Westin St. John Resort & Villas

After spending 4 nights camping at Cinnamon Bay the amenities here were a welcome change of pace! The staff were friendly and very accommodating. We were very well taken care of! Our lodging (a 2 bedroom bi-level villa) was perfect for our needs and was clean upon our arrival. The pool was a highlight and we really enjoyed the staff at the poolside bar, Snorkels. We will return again!!

I was a bit disappointed with the overall experience. The grounds are very well maintained. The rooms are fine, ours was a bit small. It was a time share and it very much had a time share feel to it. No daily housekeeping. You had to use little claim cards to be able to check out a pool towel, suggesting they think their clientele are likely to steal the rather threadbare towels. There are multiple sales pitches, but they will go away if you’re firm with them. Parking is only available on one end of the property, so there are long walks to and from your room. They have golf carts, but you often have to call and wait, which can be inconvenient. One nice aspect is the ability to book excursions from the Westin dock, rather than going into town and dealing with parking. The jet skis seem to be down often, but the boat excursion we took was well done. It is a nice timeshare, they should just call it that instead of calling it a resort. It is not a resort.

We own a Vistana timeshare so this is an in-network trade for us. We know what we are getting, so our expectations are not high. If you are renting as a non-owner, then it will be a bit disappointing for the high cost you are paying until all the renovations are done. I will not use my points here again until then. They have beautiful renderings of the new room remodels, as well as I believe the pool is also being updated. Right now, everything is run down as others have stated, but we look forward to staying again in a few years when everything is brand new! The staff here are great! Have never had a bad experience with staff ever. If you treat them with respect, and don't act entitled, you will also be treated with respect. So, yes, the resort is getting worn down, but at least they are doing extensive renovations! To mgmt: Please install solid front doors up on the hillside units. The frosted glass front door and windows lets all the street and resort lights in at night, so its very hard to sleep! There is no way to block the lights coming into the room. I hope this is part of the renovations, but I don’t think I would stay up on the hill again.

This was our 5th visit to this resort yet it keeps getting less enjoyable. Positives: Staff were very professional. Grounds are beautifully kept. Convenient ferry/van to and from the airport. Convenient taxis. Studio was nice having the microwave and refrigerator. We overlooked the pool and I was worried about noise level but it was fine. Rooms are quiet. Negatives: I received two phone calls (9 am each morning that woke me up), 4 emails, 2 texts, and 2 brochures about the vacation club. This got to the point of making me reconsider staying here again. I understand providing the info but this was too much. No complimentary housekeeping if less than 7 days. Yet I received a note and text asking me to help housekeeping by doing dishes, stripping linens, taking out trash etc. Rooms are in need of renovation. Ceiling above our couch was peeling. Bathroom was grimy. Resort needs to be freshened up. Overall it was ok. It has gotten progressively more rundown each visit. The pristine beauty just isn’t there anymore and the incessant vacation club push was unnecessary and annoying. I’m not sure I’d stay a 6th time. We were actually discussing other options after this trip unfortunately even though this was our go-to spot. Tip: Beach in front of the resort is not very good. Make sure you leave and visit the other beautiful beaches on St. John. It really is an incredible island!

Not a good value. They really oversell the place then leave you disappointed. Also, some of the ferry services do not keep information up to date on their websites and not one person at this hotel was helpful with ferry information to BVIs. The beach the hotel was situated on was not great.