The Crane Resort

I stayed at the Crane in December to ring in the new year and was totally excited about it as I've stayed st the hotel on several occasions before. Unfortunately it was a disappointment.... after waiting over an hour for food at the Italian restaurant, the food was horrible and was returned to the annoyance of the manager. Had no taste and meat was charred. No hot water in the room, TV and telephone didn't work. Gave a review on the restaurant which to-date has not been acknowledged. The show on old years was the only saving grace..left feeling like I should have checked into another hotel. Was a total failure and waste of money for me.

Our week at The Crane Resort was wonderful. Our favorite restaurant was Zen. While the others were good, Zen just stood out above the others far and away. The Gospel Sunday brunch at L’Azure was lovely and the ice cream at the bakery wonderful. We didn’t swim in the ocean as it is too rough but enjoyed a different pool each day. No trouble finding chairs or towels. It was great to have the grocery store and shops in the village as well. The only issue we had was when the room door key didn’t work one day. After resetting key cards the issue turned out to be the batteries on the lock. Simple fix but a little stressful late at night if I’m being honest. Our daily room service was fantastic. Petrina was always so happy and helpful and always took time to chat with us. She made sure we had everything we needed and nothing was a bother. The front desk staff was helpful and again went out of their way to ensure our stay was wonderful. Thank you to all. We will be returning and look forward to another relaxing stay in paradise.

The Crane gave us exactly what we needed—relaxation in at a beautiful, friendly, extremely well-run resort. We were pleased to see that our suite was updated with stylish furnishings. We made use of our private pool and sauna. The staff is OUTSTANDING. In particular Anthony took us to our suite and gave us the lay of the land. Donna and Keisha helped us with selecting tours and transportation. Everyone was friendly and knowledgeable. We already decided we are going back.

Our stay at this resort was absolutely amazing! The atmosphere was peaceful and safe, making it the perfect getaway. We enjoyed every bit of it, from the beautiful beach to the relaxing pool. The full-service team was exceptional, always attentive and welcoming. A special shoutout to Anthony Rollins, who went above and beyond to assist us with finding restaurants and navigating the resort. He even made sure we secured a taxi for an excursion, which we truly appreciated. Beyond the incredible staff, the other vacationers were also wonderful, adding to the friendly and enjoyable experience. I highly recommend this resort for anyone looking for a relaxing and memorable stay!

We became fractional owners at the Crane in 2001 and have visited most, if not every, year since then. We felt the resort had been under-delivering in recent years, but we arrived to find a fantastic refurbishment of our building and a clear improvement in standards. The staff have always been excellent, but the general experience and, not least, the quality delivered by the restaurants and bars are much to be applauded. It felt like The Crane of old. Newish CEO Andy Stone and his team are to be congratulated, and I know they plan to continue restoring this resort to its premier status.