The Ritz-Carlton, St. Thomas

We had a wonderful stay from Friday to Monday to celebrate my wife's birthday which was on Sunday (same day as the Superbowl). We went with our 13 month old son and had a nice stay. The staff was informed that it was my wife's birthday and we got several free bottles of Prosseco. Shout out to Kimorah for setting up a nice bday champagne, desert and ballons for my wife on her bday. We were upgraded to an ocean view room as well. PS. I am a lifetime platinum Marriott Bonvoy member so I always get free upgrades. Only complaint was that Club Lounge access was not provided. Apparently its an extra $450 per night!

We just spent 4 nights at the Ritz St. Thomas for our 35th wedding anniversary. The resort was nice, but definitely needs a makeover. The staff was great, always friendly and attentive. Disappointed in the cleanliness of the overall property. The restaurants also were just OK. Honestly, never had a great meal. We have been to many Ritz Carlton properties throughout the years, and I would rate this one towards the bottom of the list.

Hotel is wonderful / had been ten years earlier and improvements to rooms and grounds are tremendous. Staff was great - fresh coconut drinks was a great touch. Thoroughly enjoyed being driven around island by Myron - he loves the island and always had a special stop for us - his mantra is “I got you”. Would recommend for complete relaxation and beautiful property, make sure to involve Myron!!!

We traveled here for a business trip and brought our children along. We have stayed at their other properties before and have always received great service without any issues. However, during this visit, the service at this resort has been very slow. Additionally, in the last three days of our stay, the air conditioning in our children's room stopped working. We called repeatedly to ask for a resolution, but it was never fixed. As a result, our children woke up feeling sick every morning because of how hot the room was.

Room was good, property/pool was good but just didn’t have an experience that justifies the RITZ brand or cost. As trivial as it is, we had 3 bathrooms and only 2 bottles of shampoo (attached to the wall of the shower), called and asked for a third on day 1 as of day 3 it hadn’t arrived. Ordered to go (over priced) breakfast for kids, pancakes came with no syrup, ask for some, never came. Biggest complaint is wanted to rent a cabana and was quoted a price and called back to reserve it and the price was increased by $150. When I asked why, they said it’s based on demand, but there were multiple still available and I wasn’t told that if I didn’t book on the spot that the price could go up. Seems like a really lousy business practice of what’s otherwise considered an exceptional resort chain. Really overall disappointed. Had a much better experience at the Marriott Frenchman’s cove. I’m in no hurry to come back to the Ritz.