La Cantera Resort & Spa

I loved my stay at this resort. Staff was welcoming and my room was very clean . I wasnt able to get in last minute for a massage but I got lucky and found an amazing independent massage therapist by the name of Anabel in the area that offered mobile service . I highly recommend the hotel and I also would like to pass the ctc for this therapist incase anyone is in search of wonderful massage 2103004814.

The resort is under major construction and was not disclosed to us at the time of booking. In addition they reserved us a suite that was under construction and this unavailable and we didn’t find out until we were there to check out. Ruined our family vacation. The management was unapologetic at first. Had to get other management involved to at least get compensated appropriately.

Because of some errors on the part of the resort, I did not get to stay there. However, I find that the way unfortunate circumstances are handled speak to the quality of the staff and the care of a business to uphold its reputation. I was driving down with my two young kids to visit family in San Antonio and stay at the resort- driving down from Austin. I received a call at about 5 pm (AFTER check- in time) letting me know my room was no longer available. They gave me two options for hotels I could stay in- a higher end one and a budget one that was closer. To be close to family as planned, I picked the budget option. They assured me that they were making an agreement with the hotel to cover my expenses. I asked to receive a confirmation email to ensure that they had rooms at the budget hotel and that they would be expecting me. I was assured I would be receiving this within minutes. Half an hour later, nothing. I was having to pull over to gas stations multiple times to make phone calls to both hotels about this. The receiving hotel had no idea who I was when I called and I just had to cross my fingers that they would have a room for me when I arrived. We got there and it turned out ok. I actually never received any time of email from La Cantera confirming my room, only that my previous room had been cancelled (La Cantera told me there was a problem with some of the rooms, the budget hotel told me La Cantera had overbooked). We stayed the night at the budget hotel and spend the next day with family. At around 12 I received a call from the budget hotel saying they were trying to clean my room and my things were still there. I clarified that we had booked La Cantera for two nights and I had assumed we were now booked at the budget hotel for two nights. They had to call La Cantera and call me back. La Cantera had not told them that I would need the room for two nights. (The types of stress, headache and inconvenience that can be avoided when documentation such as confirmation emails are provided! This was so unprofessional). The second night was eventually approved. I have not heard anything from La Cantera since. The extreme last-minute cancellation, the chaotic switch to the other hotel with no formal information, constant back and forth seemed unprofessional and the situation appeared to be handled by undertrained staff with no access to procedures for how to handle such a situation. Additionally, I don't feel that the last minute cancellation was rectified by the resort covering a two day stay at a budget hotel, when we travelled to the area planning to stay at a resort. Since the sloppy handling, La Cantera has made no further contact or attempts to make this right.

False advertisement for a NYE party. Was called only a week before NYE to tell us it was cancelled so could not make other arrangements. Had a low class dinner. Bait and switch techniques used on their advertisements. Manager was unavailable during dinner and did not communicate with restaurant.

We always stay here without a problem. Today we got a room in a wing we've never stayed before. The room was hot, the a/c was turned off & the room didn't smell fresh or clean. There was a huge dead roach in the bathroom sink! We went back to the front desk and asked for another room in a different area of the hotel. They gave us a different room but same wing. Probably same roach family in that area. I hope we don't see any more roaches! It may be time fot remodeling this place...