Westin St. John Resort & Villas

As an owner here since 2010 Ive watched this property change from what was originally a magical guest experience from the time of arrival till the day of departure to nothing more than a facade of ruins and distant memories. This was once the Jewel of the Westin Resort portfolio set in a stunning location, surrounded by lush green hillsides spilling into the Caribbean Sea. My family would wait anxiously to return here for all that awaited us each visit. We were greeted warmly by all the staff, our villa was stocked for us prior to our arrival and the concierge team eagerly reached out to me personally every year to set up all our excursions and restaurant reservations. They were always available and greeted my entire family upon arrival making us feel like valued guests at what was once truly a resort. Since then the Island was hit badly by the effects of Covid and then blasted by hurricanes and has sadly never recovered and left in ruins. Yes they did a botox job of rebuilding and refreshing the villas. Yes they do their best to maintain the landscape surrounding the resort. But when they lost the reception area at the top of the hill and the beautiful restaurant on top of the reception area from the last hurricane they lost more than just the walls and the concrete, they lost their soul here. No one cares anymore and everyone that works here is sad and beyond that deeply detached from any semblance of customer service. The lack of care is palpable and clearly visible at every turn as you walk around the property. The pools are not just dirty but unsafe with algae and mold and murky water. The sidewalks are in disrepair, the pool tables are falling apart, the roads are not well maintained and the food is basically on the level of what you might get at a gas station. This was the same place where I recall my first dinner sitting by the sea upon arrival with delicious chef prepared meals and one of the best Thanksgiving meals I've ever had. Dinner events used to be right on the sand with live music and entertainment for the entire family! Now we are merely greeted with rum punch that tastes like a glucose tolerance test and a single person who checks off our name and hands us our room cards. That person is like a ghost just sleeping through the motions with no care for your arrival and no soul. You are left to sit on a bench dejected as you wait for a golf cart to take you to your so called villa. But alas, the only soul left here resides on the team that transports you to your room. These guys still remember me when I see them and still have a flicker of life left of the magical energy this beautiful place once held. The reason for this fall from grace is simple and it's a mathematical explanation on the part of Marriott Corporation. This resort remains one of the highest profit margins in the portfolio and the customers keep returning year after year. So why should we care about cleaning the pools or providing the staff to welcome our guests. We don't need to do anything because they still show up. Who cares about the magic anymore as long as our stockholders are happy!! Shame on you for letting this place lose its soul and all of us lose our magic!!

It was nice to have a washer dryer in the room, nice beds. The restaurant was just ok. The pools need cleaning and the iguanas swim in them so we stayed away from the pools. Nice beach to float but trash on the sand area especially by the restaurant. The mosquitoes ate us up. Will look elsewhere next time for the price.

We just left St. John after an incredible visit at the Westin. We had a one room villa, which was a very spacious loft with a phenomenal view. The only reason we marked this as a four instead of a five is the transportation - the area we were in was pretty far from the main part of the resort and up a big hill. They had complimentary golf cart shuttle service, but sometimes it took awhile. However being up there had its perks - a quiet pool, incredible ocean view and easy parking if you rent a car. Other than that this place was great! The pool had a fun vibe and you could always find a seat. The grounds were well maintained and everyone was friendly to us. I am super picky about coffee and the iced coffee at Mango Deli was on point. Also, everyone was hating on Lemongrass but we had a great dinner there. Get the seafood pasta and Mahi Reuben. They may be a little understaffed but just enjoy paradise!

Beautiful resort with the nicest staff and all the amenities you need to enjoy St John!

We are currently staying at The Westin St. John Resort Villas and unfortunately this has been one of the most disappointing resort experiences we have ever had. The most serious issue involved billing. We paid for our stay in full, yet the hotel continued manually entering additional nightly charges onto our American Express card. We only discovered the issue after AMEX notified us that our card had been maxed out and future transactions would be declined. When we reviewed the account, there were multiple pending charges from the hotel that did not match our actual purchases. One dinner charge of approximately $150 somehow became a pending authorization for nearly $1,000. Because of these repeated charges, we temporarily lost access to our primary credit card while traveling with our child. What was most upsetting was the response from management. The manager was largely nonchalant about the situation and offered only a brief apology despite the significant financial stress this caused our family. No meaningful compensation, assistance, or urgency was offered even after explaining that we now had concerns about being able to pay for necessities during our trip. This property is categorized as a four-star resort, but based on our experience, it does not meet four-star standards in terms of accommodations, maintenance, dining, or service. Our villa had: * stains on the couches, * holes in the bathroom wall, * broken tile, * a broken TV remote, * Stains on the walls and cracks on them, * water stains and mold on the ceiling. The overall property also feels run down. Parts of the pool area appear to be deteriorating, and the atmosphere has changed significantly from what you would expect from a resort in this category. Service was also inconsistent. While a few staff members were genuinely kind and helpful, many others appeared visibly disgruntled, unhappy in their jobs, and uninterested in providing hospitality-level service. The difference in energy compared to what you would expect at a four-star resort was very noticeable. Golf carts also speed aggressively throughout the property, which feels unsafe especially for families with children walking around. Dining options were extremely limited. At night there is essentially only one restaurant option, and during parts of the day only a snack bar is open. The food overall was mediocre at best and nowhere near the standard expected for the cost of staying here. The natural beauty of St. John is still incredible, but sadly this resort no longer reflects the quality, service, or experience its pricing and four-star designation suggest.