The Ritz-Carlton, St. Louis

This hotel is one of the nicer options in St. Louis, with a great location and friendly staff. I stay here several times a year, and while it’s a decent hotel, it does feel a bit dated for 2025. The TVs only offer streaming through Netflix and YouTube, and in some rooms, I’ve noticed cracks in the ceiling and yellow stains around the crown molding. While it may not quite live up to its five-star reputation, it’s still one of the better choices in the city. I just hope they update the aesthetics and refresh the rooms and bathrooms—a simple paint job could make a big difference!

The hotel itself is beautiful and the public areas are clean and well maintained. The room was also clean and well kept. The location of the property was perfect for me and I felt very safe walking around the local neighborhood. While the hotel and location are nice, don’t expect the typical Ritz Carlton experience. The few staff interactions that I had were pleasant enough, but I was never greeted while entering/ exiting the property many times nor when arriving or departing in an Uber. There was also no turndown service provided. The service at The Cigar Club was also abysmal. When I entered, there was only one party there. Despite the lack of tables to serve, it took over 20 minutes for someone to take my order. The gentleman who took my order made it clear that he did not know what he was doing (literally said so himself). While these things are not terrible, I expect far better service from the Ritz Carlton brand. The stay was fine, but I would hesitate to return, especially at the rates charged (680) making it the most expensive hotel in St. Louis at the time of my stay.

Top notch service and luxury amenities Love this location. Stay for business a couple times a year and always enjoy this beautiful hotel. Great walkable area near lots of shops and my office. Great food, drinks, and service every visit. One of my all time favorite places to stay

As an Ambassador Elite member, I expect a certain level of service from The Ritz-Carlton, but my recent experience was extremely disappointing. My hair dryer was stolen by staff, and despite calling twice for assistance, I received no follow-up. After getting no resolution, I escalated through my concierge, which finally prompted a response—only to yield the same result without as much as an apology. Beyond the frustrating lack of follow-through, the fact that a personal item was taken raises serious security concerns. This was unacceptable for a brand that prides itself on exceptional service and guest care. I hope management takes these issues seriously and implements better communication and security measures to prevent similar incidents in the future, although a recent review had the same experience with a stolen item.

If you are not quite into the holiday spirit, plan a stop at the Ritz-Carlton St. Louis. The holiday decorations are stunning and over the top. After our business meeting we enjoyed a sumptuous dinner at the Casa Don Alfonso, drinks and a bit of fun time in the cigar club. Staff and management were attentive and provided great service. The welcoming atmosphere was so prevalent the moment I walked through the front door until I left at the end of the evening. Ritz-Carlton St. Louis is definitely doing something right this holiday season!