The US Grant

It's no secret that hotel experiences, particularly for loyalty members of chains, are typically better overseas than in the US. Due to this, I set my expectations in the US accordingly. However that wasn't necessary at all at the US Grant. This was a relief as it was a little pricey for our dates of stay. Received a wonderful upgrade for Ambassador status and late check out was granted. There was no welcome amenity from the hotel but they kindly organized one from my travel agent at his request. Restaurant: We had both dinner and breakfast on property. Dinner was very good, though on the heavy side. Breakfast service was excellent and we enjoyed the mini muffins. Sleep quality was good and room was huge. Worked from the dining table for a couple of days and it was conducive to sitting at my laptop. I was happy with this option for San Diego and would recommend it.

The hotel is close to everything. Great food options nearby. Nearly everything is walkable distance. The valet service is very convenient. Loved staying here for 6 days, with family. The hotel is sparkling clean. Staff is very polite and helpful.

You get every penny you pay in luxury and being spoiled. Guys come here and be rewarded by your wife or girlfriend. The beds are very soft and they swallow you up in a very posh way, great pillows. The staff very well trained, and make you feel you belong here. Not your old motel 6 maggie this is what is all about

While there are a few positives to this hotel, the lack of maintenance and apathy of Marriott towards the lack of maintenance, puts this hotel into the category of “we will never stay here again”. Six members of our group spent over 30 minutes trapped in the elevator with the elevator, continuing to go up and down the floors because the management staff was unable to locate a recall key and did not think to go to the elevator room and turn the elevators off. The call button went unanswered the entire time. The fire department had to be called to free them. Staff members shared with us that the elevators have been a concern at the hotel and are scheduled for a multimillion dollar replacement. The inexperienced staff member attempting to fix the problem tried to call the elevator with our family members to the sixth floor. When I asked the manager on duty, if he would call his family to a high floor or to the ground floor if HIS family was in an unstable elevator, he replied, “the ground floor”. I then had to ask him why the staff was trying to call our family member to the sixth floor. Inexcusable. Zero follow up from hotel management.

It is a delightful hotel. The lobby is wonderful. The meeting room downstairs quite nice. The restaurant food is good and service is excellent. My only complaint is how small the room was. One side of the bed was so close to the wall that you couldn't comfortably get off the bed on that side. For the price paid, I would have expected much better space. At the same time, the place is quite old and perhaps it was impossible to enlarge rooms during the renovation.