The Crane Resort

Joan from the lobby provided outstanding customer service. She was friendly, professional, and made my stay easy and enjoyable. She was awesome, always greeted us with a warm smile.

This was my second visit to The Crane. My last visit was shortly after Covid and the resort was showing the signs of the pandemic. While initially apprehensive about visiting again, I was pleasantly surprised as the resort grounds were very well maintained and the staff was amazing, particularly, Sharise at the Front desk, who always greeted us with a smile, warm welcome, and bubbly personality. One ride with Shane to take our groceries to our room resulted in what I hope will be a long-lasting relationship between my family and him. He has such a gentle, caring spirit and was attentitive to whatever we needed rather he was able to help us personally, and if not, he found someone who could. Our time at the pool was enhanced by not only the excellent, timely service Brandon provided, but also by his beautiful smile and jovial demeanor; and running into Tennison (sp?) ,The Crane's pool and grounds manager, during an exploratory walk with my sisters was great. His knowledge and sharing of the property and the history, all while taking photos and notes of items for his team to attend to was inspirational. This turned out to be a wonderful trip and the only delta for me was some of the on-site restaurants were a little lacking in food option, particularly for those with dietary restrictions and allergies. Would definitely recomend visiting if you have not.

Room 324A made a room service at 920 this evening as all restaurants shut early including no bar service. Went to reception to do this as mum is diabetic waited hour no one came tried calling all numbers on the in house suit telephone nothing all engaged, so our daughter has gone to reception and its not even open either now our daughter is waiting as some kind member of staff said he will make some food and she will have to take it to us and wait,probably not even qualified in the kitchen but a good member of staff this is not acceptable we even upgraded our room on arrival, To order and sign for this especially at reception with mum s diabetic is a serious situation her bloods are high and dangerous. This hotel is like a ghost town at 930 I really hope management open this and respond before we leave tomorrow afternoon What a huge disappointment !!

Shakenya has provided excellent restaurant services and was very informative in helping us to understand and enjoy the resort. The food was excellent also!

Shakenya was absolutely amazingly wonderful host, pleasant in all areas made my stay at Crane resort absolutely wonderful. She is an asset to your resort.