Westin St. John Resort & Villas

This was one of the worst hotel experiences I’ve had, especially for a brand like Marriott. The air conditioning in our room did not work, and despite reporting it multiple times, nothing was properly done to fix it. What makes this completely unacceptable is that we had small children with us, and we were left in a hot, uncomfortable room with no real urgency or concern from staff. There was no meaningful resolution, no adequate alternative offered, and no sense that anyone was taking the situation seriously. We were essentially left to deal with it on our own. At a minimum, I expected proactive customer service, clear communication, and a willingness to make this right—none of which happened. This is not the level of care or accountability you expect from Marriott. Management needs to take a hard look at how situations like this are handled, because this experience was unacceptable from start to finish.

Attitudes across the board from staff were unacceptable. Food at restaurant was not edible. Not welcoming place at all and would not recommend staying at the Westin. This definitely was not Westin standardized. I have numerous documented issues. I will be writing a formal complaint to Westin. It pretty much ruined the first 5 days of our vacation. Not welcoming, bartenders, waiters, front desk all need to be trained in basics hospitalit

Rating: 1/5 Stars I am beyond frustrated with my stay here. To be clear, the only reason I am giving this even one star is for the views from the general property—because the room they actually gave me had no view of anything at all. Room Issues & Second-Hand Smoke Not only was our room poorly situated with no view, but we were also placed right next to people who were constantly smoking. The smell was unavoidable and made the stay even more uncomfortable. For the price we paid, being stuck in a viewless room with smoke drifting in is completely unacceptable. Hostile and Unprofessional Service The staff was not just unhelpful; they were actively hostile and rude. We encountered a total lack of hospitality at every turn. Simple requests were met with a bad attitude, and the service was consistently and frustratingly slow. When we tried to bring our concerns to their attention—including the room location and the smoke—they were completely unaccommodating. There were zero apologies; they were dismissive and defensive throughout our entire stay. Unsanitary Room Conditions The room itself was simply not clean. It was clear that housekeeping did not perform even a basic wipe-down before our arrival. We found: • Smudges and grime all over high-touch areas like the door handles and furniture. • Hairs left in the shower, which is a massive hygiene red flag and incredibly disgusting to find upon check-in. • A general sense that the room was "clean and not clean" at the same time—while some areas looked fine, the most important surfaces were clearly neglected. Conclusion Between the dirty environment, the lack of a view, the smoke, and the hostile staff, this was an incredibly stressful stay. Do not be fooled by the photos of the views online; you might end up in a room like mine. I would strongly advise anyone looking for a stay in this area to book elsewhere.

The Westin was a really pleasant surprise for us. To start, Akima was so friendly checking us in and got us a wonderful room with a view of the harbor. I thought we would want to look straight out at the ocean, but the harbor was beautiful and it was fun to watch the boats come and go. Jay at the Lobby Bar was a joy to get to know, so friendly and smart. Kalek always made sure we got a good seat when we were eating, and we spent a lot of time getting to know him too. Another super nice guy, clearly with a bright future ahead of him. Dee in the Spa gave both my wife and I great massages. My wife has a very high bar when it comes to massages and thought it was one of the best she had ever had (so good she got another later in the week). The room was fantastic, it didn't seem difficult to find seating at the pool and the beautiful beach in front of Buoy Haus was where I spent most of my time. The resort has a number of very friendly cats and kittens that were adorable. The reason for four stars is the food is hit or miss, we had a couple of good meals and couple of disappointing meals. Isla Bleu was subpar and two tables around us complained to the manager about their meals while we were there. Maybe it was an off night for them, but for the price I expect better, although the bumblebee drink was great. I had a fish dish that was terrible at the restaurant by the pool. Crystal, our server saw I was disappointed and took it off our tab without me asking and offered to get me something else. The breakfast at Shorebird was really great each day, and I highly recommend it. All in all, the location and the people are what made the Westin a great stay. The views all around the resort are absolutely stunning and the staff was amazing.

The Westin on St. John is where you stay if you want the dream vacation (and, yes, if you're willing to pay top dollar for the experience). We rented one of the 3 bedroom condo units across the road from the main resort complex - very nicely outfitted, complete with a small pool, hot tub, and daily wake-up calls from the free-range roosters in the neighborhood... The beds are EXTREMELY comfortable. The kitchen, while small, has everything needed to cook adequately. The Dolphin market is within an easy 10 minute walk (be ready for sticker shock on food prices on the island - everything comes in by boat...) The beach is an artificial construction which is great for swimming but not so much for snorkeling if you want to see sea life. That said, it is a useful place to get your feet wet (so to speak) before moving on to the other celebrated snorkel sites.