The Crane Resort

The resort was nice and well kept beech views from the restaurant stunning, breakfast was a buffet nothing special, room was really nice was having a good holiday until I checked my bank account and found the crane were taking payments from my account 4 of £240 I went to reception and asked what this was I was told an email would be sent to the relevant dept but would take a cpuple of hours , I went out of the resort and when I returned I spoke to the receptionist and she told me she hadn’t heard anything another member of staff told that they wouldn’t be in next day either as it was Sunday , the day I was checking out, she went and got a manager to speak to me , he assured that this was a glitch in the system and my money would be returned as soon as I checked out , when I checked my bank account the next morning I found another payment of £450 had been taken , when I checked out I asked if this had been returned and was told no it wouldn’t be for at least 7 days I asked to speak to dean who had also told me he would be there when I checked out, I was told he wasn’t there so I asked to speak to the duty manager , this time 2 appeared a male and a female they told me that I would get my money back in 7 days and that it was British airways that were taking the money, I had paid ba in full using not only a different payment method but also a different bank, the male then went on to tell me in a very condescending manner that the money hadn’t been taken but was in pending and that I didn’t understand about banks I told him that yes I did and that the other term for taking unauthorized payments was theft they both moved away to discuss this , the male left and the female though very nice did absolutely nothing to return my money and didn’t seem concerned that they could be leaving me with no money or means , I did get the money back 7 days after each payment had been taken , my concerns were the attitude these people had concerning my money and that it was okay because I would get it back. I have waited a few weeks to see if I would get a reasonable and hopefully truthful explanation of why this money had been removed from my account and perhaps some kind of apology from the crane or from Hilton resorts but have received no communication . Would I return here definetly not after this experience which spoilt my last few days and memories of Barbados

June 2026 - We spent five nights at The Crane Resort in Barbados and had a wonderful stay. The standout was the exceptional service. Every staff member we encountered was warm, friendly, and genuinely helpful. Our oceanfront king room with a fourth-floor plunge pool was spacious, and the views of the cliffs and ocean were absolutely breathtaking. The private plunge pool was a great idea, but the water was too cold to enjoy. Fortunately, both resort pools were excellent, especially the quiet pool. Don't miss the scenic overlooks around the property, and the nearby village with several great restaurants was wonderful. We also had one of the best massages we've ever experienced at the spa. This resort is fairly remote, so if you plan to explore Barbados extensively, renting a car is a good idea. We were there to relax, and the location was perfect. My only criticism is that the property could use some maintenance. There was noticeable wood rot in places, missing pool tiles, and some of the beautiful landscaping looked overdue for attention. It's still a stunning historic resort, but it's beginning to show its age. Overall, we thought The Crane offered excellent value for the price. Given the choice, I'll take outstanding service over perfect facilities every time, and the wonderful staff made this a trip we'd happily recommend.

The plants in the garden are unique and well manicured, and the grounds are clean and well kept, so kudos to the grounds men. The room looks beautiful and housekeeping of each space including the linens was superior. The concierge Chantel went above and beyond to make us feel like VIP at planned activities even on last moment requested trips. Chantal daily amazing greetings made us feel super welcome at the Crane; kudos to Chantal make sure you meet her upon your visit at the Crane. The daily buffet breakfast was always on point; kudos to all the Chefs. The restaurant manager where we has the the Buffet was super friendly and aims to please, with excellent problem solving skills. The staff are awesome, friendly and we were amazed to take notice of the frequent greetings as they passed us by on the grounds; such perfect manners it made us feel very at home and welcome. Our bus driver from the hotel was very professional and knowledgeable of the island. I would definitely love to return to the historic Crane with my entire family and friends to enjoy what I experienced.

We visited Crane resort for a family vacation. After eating at one of the restaurants, my wife started vomiting profusely within 15 minutes on site in their bathroom. The response from one of the staff was “but the food was cooked fresh”. It makes me concerned that they may not have a proper understanding of safe food handling practices. We will never return to this resort.

The Crane Resort was a 10 out of 10, my best friend surprised me with a B-Day trip and I must say it did not disappoint. We had the 2 bedroom penthouse suite with a private rooftop pool & sundeck when I say the views were spectacular!!! The staff was helpful and inviting everyone was good. However 3 staff members really stood out Anthony who took us to our room was amazing with getting us situated and explaining all of the in -room amenities thoroughly, he also setup a last minute restaurant reservation for us coupled with door to door pick up and drop off… Michelle with housekeeping was a gem she made sure we were good to go the entire time we were there our room stayed pristine, and Ericka with concierge was great with trying to track down a Barbadian distilled rum that we were trying to find locally, however we found out that it is distilled locally but only sold internationally… See y’all soon