Grand America Hotel

The grand America has the events dialed in. Probably Been here over 20 times and it always performs above our expectations. You barely know that there is any staff running the place because everything runs so smoothly. We didn’t stay here but when we have we’ve always been impressed.

The hotel is just gorgeous this time of the year with every attention to detail. The windows are decorated with holiday theme for children. The courtyard is spectacular with all the white lights and the gingerbread house is amazing. aside from the physical aesthetics of the hotel, the staff is fantastic, and the managers really went out of the way to make sure that everyone has a great experience. One of my colleagues arrive late and they made sure that she would have a room when she arrived the next day.. The rooms are wide enough for wheelchairs without being an ADA room. There are very few hotels that have this level of detail where the food is good, room service, maid service and front desk staff is friendly wanting to make sure that the rooms are well selected for the individual. Iwould recommend this without hesitation if you’re in the Salt Lake City area

Accommodations are wonderful, but customer service is lacking. Attended a conference and the company credit card was used to reserve and to pay for room charges. However, my personal card was charged for the stay, so I had to contact their accounting office to have the charges reversed. Nine days later the reversal has not appeared on my card and so a second call was made. I was told the reversal was done incorrectly and that the new transaction would appear with 7-10 business days. We shall see. The frustration, and perhaps this is minor, is that in neither phone conversation was an apology offered. It was only after I mentioned it on the second conversation that it was offered. I expected more from a 5-Star hotel.

We had a show we attended at the grand American that was exceptional. I decided to surprise my wife with an overnight stay and enjoy the food and a gorgeous room instead of the short drive home. It was the right move. We had a great time, but should have ordered room service instead of sleeping in so late!!!

Fantastic hotel - 2 nights were not enough. Decor in the room and throughout the hotel was beautiful and well maintained. We had an Executive Suite (Room 1766) with king size bed and balcony stretching over the two rooms. The 6 elevators were fast and efficient. Breakfast in the restaurant was plentiful and delicious. Staff was courteous and responsive.