Westin St. John Resort & Villas

This is the absolute worst Westin I’ve ever stayed at at any location. The staff is rude as well as many of the shuttle drivers. They truly do not care to be nice or pleasant, honestly it’s truly horrible. Don’t believe me and all the other negative reviews? Stay there and see. I’ve never seen such terrible staff at any location ever. They are absolutely rude and the marriot should be horrified at this behavior but they don’t care bc the timeshares are always booked aka they make all their money. It’s all about money so as long as these timeshares get filled (which they always do bc St. John is a beautiful island) nothing will ever change. I will never stay at this hotel again. Shame on you, Marriot.

As a longtime Marriott Bonvoy member who has stayed at many Marriott properties, I can honestly say this was one of my most disappointing resort experiences. At approximately $800 per night, the Westin St. John falls far short of the standard expected of a luxury Marriott property. The resort is badly in need of renovation. The pool was dirty and visibly falling apart, and many of the beach chairs were broken or unusable. Our experience started off poorly when our room was not ready until 5:45 p.m., despite the posted 4:00 p.m. check-in time. After a day of travel, waiting nearly two extra hours with little communication or apology was unacceptable. The food was equally disappointing. I had to send my dinner back because the cheese was spoiled. Food safety should never be an issue at a resort of this caliber. Housekeeping was only provided twice during our stay, which is surprising for a resort charging premium rates. To make matters worse, many of the staff members we encountered were not welcoming or friendly, leaving us feeling like valued guests were an afterthought. The natural beauty of St. John is incredible, but unfortunately the resort does not live up to its setting or its price tag. Marriott should be embarrassed that this property carries the Westin name in its current condition. Also, you have to cover yourself in bug spread since it’s a bug festival. I sincerely hope Marriott invests in updating this resort and improving its service. Until then, I cannot recommend the Westin St. John and would encourage travelers to carefully consider whether this property is worth the cost.

Beautiful location, close to a lot of amenities and activities. Service is lacking compared to other Westins. The pool area and pool are in need of some serious TLC. It’s just dirty. The rooms are very small. Service is very slow. Check in says 4pm. Be prepared to get in your actual room well after 5pm. They also take your luggage from the airport so you won’t have access to any of your stuff to enjoy the amenities. We loved this in theory! I was told most people travel in their bathing suits and go straight to the pool. I’ve never heard of anyone flying 12 hours in a bathing suit. So not having our luggage made this part difficult. Maybe put a suit for each family member in your purse? The check in staff was very rude. While the Westin is cashless, the rest of the island prefers cash. Taxis are very expensive around the island. Renting a car is tough because there isn’t much parking anywhere. Just be prepared! It takes a long time to get anything at the resort. Probably won’t be a Westin we’ll be back to but we loved the USVI and BVI islands. If we come back, we will look into other resorts. The islands are beautiful!

Amazing Stay! June 2026 My sisters and I visited this resort in June 2026 and stayed in a 3 bedroom pool villa. It was an amazing stay. The villa was lovely. Plenty of room, comfortable beds. Large bathrooms. Two floats were provided for the pool. There was a table with an umbrella for shade plus two loungers. We spent a lot of time in the outdoor courtyard by the villa pool. The staff was truly amazing. Anything we requested was met with "My pleasure". When we called for golf cart transports, right away. Robes, towel change out, within 10 minutes. The resort pool and beach were not overly crowded and staff was always around if anything needed. Recommend going to resort pool or beach before 10am if want an umbrella for your chairs. The resort pool itself feels like it needs a refinish of the bottom, but I actually think I read somewhere that it is scheduled for the end of this summer? It did not matter to me as it was still a beautiful pool. The resort is large and very pretty. There is a taxi stand in the middle of the resort where the taxi trucks arrive and depart regularly. When touring around St John, it was easy to find a taxi truck back as most had "Westin" sign on the cab. There is the Dolphin Market very close, easy walk, that has a nice selection. Don't bother pre-ordering with Starfish Market (too pricey and poor delivery). The resort had a wide variety of activities daily and texted the schedule each morning. Lots of options for resort days. This is a place where you can definitely relax and rejuvenate. Ahhh vacation

The Marriott Bonvoy corporation needs to rethink its partnership with this hotel/vacation club. I booked a room back in January 2026 for my family to enjoy this upcoming Thanksgiving. A deposit was to have been taken shortly after my reservation was made. Well, apparently, they never charged my card in January but tried at the end of May. Due to the fact that my credit card had been stolen, the card was declined. Rather than notify me through official Marriott channels or put a flag on my reservation online, I received a very sketchy looking email from an anonymous account at 2:10pm on a Saturday afternoon. I had until 8pm that same evening to call a (888) number that could not be verified if I wanted to keep my reservation. The email sent had my name was misspelled, the dates of my travel not included, my confirmation number wasn't included, nothing that would give me a sense that this was a legitimate email from a professional establishment. I went online to my Marriott rewards account and did not see any red flags or notifications to signify that this email was legitimate. However, I woke up Sunday morning with an email notifying me that my reservation had been summarily canceled. I called the number for Marriott's actual customer service and was told there was nothing that could be done because the hotel was completely sold out. Of course it was! That's why I made my reservation in January. They did offer to open a case for me and would follow up in 3-5 days. After 3 weeks of phone calls and emails not being answered, I finally got through to someone yesterday. An hour on the phone later, the Marriott representative stated that it was at the discretion of the hotel management whether or not they would reinstate my reservation and they had declined. Not only did management breach their end of my confirmation reservation, they spelled my name wrong in their communication and they failed to go through official channels, like updating the online reservation system, so that I would have a chance to rectify the problem in a reasonable timeframe. Given 6 hours on a Saturday afternoon via email is poor business practice and I had no way to validate the fact that what it said was legitimate. We now have no where to stay on the island and all our other plans are set. Buyer beware of this hotel and their poorly equipped management team.