Eilan Hotel & Spa

Stayed for 3 days and our room never got cleaned/service. The front desk staff was gossiping about coworkers then shoveled me over to the concierge for no reason while my wife and baby wait in the car. Valet parking is required so consider that as a hidden fee. Walls are thin so you can hear what neighbors are doing. Mini fridge froze everything we put in it. The shower had someone else's hair in it. Nothing outside of the lobby really screamed luxury. I would expect a 4 star resort to nail the details but I was not impressed here.

Somewhat upscale beautiful hotel on I-10 about 25 minutes northwest of San Antonio’s downtown. Has both hotel floors and timeshare floors. Hotel floors are better. The best hotel pillows ever, although the king sized bed itself could have been more comfortable. Excellent restaurant, plus a coffee shop/convenience store also on site. Nice views from the main floor. Service was very good. Located close to two shopping centers. Mandatory valet parking at about $40/day.

It’s basically a newer hotel pretending to be a luxury one. The location is great, surrounded by restaurants and down the road from La Cantera shops. Now why I WILL NOT stay here again.. although check-in is at an already late 4pm, turns out they have a 3 hr “window”. So you even arriving at 4:00pm you have to wait in the lobby for a few hours or have them store your luggage and find something close by to do while they get your room ready. Also, no self parking. Vallet parking is required. Finally, check-out is at 10am. You might get lucky and get it extended to 11am, but room service comes by every half hour starting at 10 to remind you that you have to go. So unless you like late in/ early out privileges, stay elsewhere.

1st of all this place is gorgeous! Super convenient location to all the restaurants and shops! My partner and I had a really great time. George's Keep is a cute hidden gem great for drinks and live music open until 2am. Sustenio restaurant accommodated my vegan partner very well, the chef is immaculate. Bravo to the hotel staff for being so accomadating and friendly.

I have to admit this is one of the nicest Bluegreen "resorts" we've been to. The RIM provides a lot of restaurants close by. Everything at the resort is twice the price of everything around, even drinks from a bartender that doesn't know what is going on. The parking is valet only, $40 a night plus tip! The back of the door in the room says the room I'm in is $811/night. Kayak had it at $181.