La Cantera Resort & Spa

Property is beautiful. Great location. Close to a fantastic outdoor mall, Top Golf, and Chicken and Pickle. Exceptional staff and facilities. Loved how they always ensured we had adequate supply of bottled waters. Loved Henrietta’s for coffee and light breakfast or lunch. Highly recommend!

Went before Christmas to spend time with family. Despite all booking rooms together in a wedding block, our rooms were far apart. Pool was closed for renovations, so was kids club and kids pool area which ok not their fault but paying the same rate for not as many facilities. We used the adult only pool but the towels were still forever far away back at the other pool. Dining and service with dining was exceptional, great food, great wait staff. General hotel staff were less helpful, requested laundry, was told it wasn’t available and no self service on site, total pain as my youngest child was potty training. Staff said they would try to accommodate but never came back. Our room was not as described, we were in a junior suite but there was no half wall as pictured and we did not have a balcony like everyone else. Rooms were clean but extremely dark, there was no overhead lighting at all. Hard to figure out what activities were actually available each day as much of the resort seemed closed down. The shuttle was great and very efficient and comfortable. Overall the pros outweighed the cons but for the price I would not return.

Don't do it. We failed to google search reviews before booking our stay, and we regret this choice. My husband and I wanted to take a trip to enjoy the day spa, which was lackluster, but it's not the biggest issue. (More on that later.) At no point during the booking process were we informed about construction on the property, from 8am to 5pm. And, by 8am, I mean 7:50am. We'd considered booking direct with the hotel (ultimately, we booked through Delta), and at no point during those calls were we told that the hotel was under construction. We were not informed upon check-in. We found out as a delightful suprise, at 7:50am as saws and hammers sang a sweet song of futility directly above our heads. When I called reception, Rebecca seemed well-trained on the response, and mentioned that we should have been informed upon check-in. We weren't. She offered a $40 resort fee removal. Woefully insiffucient. I requested a breakfast credit, which they granted, which still wasn't enough. The only resolution for waking us up 3 hours early, giving me a migrane, and causing us to want to leave immediately, is a refund. That's the only way we could possibly leave and feel like returning could be a possibility once they finish construction. They're fighting the refund tooth and nail. The spa: Staff are very friendly. Check-in staff at the hotel are also friendly. However, if you're coming for a true sauna (meaning it's properly hot), and a relaxing (quiet) experience, it's hit or miss. Here are some things about the sauna that you may like to know: - The sauna/steam/warm jazucci are not co-ed. Which, we suspected, so we asked the hotel before making our reservation. We were told they're co-ed...not a deal breaker, but this was a deciding factor in choosing La Cantera over another spa with similar ammenities downtown - The sauna isn't very hot...if you want a proper sauna experience, you'll be disappointed, unless you happen to be there on a day in which people don't leave the door open. This isn't under the staff's control, but we did see a waitress hold the door open while asking if anyone wanted to take an order. Leaving a sauna door open for longer than it takes to walk inside and close the door takes about an hour to correct, if the door stays shut. Such a bummer. The don't increase heat up to 180F by request - The "quiet zone" signs are ignored, which is somewhat common in the States, but the staff makes zero effort to remind people that this is a quiet space. Outside is for chatter, inside is for quiet bliss - The "no device" rule isn't inforced. I personally don't mind if people use their phones *respectfully* or sneak a totally isolated selfie (still bad mannered), but two girls were very loudly and impolitely engaging in a photoshoot in common spaces where the phone isn't permitted. Several staff members saw this, and failed to correct the behavior for the sake and comfort of the other guests. Several guests were visably bothered, and one even escaped into the somewhat warm sauna with me, where we expressed the need to avoid the noise and camera activity. The spa stuff was touch and go...I went outside to hang with my husband, for 30 minutes while the first loud group did their thing and moved on, and experienced about 30 minutes of quiet before the photo shoot girlies moved in. They were LOUD, and I gave up. We went to a nearby place for thai massage just to make sure we'd had some kind of relaxing experience...but of course we had no idea just what delights the morning would bring *hammer, hammer, saw, saw.* P.S. We ate at the something-Fire restaurant for breakfast...meh. Undercooked French Toast, dry and overdone pastry, and a very sad avocado toast. The food and the spa we could have gotten over, but we can't forgive them for the construction and, more importantly, their lack of accountability for the construction. We truly would have just opted to stay elsewhere and revisit another time. The views are gorgeous. They have nice views.

The breath-taking views of the hill country provide a perfect backdrop for the amazing service you receive from an incredibly attentive staff at La Cantera. Great location for a weekend getaway or a large conference. Better yet, do what I did, plan a weekend getaway before a business conference!

La Cantera Resort and Spa is located in the La Cantera area which has its own shopping center. The hotel provides shuttle to the mall, but you have to order and wait for a while. The lobby is beautiful, especially with Christmas decorations. The room is nice and cozy. I was lucky to get a room with walkout balcony on the top (7th) floor, right in the middle of the Citadel building with a nice view over the Piaza San Saba. The room comes with access to the Seven lounge which is open at 6AM for those who can't wait for the Sweet Fire restaurant to open for breakfast at 7AM down. The fitness center is open 24/7 and spacious, with penty of equipment. There is a small shop adjacent to the fitness center. Staff is helpful and quick to help. Especially Mya at the Seven Lounge. On the downside, the room comes with minimum amenities and only has a low-capacity coffee maker (with capsules), no tea bags or water kettle is provided. if you are lucky to have access to the lounge, there you can find a water kettle. Be prepared to bring your own thermos. No laundry service available in the weekends and no guest laundry facility either. Bummer!