Westin St. John Resort & Villas

The rooms were okay. The second bedroom is small and has no windows. Kinda outdated. Much smaller units than typical Marriott timeshare properties. Most hotel employees were very unhappy and would not give eye contact and seemed angry at guests. Our servers were pretty good, possibly for tips… Even the shuttle drivers (except for one older gentleman) were rude and we had to use the shuttle a lot because my husband has ALS. We stopped tipping because a rude grunt and then driving at high speeds in a good cart is not okay. The woman that checked us in was not welcoming and rude. The young lady that we rented gear from was rude. The Westin taxi drivers are rude. The lady welcoming us in after the ferry ride was nice and so was the activity coordinator on the beach. If I return to St John I’ll save my Marriott points for Hawaii and just rent a house. The beach was clean and nice which was good because the pool was being remodeled. We kept being told “the main pool is closed”. It’s the only pool.

We stand in the Villa Grand up on the hill - best choice . Loved the view and loft style room. Bed was so comfy as were the pillows . We had a great gentleman , Llewelyn who we spoke to a few times and answered all our questions and was such a great help and an amazing man to talk to about the island . And Kudos to him for being a volunteer fire fighter 😊. It’s always nice coming to a place and speaking to the locals and the workers . He is such an amazing guy and hope to see him next year when we return .

Pretty expensive, which would be ok if experience matched price paid. $2300 for 3 nights (includes ferry ride to property) It’s outdated, not enough food options on property. One main restaurant, a deli for premade sandwiches, chips and an Starbucks but the latte, espresso machine doesn’t work. Employees on golf carts drive around crazy fast and there is no sidewalk to stay out of their way. Ate in lemongrass twice. One time was great, the next day horrible. Thought most employees very nice except Sule. We were asked to come see him in the concierge lounge (joke) to pick up our gift (a plastic grocery bag) but it was actually trying to get us to sign up for a presentation. He was condescending. We were excited to be on property and happy when we met him (because we didn’t realize we were getting a sales pitch 5 minutes after arriving on island. He didn’t stand up or introduce himself. Much more to it. Spend the $30 round trip to take the taxi into Cruz bay to eat. Fantastic restaurants like Morgan’s Mango or High Tides. Also, loved the excursion we booked through Ocean Runners. Resort pool is old and they are getting ready to update it but still fun to sit and enjoy it.

We stayed for a week in a 3 bedroom villa. The size of the room, furnishings, and kitchen amenities were excellent with a great balcony for viewing the resort, wildlife, and landscape. The resort is hilly, like most of the island. There are golf carts and drivers to get you around the resort but we did not mind walking. The pool was okay. Enough room to cool off and we did get drinks at the pool side restaurant which were well made and good value. The pool and beach are not a place where you would want to spend the day like you would at fancier resorts. You want to be off the resort at the island's beaches anyway. The restaurant (Lemongrass) had decent offerings, but much better to eat in Cruz Bay. The outdoor views were fun until the sun goes down and the "No-see-ums" come out, so after dark, dine inside. There is a market (Dolphin market) about a 5 minute walk from the front gate which is good to stock the fridge with drinks and for breakfast items/snacks. Mango Deli on site also has some market items reasonably priced. We did not have any issues with delayed check-in and found the staff helpful. One day we returned from the beach and were unloading our car in the parking lot. One of the staff came by with a golf cart with dirty towels and offered to exchange our towels right there so we did not have to bring them to the pool hut (You get a card for each guest for 2 towels. At the end of the visit, return the towels to the pool hut and give the cards to checkout). We rented a car and enjoyed that freedom but there are plenty of guests who use the ubiquitous taxis. They were helpful on a couple of occasions when one of our party wanted a late start and would take a taxi to meet us later at the beach. They are also a good option for dinner in Cruz Bay since parking there is tough unless you want to use a pay lot. Fitness center was good. Open 24/7 and definitely enough machines and weights to get a 30 minute workout in. The resort is designated as a wildlife preserve (I can't remember the exact wording but there is a plaque explaining it). Fitting with the national park on the island, the resort makes an effort to protect and provide habitat for natural wildlife. We saw plenty of gulls, hummingbirds, pearly eyed thrashers, junglefowl, frogs, iguanas, amd even deer. Personally we enjoyed that part of it and didn't mind seeing an iguana swimming in the pool. Overall we were pleased with our visit. I wasn't expecting a super luxurious resort understanding what the island has been through. It was a great place to unwind at the end of the day with plenty of space to stretch out for our family of 4.

Arrived about 3:30PM knackered from the trip. It’s a cattle call experience in the lobby. Made 6PM dinner reservations at a place 20 mins away. Not a problem I thought. Fool me. Front desk says room isn’t ready and it’s 5:30. Can’t tell us when either. Whole vibe was ‘not our problem’. No apologies just ‘we will let you’ know. Offered to let us shower in the gym as their only suggestion. Not off to a great start. Stayed at several of the Westin resorts and this one was a whole new bad experience.