Llao Llao Hotel & Resort Golf Spa

The setting is beautiful. The main lodge is impressive but not luxurious—lots of commotion, slightly tired looking. We had a large room far from the main lodge. It had a wonderful view and huge balcony. It was quiet and felt private despite being one of many large rooms. The room was definitely a bit worn, but the view and peaceful atmosphere made-up for it. Dinner at the upper level restaurant wasn’t noteworthy.

First we will say that the place and nature is wonderful, it's easy to just let everything flow away. And the weather was just wonderful. The room had a Lake and mountain view, and you can never have enough of that scenery. The room was ok, not big but enough. No kettle to make coffee or tea. The strange and not good enough from a 5* hotel is that there is not one bottle of water, includet in the room every day. We needed to pay 6.5 US dollar for every water bottle. We have been travelling a lot and now sins 22nd of September, and in every hotel, including Buenos Aires, we have 1 bottle of free water every day. We told the reception, as always they say we are sorry and will take it up with management...but we dont think anything will change if guests are not complaining. And 18 US dollars a day pr peron as a tax, just to walk around in the hotel..sorry LLao LLao, its to bad.

We were booked here in November. We were looking forward to our visit. Unfortunately, my husband fell ill and we had to cancel. We were charged 1000 USD (one night) despite the extenuating circumstances. We tried explaining, but the manager would not listen. We weren’t even offered a credit for a future stay. By contrast, The Four Seasons in BA, wished my husband well and did not charge us for the cancelled trip. Instead they expressed concern and care. Hoped we would return when he is better. Of course we will We stay at the best resorts all over the world. This is one place I will never ever visit or recommend to anyone. They could do better.

Terrible experience. This is not a 5 star hotel. They have no idea what it means to provide an elevated experience. They don’t care about the guest. It’s all about making money. Polite requests are refused or ignored. The pictures are deceptive. The hotel needs a makeoverWe are now at the Belmond Iguazu, so glad to be here and away from that nasty place

While I can’t deny that Llao Llao is set against stunning scenery and offers delicious (albeit very expensive, comparable to Manhattan prices) dining options, that’s where the positives end. I’ve stayed in 5-star hotels worldwide, and this one left me cold. 1. Room missing basic amenities: Our room had no room-darkening shades, just a thin translucent curtain. The opaque set of curtains were immovable and didn’t cover the window, so the sun woke us up every day. Definitely not a restful experience. 2. Uncomfortable bedding: The linens were stiff, heavily starched, and crackled with movement. No fluffy duvets, just a basic blanket sandwiched between the sheets—far from the comfort you expect at a luxury hotel. 3. Chaotic breakfast: I had to walk around to flag down waitstaff for coffee and utensils. It was more frustrating than relaxing. 4. Nickel and diming at every turn: The worst part. After housekeeping threw out our disposable water bottles (which we planned to refill for a hike since the hotel has water stations), we were charged an outrageous 6,500 ARS for a replacement plastic disposable bottle. Considering the hefty resort fee of 36,000 ARS, it’s appalling that basic necessities like water aren’t included which are commonplace at 5-star hotels. It felt like they were squeezing every dollar from guests. I know that heads of state and U.S. presidents have stayed here, but unless you’re a VIP of that level, I’d recommend finding a more welcoming and accommodating hotel—where you’re treated like a guest, not just a dollar sign.