Westin St. John Resort & Villas

I do not know where the people stayed who wrote negative reviews, but yes the property could stand remodeling. The staff were as friendly & accommodative as you could ask for. The restaurant - what I ordered- was a 1 star. Others fared much better n their selection. I would recommend this property to others.

Marriott has done a poor job of maintaining this resort . I have been a Westin Time Share owner for 18 years and can’t believe how run down the resort has become. The balconies and buildings all need painting and proper cleaning. The pool was dirty up on hillside despite the main pool being closed. The staff have a bit of an attitude and they are not very happy. Lemongrass had no air conditioning so it was unbearable to eat the food we ordered. The Latte machine was broken at Starbucks…. Come on do something about it . I am supposed to be back in December but maybe not

The rooms were okay. The second bedroom is small and has no windows. Kinda outdated. Much smaller units than typical Marriott timeshare properties. Most hotel employees were very unhappy and would not give eye contact and seemed angry at guests. Our servers were pretty good, possibly for tips… Even the shuttle drivers (except for one older gentleman) were rude and we had to use the shuttle a lot because my husband has ALS. We stopped tipping because a rude grunt and then driving at high speeds in a good cart is not okay. The woman that checked us in was not welcoming and rude. The young lady that we rented gear from was rude. The Westin taxi drivers are rude. The lady welcoming us in after the ferry ride was nice and so was the activity coordinator on the beach. If I return to St John I’ll save my Marriott points for Hawaii and just rent a house. The beach was clean and nice which was good because the pool was being remodeled. We kept being told “the main pool is closed”. It’s the only pool.

We stand in the Villa Grand up on the hill - best choice . Loved the view and loft style room. Bed was so comfy as were the pillows . We had a great gentleman , Llewelyn who we spoke to a few times and answered all our questions and was such a great help and an amazing man to talk to about the island . And Kudos to him for being a volunteer fire fighter 😊. It’s always nice coming to a place and speaking to the locals and the workers . He is such an amazing guy and hope to see him next year when we return .

Pretty expensive, which would be ok if experience matched price paid. $2300 for 3 nights (includes ferry ride to property) It’s outdated, not enough food options on property. One main restaurant, a deli for premade sandwiches, chips and an Starbucks but the latte, espresso machine doesn’t work. Employees on golf carts drive around crazy fast and there is no sidewalk to stay out of their way. Ate in lemongrass twice. One time was great, the next day horrible. Thought most employees very nice except Sule. We were asked to come see him in the concierge lounge (joke) to pick up our gift (a plastic grocery bag) but it was actually trying to get us to sign up for a presentation. He was condescending. We were excited to be on property and happy when we met him (because we didn’t realize we were getting a sales pitch 5 minutes after arriving on island. He didn’t stand up or introduce himself. Much more to it. Spend the $30 round trip to take the taxi into Cruz bay to eat. Fantastic restaurants like Morgan’s Mango or High Tides. Also, loved the excursion we booked through Ocean Runners. Resort pool is old and they are getting ready to update it but still fun to sit and enjoy it.