Westin St. John Resort & Villas

The Marriott Bonvoy corporation needs to rethink its partnership with this hotel/vacation club. I booked a room back in January 2026 for my family to enjoy this upcoming Thanksgiving. A deposit was to have been taken shortly after my reservation was made. Well, apparently, they never charged my card in January but tried at the end of May. Due to the fact that my credit card had been stolen, the card was declined. Rather than notify me through official Marriott channels or put a flag on my reservation online, I received a very sketchy looking email from an anonymous account at 2:10pm on a Saturday afternoon. I had until 8pm that same evening to call a (888) number that could not be verified if I wanted to keep my reservation. The email sent had my name was misspelled, the dates of my travel not included, my confirmation number wasn't included, nothing that would give me a sense that this was a legitimate email from a professional establishment. I went online to my Marriott rewards account and did not see any red flags or notifications to signify that this email was legitimate. However, I woke up Sunday morning with an email notifying me that my reservation had been summarily canceled. I called the number for Marriott's actual customer service and was told there was nothing that could be done because the hotel was completely sold out. Of course it was! That's why I made my reservation in January. They did offer to open a case for me and would follow up in 3-5 days. After 3 weeks of phone calls and emails not being answered, I finally got through to someone yesterday. An hour on the phone later, the Marriott representative stated that it was at the discretion of the hotel management whether or not they would reinstate my reservation and they had declined. Not only did management breach their end of my confirmation reservation, they spelled my name wrong in their communication and they failed to go through official channels, like updating the online reservation system, so that I would have a chance to rectify the problem in a reasonable timeframe. Given 6 hours on a Saturday afternoon via email is poor business practice and I had no way to validate the fact that what it said was legitimate. We now have no where to stay on the island and all our other plans are set. Buyer beware of this hotel and their poorly equipped management team.

As an owner here since 2010 Ive watched this property change from what was originally a magical guest experience from the time of arrival till the day of departure to nothing more than a facade of ruins and distant memories. This was once the Jewel of the Westin Resort portfolio set in a stunning location, surrounded by lush green hillsides spilling into the Caribbean Sea. My family would wait anxiously to return here for all that awaited us each visit. We were greeted warmly by all the staff, our villa was stocked for us prior to our arrival and the concierge team eagerly reached out to me personally every year to set up all our excursions and restaurant reservations. They were always available and greeted my entire family upon arrival making us feel like valued guests at what was once truly a resort. Since then the Island was hit badly by the effects of Covid and then blasted by hurricanes and has sadly never recovered and left in ruins. Yes they did a botox job of rebuilding and refreshing the villas. Yes they do their best to maintain the landscape surrounding the resort. But when they lost the reception area at the top of the hill and the beautiful restaurant on top of the reception area from the last hurricane they lost more than just the walls and the concrete, they lost their soul here. No one cares anymore and everyone that works here is sad and beyond that deeply detached from any semblance of customer service. The lack of care is palpable and clearly visible at every turn as you walk around the property. The pools are not just dirty but unsafe with algae and mold and murky water. The sidewalks are in disrepair, the pool tables are falling apart, the roads are not well maintained and the food is basically on the level of what you might get at a gas station. This was the same place where I recall my first dinner sitting by the sea upon arrival with delicious chef prepared meals and one of the best Thanksgiving meals I've ever had. Dinner events used to be right on the sand with live music and entertainment for the entire family! Now we are merely greeted with rum punch that tastes like a glucose tolerance test and a single person who checks off our name and hands us our room cards. That person is like a ghost just sleeping through the motions with no care for your arrival and no soul. You are left to sit on a bench dejected as you wait for a golf cart to take you to your so called villa. But alas, the only soul left here resides on the team that transports you to your room. These guys still remember me when I see them and still have a flicker of life left of the magical energy this beautiful place once held. The reason for this fall from grace is simple and it's a mathematical explanation on the part of Marriott Corporation. This resort remains one of the highest profit margins in the portfolio and the customers keep returning year after year. So why should we care about cleaning the pools or providing the staff to welcome our guests. We don't need to do anything because they still show up. Who cares about the magic anymore as long as our stockholders are happy!! Shame on you for letting this place lose its soul and all of us lose our magic!!

It was nice to have a washer dryer in the room, nice beds. The restaurant was just ok. The pools need cleaning and the iguanas swim in them so we stayed away from the pools. Nice beach to float but trash on the sand area especially by the restaurant. The mosquitoes ate us up. Will look elsewhere next time for the price.

We just left St. John after an incredible visit at the Westin. We had a one room villa, which was a very spacious loft with a phenomenal view. The only reason we marked this as a four instead of a five is the transportation - the area we were in was pretty far from the main part of the resort and up a big hill. They had complimentary golf cart shuttle service, but sometimes it took awhile. However being up there had its perks - a quiet pool, incredible ocean view and easy parking if you rent a car. Other than that this place was great! The pool had a fun vibe and you could always find a seat. The grounds were well maintained and everyone was friendly to us. I am super picky about coffee and the iced coffee at Mango Deli was on point. Also, everyone was hating on Lemongrass but we had a great dinner there. Get the seafood pasta and Mahi Reuben. They may be a little understaffed but just enjoy paradise!

Beautiful resort with the nicest staff and all the amenities you need to enjoy St John!