Four Seasons Hotel San Francisco at Embarcadero

My husband and I I cannot say enough good things about the Four Seasons Embarcadero. This was our first Four Seasons experience, and it exceeded expectations. From Jeorge the kind and friendly doorman, to Michael concierge, and Jess at check in, they were all so professional and hospitable. Our room was upgraded, and we were make to feel like royalty for our special trip. We would return in an instant.

Amazing location. Top experienced staff in all departments. Fresh and Clean rooms. Beautiful scent as you walk right in the lobby ! Great food and variety of cocktails. Great Views from the Room. Even used the fitness centre every day ! Staff greet every time on exit and return.

Four Seasons loyalist. Stayed for one night with friends while on route to Napa. This is unquestionably the worst FS I’ve ever stayed in (and I’ve stayed in a lot). Rooms are weirdly laid out and downmarket (think Hyatt or Marriott), but it’s the service that really did it for me. We arrived late from a flight and were hungry. It was 10:00 and restaurant was closing but it was hopping (many tables and a full bar). The bartender told us “sorry, we’re closed”. He told us we could order from Room Service. We tried. They also refused us. As we were discussing what to do, the bartender returned and threw menus down on the table. “They told me I have to take your order,” he said and stomped off. We ordered a few simple items quickly and some wine. When the food came, we asked if he could refill our wine (how hard is that?). He grudgingly gave us tiny pours, then returned to the bar and continued joking around with the regulars (or his friends) at the bar. He refilled their glasses right to the rim. When we got to the rooms, we discovered that our 2 Queens room, which they confirmed when they gave us the keys, had 1 king. It also had someone’s old leftover food in the mini bar. Breakfast was included. When the bill came it was $250 (for 3) with $72 for 6 coffees. It exceeded our breakfast credit (because….coffee should cost $80). I’ve never stayed at a Four Seasons that didn’t honor the breakfast credit and INCLUDE coffee. They grudgingly removed the $72 coffee charges at the desk after we pointed out that our experience had been kind of lousy from beginning to end. As a final kick in the pants, they charged us $374 for the minibar after we left. We hadn’t used the minibar because…you remember….. the leftovers. When we called and pointed out the error, they offered to remove half the charge. I am not exaggerating any of this. It didn’t go unnoticed because we received an email the next day from the manager apologizing for our suboptimal experience. (This was before they charged us for the minibar and then argued about taking it off the bill). All I’m saying it this. Be forewarned. The rooms are cheap and the service sucks. This is a Marriott with a Four Seasons costume on.

The was an amazing hotel with first class service. The reception and concierge teams were friendly, welcoming & always greeted you personally. I went for a golden gate corner suite which didn’t disappoint and had stunning views of the Golden Gate Bridge, Alcatraz & downtown San Francisco. The suite was clean, quiet, with a comfy bed and they catered for my dairy intolerance. The only downside was housekeeping often didn’t leave enough time when entering for turndown. Other than that would highly recommend.

The four seasons is a must! Be sure to get the bay view rooms on the 39 floor. You can see from the Golden Gate all across the bay. Spectacular! The room was luxurious and very comfortable. At night there is a service that comes around with ice and water. The restaurant was menu was delicious! Staff was extremely courteous and helpful. Outstanding place to stay in the heart of San Francisco ❤️