Belmond Grand Hotel Europe

Another wonderful stay at this historic timeless magnificent palace ! Wonderful location , stunning history as this hotel is 150 years old , beautiful titans decorating the facade of the building. Everything is top level , from bellboys , security to front desk staff , and champagne upon arrival and check in . Best hotel lobby and cigar lounge , drinks and food are superb . Historical suites and icing on the cake is how they tend to you . As I was celebrating my birthday , hotel management sent me a bottle of champagne and some treats up to my room . Wonderful wonderful hotel and always a must visit lobby bar on every trip I do to Saint Petersburg , a city of emperor Peter the Great !)

Everything about the hotel is nice, but the receptionists on the morning of November 9 treated me badly. The employee looked at me with contempt and disdain when I spoke to them. And she responded to me in a very bad way. Because I am a veiled woman. Throughout the stay, this employee and other receptionists were frowning at us and not welcoming us. If the hotel does not welcome veiled women, it should write this on the booking sites. Because we do not accept such bad treatment and racism!! And I would like to thank the employee at the Concierge on the same date in the evening. She was wonderful and respectful, and also the salon employees were polite, friendly and very cooperative. The breakfast buffet was beautiful and the service was excellent. And the staff are wonderful.

We've had a very pleasant stay at the hotel. Room was spacious with many extras, breakfast was excellent (even on the 10th day), and the staff was friendly and most efficient. We've also enjoyed the hotel's atmosphere as well as its great location close to many historical and cultural attractions at walking distance.

Really really nice hotel in the heart of st Petersburg . Loved the service , design , feel , lobby , suites , attention and care from staff . Everything was top notch , perhaps a bigger spa and gym would be nice but other than that a very very good classy stylish hotel .

Everything was excellent:very comfortable bed, spacious bathroom and beautiful interiors of the hotel. New Year trees and Christmas decorations made an atmosphere of magic. it was great to have a glass of champagne in Lobby bar with live music. Personnel was always kind and helpful. and the location of the hotel is absolutely fantastic- in the heart of the city and just a step away from Russian Museum, Kazanskiy cathedral and Nevskiy. We're looking forward to visit again!