Moonrise Hotel

I enjoyed the makeup mirror and the soft towels. If you're concerned about cleanliness, this is not the place for you. In the first room, the toilet was dirty, so they gave me another room. In that room the shower floor was dirty. The bed is not made properly; the sheet is just laid on top of the mattress. You may like this next part or hate it, but you should know that the entire property smells of cannabis. The single bathrobe that they provided for two people was not soft. This was an $80 experience, not an experience that costs what they charge.

We selected this hotel for its proximity to WashU and its cool location. It had comfortable beds and good water pressure but the room was tired and in need of a serious makeover. It was dirty when we arrived and we were right next to a laundry so it sounded like water was running all night. Additionally, the service and housekeeping were horrendous. We didn’t get any housekeeping services - the guy with the housekeeping cart near us reeked of weed - and, what really irked me, is instead of trying to make it right, the hotel told me I booked through a third party vendor and I needed to contact them. The third party vendor booking is not obvious on Moonrise’s website and reaching out to them just led to a runaround with neither party taking responsibility. We paid $350 per night and it was way over priced. There are many better hotels in Clayton that are a 5-10 minute Uber ride from the action!

We just spent 3 nights and had the best experiences here. Staff was cool, knowledgeable and most of all kind!!! Thanks to Scott at the desk for starting our first Moonrise welcome, Danny for helping with our bags and a Huge shoutout to Sydney who made us feel like family❤️. Valet was on it as well!! Keep up the good work guys, you were all wonderful. Till we return, 👏☮️👏☮️

Grat location in a fun part of town. Many dining options right outside the door. Rooms are comfortably furnished. Liked the space related memorabilia in the lobby area. Front desk staff friendly and helpful. Plenty of free parking just behind the hotel.

If you like being robbed, threatened, and then having your reservation changed, the Moonrise is your place. My wife and I booked the Moonrise because their website says they have a car charger on site. It is not free, as it says on the website. They’ll charge you 20$ for valet, tell you this isn’t a bit deal, and then offer a condo’s charger three buildings down as a workaround. The valets are threatening, the AG is threatening and unhelpful, and when you’re unhappy with being treated as such, they’ll charge you for a no-show when you were there and were so poorly treated that you didn’t feel safe leaving your car at the hotel and staying there. If there’s anywhere else you can stay, stay there instead. This place isn’t a place to stay in St Louis ever.