The US Grant

The hotel is close to everything. Great food options nearby. Nearly everything is walkable distance. The valet service is very convenient. Loved staying here for 6 days, with family. The hotel is sparkling clean. Staff is very polite and helpful.

You get every penny you pay in luxury and being spoiled. Guys come here and be rewarded by your wife or girlfriend. The beds are very soft and they swallow you up in a very posh way, great pillows. The staff very well trained, and make you feel you belong here. Not your old motel 6 maggie this is what is all about

While there are a few positives to this hotel, the lack of maintenance and apathy of Marriott towards the lack of maintenance, puts this hotel into the category of “we will never stay here again”. Six members of our group spent over 30 minutes trapped in the elevator with the elevator, continuing to go up and down the floors because the management staff was unable to locate a recall key and did not think to go to the elevator room and turn the elevators off. The call button went unanswered the entire time. The fire department had to be called to free them. Staff members shared with us that the elevators have been a concern at the hotel and are scheduled for a multimillion dollar replacement. The inexperienced staff member attempting to fix the problem tried to call the elevator with our family members to the sixth floor. When I asked the manager on duty, if he would call his family to a high floor or to the ground floor if HIS family was in an unstable elevator, he replied, “the ground floor”. I then had to ask him why the staff was trying to call our family member to the sixth floor. Inexcusable. Zero follow up from hotel management.

It is a delightful hotel. The lobby is wonderful. The meeting room downstairs quite nice. The restaurant food is good and service is excellent. My only complaint is how small the room was. One side of the bed was so close to the wall that you couldn't comfortably get off the bed on that side. For the price paid, I would have expected much better space. At the same time, the place is quite old and perhaps it was impossible to enlarge rooms during the renovation.

We stayed here the night of the election, election central I think it was called. A very strong point of this hotel is the staff, everyone we dealt with were very helpful, friendly and professional! The valet parked aur car for us and another walked with us to the front desk, he gave us a little history of the hotel. I have lived in San Diego my entire life and worked in the downtown area and saw the redevelopment of this area back in the 80s. This hotel is in the center of the downtown area and is a beautiful piece of that area. Our room was very nice, clean and ready when we arrived. I believe they said the hotel was built in 1911 so it has a lot of old world craftmanship in its decor! The hallways are twisty and you walk around a lot of corners, all adding character to the hotel! The election gathering was held in a side room near the lobby, again very well maintained and clean. The downside of this hotel, is the same as its strong point.....downtown! Like I said I saw and was part of the cleanup and revitalization of the downtown area in the 2980s. It became a clean and vibrant downtown area.....now it is full of transients and smells like urine. We just walked across the street, saw way to many transients, psych issues and drug addicts, we are glad we did not have to venture far from the hotel. The US Grant hotel is very nice and I recommend staying there, However it is really sad to see what has happened to downtown San Diego