The Crane Resort

We had a wonderful time at The Crane Resort. The condo was very nice, comfortable, and quite roomy. The plunge pool was an added extra! The pools were awesome with enough sun and shade everyday for the sun and non-sun worshipers. Our daily waiter at the pool was Barry and he was so nice and always had a smile on his face. He deserves extra kudos! The only improvement I can suggest is to have music at the pools. We hope to return.

Is absolutely beautiful. The service is absolutely horrible. Prepared to wait at least 90 minutes in every restaurant for your meal. It's very far from anything worth visiting. 45 minutes to the closest beach without sargassum. You need a car or have to pay for taxis. Nothing within walking distance.

Very disappointing breakfast experience We arrived at breakfast at around 9:20 a.m., while the restaurant was completely full. Out of 8 chafing dishes, 7 were empty. The one in the photo had only a few scraps left. Unfortunately, this wasn't the first time we experienced this during our stay. On multiple mornings, the buffet was left empty for extended periods, despite the restaurant being busy. What was most disappointing wasn't just the lack of food, but the complete lack of communication. No member of staff explained the situation, apologised, or gave any indication of when the buffet would be refilled. Guests were simply left waiting in front of empty serving dishes. A busy restaurant is understandable, but a hotel of this standard should anticipate demand, keep the buffet stocked, and communicate with guests when there are delays. Even a simple apology would have made a difference. Sadly, the repeated lack of food, communication, and basic customer service made breakfast one of the most disappointing parts of our stay. P.S. I'd like to make it clear that the restaurant staff work incredibly hard. They were always polite, courteous and helpful throughout our stay, and were clearly doing their best under difficult circumstances. This review is aimed at the lack of organisation and management of the breakfast service, not at the staff, who deserve recognition for their efforts.

Joan at the front desk does an excellent job and consistently greets people with a warm smile. Thank you.

Joan from the lobby provided outstanding customer service. She was friendly, professional, and made my stay easy and enjoyable. She was awesome, always greeted us with a warm smile.