Four Seasons Hotel San Francisco

Super nice hotel but staff can be a bit claustrophobic when eating a meal, it feels like you have to give feedback on every mouthful. The plates are whipped away as you finish even if others are still eating and the bill is put on the table before you've finished the meal, feels like a fast food outlet.

Had a flight delay so I arrived at 23:00, although I ordered a regular room I was given an accessible one. No one mentioned it at check-in. After unpacking I noticed the shower. Went the day after to front desk, asked why wasn’t I informed this is an accessible room, they didn’t had an answer. Front desk offered to move me (to the room type I ordered), told them it was already too much of a mess for me. First time such a thing happens to me, not what I would expect from a 5 start hotel.

Dated hotel that was last updated many years ago. Unfortunately, very tired throughout; Had 3 rooms including a suite. My room was on the 14th floor and was fine, but not up to a Four Seasons' standard; Old furniture from mid-1990's; Food in the restaurant was good, but service was a bit spotty. The elevators and lobby reeked of marijuana much of the time. The staff were professional throughout. No fault of the hotel, but the area around the hotel has really deteriorated in this formerly great city. Lots of vagrants and crazy people everywhere; Stores have limited product and what they do have, is guarded by locked cages. The management should either abandon this location or put some resources into this hotel, which I surmise may not be a great investment, given the poor state of this once great city. If you have to visit San Francisco, would suggest staying elsewhere. I was really excited about returning to this city/hotel, but was thrilled to leave unfortunately.

We could not have been more impressed with the accommodations and the attention to detail of the staff. From the moment we arrived, we were greeted by Hazel at the front desk who made check-in smooth and easy. The staff went out of their way to prepare the room for our arrival, including leaving a small birthday cake for my 33-year-old son. We will certainly be returning for another stay the next time we're in San Fran!!

It is very obvious this hotel is struggling. Housekeeping skipped me 3 days in a row even after I went to the front desk each day. Turn down missed me 4 days in a row, so had to call to get them to come. Had to wait 35 mins at the bar because the bartender was in the restroom. Just not standard Four Seasons Luxury!