21c Museum Hotel St. Louis

An elegant hotel with a lovely pool and fitness center. I spent four nights there and received outstanding service. The rooms were inviting, and the bed was comfortable. The bar was beautiful, and the art gallery is so cool. I will definitely be back.

Terrible. We booked the “corner king.” From the photos on the website, it had a “sitting” area with a couch. Nope. Got to the room, and it’s a table with one chair and a stool. Seriously. Called down to complain, and were told that some of the “corner kings” have this configuration. BULL. Typical bait and switch. Also, the blower on the HVAC is so loud you really won’t believe it. We couldn’t hear the tv over it. The neighborhood is sketchy, so don’t plan to do a lot of walking around. Stay anywhere but here. Can’t believe this is a 21C property. What a joke!

Kevin at the valet was so kind and helpful! He provided such wonderful assistance. He also made sure to tell us about the art gallery in the restaurant so we wouldn’t miss out on it. Would definitely recommend coming to both the restaurant and museum.

Booked deluxe king room. Upon arrival was greeted with 'So you booked a bunk bed room?' NO and I pulled up my reservation to prove it. Next person that arrived at desk says some maintenance issues are why our reservation was changed, not because I booked wrong room like front desk person implied. We were 3 hours from our concert starting so we asked to see the room. 4pm and hallways littered with garbage and food. Entire place in chaos. Tiny room tiny bunk beds only appropriate for children. I don't know who is writing positive reviews for this place but I suspect they are fake. Awful. Told since I booked 3rd party there was nothing they could do. We left and went to another hotel. Refund obtained from reputable company we always book hotels through. Avoid this hotel at all costs.

I booked a king bed room for my wife and I at the 21c in St. Louis 2 MONTHS in advance of a 26th wedding anniversary trip to St. Louis. We drove 5 hours from Cincinnati to attend a concert at Busch Stadium, and had booked 3 nights at 21c to spend a little time in St. Louis, take in the attractions, etc. Somehow, during the booking process, the hotel made a mistake and assigned us a BUNK BED room (very romantic for a wedding anniversary, eh?). I called the front desk as soon as we walked in our little bunk room to inform them that they had made a mistake and that we needed to be moved. They said the hotel was already overbooked and they could not move us, and said/did NOTHING to attempt to make amends or make things right. I was very unhappy with that experience, and how we were treated. I would not recommend 21c St Louis for that reason, and will never go back. This is not how you treat your guests when their base expectations are not met.