JW Marriott San Francisco Union Square

Where should I start... Sleep quality? None courtesy of loud people outside. Room? Nope. Worst layout and wasted space ever. No proper closet and who needs cabinetry in the loo? Desk space? Mostly occupied by a bar fridge and a bar stool. The small table with the high chair screams "let's kill ergonomics!" Housekeeping? Not particularly environmentally adept. Why? Despite me hanging towels, these were replaced by fresh ones. So why put up signs reminding the customer of the environment when staff could care less? I have been to many Marriott properties and this one is, frankly, highly overrated. There are many better places in town and I do not plan to come back. Hey Management, do not bother with a nice reply... you are wasting your time.

Wonderful Hotel. Lobby lounge is incredible for drinks and food. Service outstanding. Sever Michelle is amazing! Definitely 5 stars in Union sq. Attention to details and building is modern and well maintained. Location is perfect. Just below Nob and Telegraph Hills. Union Sq. Down the street. Not far from Embarcadero and China town. 3 miles down Market street to Castro.

OMG one of the worst hotel stays EVER. This property like many others in San Francisco are on strike and it is SO loud. They are in front of the hotel of the main and only entrance. They are screaming into megaphones and beating drums and buckets from 7am to 10pm. We waited an 1 1/2 hours past check in time for a room even with our Titanium Elite Status. The club is not open, breakfast is SPARCE . Most importantly in the afternoon walking into the hotel they were so close to us and followed us all the way to into the front door screaming at us with their megaphones. Did not feel SAFE and very harassed. When complained at front desk as they watched the entire scene they just shrugged their shoulders. Marriott often tells you if there is construction, pool closures or any types of disruptions at the hotel to make you aware, this GM chooses not to. Although I emphasize with the workers trying to get better wages. They were so aggressive and harassing it was totally unfair.

It is a beautiful hotel, but it lacks a club member suite and a concierge. There were no robes in the room. The refrigerator they provide is just a pre-packed fridge. There is nothing available if you want to put something in the fridge. The room is beautiful and spacious and the bed very comfortable. They charge for overnight parking and a $30 misc fee. It gets expensive if you have a car, and we did. We would probably not choose to stay here again.

We stayed here for 2 nights before heading to Napa and it was perfect! The staff were very nice and they upgraded us to a larger room. We had a few drinks at the bar with the destination fee credit and they were great quality. The location is pretty great, right near Union Square, and public transportation was incredibly easy to get to. Bonus points for our rental car place being only one block away!