/s both behind the scenes and in front of the barbecue. My partner eats meat and fish but I am vegetarian and there were always great options for me. There was usually only one veggie option on mains and starter each day but they were always delicious! The staff really make this place, they were attentive, on hand whenever you needed them and such a good laugh! The ambassadors, bar staff and extremely hard working manager always went a step above and beyond for guests, but most importantly they were approachable and friendly in a genuine way that made this hotel the most homely place we have ever stayed. It is not easy to get a balance of luxury and homely but The House impressively achieves this. We already can’t wait to come back again once the rooms are refurbished. It’s hard to single out staff as everyone was so wonderful but we wanted to do a big shout out to all the staff on the egg station at breakfast (especially to Pat who gave me directions, recommended pans to my partner and generally chatted about life each morning with us) and to Jason, the hardest working manager I’ve ever met. Can’t wait to go back!