The US Grant

Like an ever-growing number of Marriott-branded properties, you really never know what to expect until you step through the front door & this "Luxury-branded" property fits that description. Lovely lobby that speaks to historical luxury & every staff member encountered were helpful & professional & the property had good housekeeping throughout. Unfortunately, the rooms are often less impressive in such historical properties even if it carries a "luxury" designation. Old worn, paint-chipped windowsills with see-through holes in the drapes & a thin, worn & tattered pull-down shade in the bathroom. Pleasant restaurant & bar for evening relaxation. Unfortunately, the Central-Downtown location on Broadway has some issues like many cities. LOTS of homeless encounters with some being aggressive, & the buildings on 1 side of the hotel are totally empty & unoccupied & a homeless magnet. Probably why the hotel has basically closed most former entrance points & use the Valet driveway for the main entrance, but the original main entrance can still be accessed with your key card. The lovely Plaza across the street from the main entrance remains vacant & closed down & apparently still under re-construction. The former Horton Plaza Shopping Center in central Downtown has been closed for several years, which is directly adjacent to the Westin Gaslamp. As such, you will need to walk a few blocks to the Gaslamp District for bars & restaurants which may be of concern to some guests. If so, perhaps you should consider Marina, Convention Center of other Waterfront properties.

The hotel itself is nice but my room (and I suspect about 30 others in the hotel) was directly next to elevators and my room shook and rattled all night. I was told my only option to not have a loud / vibrating room was to pay another $750 per night and upgrade to a suite. If you care about being able to sleep, consider booking elsewhere.

Made a reservation for 2 kids 2 adults at the check in we were told that there is only 1 bed in the room.how are we supposed to sleep 4 people on 1 bed absolutely ridiculous.We were told that they don’t have any rooms available with 2 beds it was all sold out.I went to their website and saw that they actually did have rooms with 2 beds available so they were clearly lying.We had to check in because it was late already and didn’t want to deal with going to a different hotel. After couple of hours they called and offered us a different room with 2 beds but we were already sleeping.Why couldn’t they give as that room at the check in clearly they had it available.Never will be back to this place and don’t recommend to anyone.The rooms are very small and definitely does not feel like a 5 star hotel as they claim to be.Customer service was just terrible

I had a last-minute stay here and wow, what a gem! The hotel itself is absolutely stunning, with a timeless elegance that makes you feel like you’ve stepped into another era. The room was a dream, Frette sheets and Byredo products really added a touch of indulgence. What really stood out, though, was the service. Alejandro at the front desk made check-in a breeze and was so warm and welcoming. The concierge was incredibly helpful with recommendations and went above and beyond to make sure everything I found my way around the key places I wanted to visit. One star removed for what other people have commented about which is the less that admirable surrounding area, I didn't feel unsafe per say but I just didn't want to be in the area for long.

Fantastic hotel in both the public areas and the room as well. We had 5 star service on top of that. The area around the hotel is NOT nice at all which is really sad. We experienced more homelessness than we saw in San Francisco a few days before, which was surprising. I'm sure the city is doing what they can to help these people, but it's not working that well. Again, the Grant hotel is amazing and worth a stay. It's just the surrounding area that is disappointing.