The Ritz-Carlton, St. Louis

We stayed here from Oct. 24-28 and hosted a family wedding. The service was amazing and the staff could not have been more helpful. Thank you to Kate Hunter and team as this was really such a great experience. If you are considering a wedding reception here you will not be disappointed. We just had the best experience. Thank you!!!!

We had a fine uneventful stay at this Ritz Carlton to visit our son at Wash u. The room is nicely appointed and beds super comfortable. But it’s really just not a 5 star hotel like most Ritz Carltons in luxury resort or large city locations in terms of location and facilities. It backs onto a major highway, has unusable tiny terraces, and has no pool or hot-tubs. However, the main lobby is sumptuous and lively, parking is easy (but not free), staff is friendly, the gym is large and well equipped, and the location is convenient, though not charming. We went using points and would do so again, but probably would not pay the steep price in cash. Also, the many large events going on in the ballrooms, as well as live music in the lobby made the lobby super packed and difficult for us the walk through to get to elevators, and also unable to enjoy the lobby because every last seat was always taken. Fun and lively like a club, but a little over the top for our taste! But we would come here to party if we lived locally for sure lol.

I stayed at this property for business/conference. The staff was extremely friendly and helpful. The rooms were very clean, and they had everything you could want. During the conference, we ate at the restaurants and had catering. All very good. The only small issue I had was my room was not ready until almost an hour after normal check in. The staff did what they could, and I appreciated their efforts.

Awful check in process. I booked a deluxe king, balcony room and they put us in a double queen room without even mentioning that our room type was being changed. After I got to the room I called down to the front desk they told me a king room wasn’t available and they would call me when one became available. We are now stuck as we can’t unpack and get ready for the wedding, we just have to sit here and wait for their call.

I recently stayed at the Ritz Carlton St. Louis using a high number of Marriott Bonvoy points, nearly equivalent to some of the nicest Ritz Carltons in the U.S., but the experience was quite disappointing. It was one of the busiest weekends at the property, and it really showed. I had previously stayed here and found it dated but charming and cozy. This time, the elevators were broken, with wait times up to 20 minutes. Coffee was never refilled by 8:00 a.m., and the only other option was the restaurant, where a single, overwhelmed employee was trying their best. My room was dirty, and I had to clean the bathroom myself. The grime and dust near the elevators were especially bad, with "Dust me" written in the dirt and beer bottles left around. Room service was also overwhelmed, and there was no turn-down service. For the high number of points I used, I was hoping for a cozy, relaxing weekend, but it fell far short of expectations. The furniture was old and frayed. The front desk staff, however, remained lovely despite everything.