JW Marriott San Francisco Union Square

OMG one of the worst hotel stays EVER. This property like many others in San Francisco are on strike and it is SO loud. They are in front of the hotel of the main and only entrance. They are screaming into megaphones and beating drums and buckets from 7am to 10pm. We waited an 1 1/2 hours past check in time for a room even with our Titanium Elite Status. The club is not open, breakfast is SPARCE . Most importantly in the afternoon walking into the hotel they were so close to us and followed us all the way to into the front door screaming at us with their megaphones. Did not feel SAFE and very harassed. When complained at front desk as they watched the entire scene they just shrugged their shoulders. Marriott often tells you if there is construction, pool closures or any types of disruptions at the hotel to make you aware, this GM chooses not to. Although I emphasize with the workers trying to get better wages. They were so aggressive and harassing it was totally unfair.

It is a beautiful hotel, but it lacks a club member suite and a concierge. There were no robes in the room. The refrigerator they provide is just a pre-packed fridge. There is nothing available if you want to put something in the fridge. The room is beautiful and spacious and the bed very comfortable. They charge for overnight parking and a $30 misc fee. It gets expensive if you have a car, and we did. We would probably not choose to stay here again.

We stayed here for 2 nights before heading to Napa and it was perfect! The staff were very nice and they upgraded us to a larger room. We had a few drinks at the bar with the destination fee credit and they were great quality. The location is pretty great, right near Union Square, and public transportation was incredibly easy to get to. Bonus points for our rental car place being only one block away!

I’m a huge fan of the Marriott family of hotels. You can count on them to deliver, good properties, good service and reasonable prices. Have to say though, this JW Marriott could use an update. Entrance, lobby, elevators were on a bit down on their luck. Rooms were good sized, and a bit more up to date. Location is a bit apart from the business or tourist districts. On the Patrice side. As usual the staff was top notch and super friendly to be sure,

I recently stayed at the JW Marriott San Francisco and had an outstanding experience, thanks to the incredible staff. Jacob Harvey, the front office manager, went above and beyond to ensure our stay was perfect. He treated us with such kindness and professionalism throughout our visit. Special thanks to Bianca at the front desk for being so welcoming and helpful, and Ricardo at the restaurant for his attentive service. Norvin also made our experience truly memorable with his warm hospitality. Highly recommend this hotel for anyone visiting San Francisco!