Parc 55 San Francisco, a Hilton Hotel

We stayed in the Presidential Suite at Parc 55 SF Wednesday night. The room had a breathtaking view, the buffet was satisfying, and I want to give a HUGE shoutout to **Mavis at the front desk** — the only person who showed real professionalism. She stayed sweet, calm, and helpful while everything around her felt like complete chaos. Unfortunately, the rest of our stay was so unprofessional it completely overshadowed the positive parts. The **valet and billing situation was a nightmare.** The hotel failed to authorize enough at check-in for our oversized vehicle. Their mistake — not ours. But instead of simply telling us, they sent us in circles: • Valet told us to check out at the desk • Desk told us to use express checkout • Express checkout didn’t work • Back downstairs • Back upstairs again • STILL no explanation Meanwhile, we were becoming late for our flight while being treated like we were trying to avoid paying — when the issue was entirely on their end. The **billing woman (Asian, didn’t get her name)** was rude and dismissive toward me, and even worse, she went behind **Mavis**, looked over her screen, and said **“What are you doing?”** in a condescending tone — as if Mavis was stupid or taking too long. Horrible professionalism, especially considering **Mavis was the ONLY one actually helping us**. After we finally paid the additional oversized fee and had the receipt in hand, the valet STILL refused to hand over our keys until he yelled across the lobby to the desk asking if we were “good.” With the receipt literally in our hands. Completely humiliating. No apology. No accountability. No offer to fix or ease the situation. And honestly, at a certain point we had to wonder if my husband being heavily tattooed played a role in how we were treated. It’s 2025 — it’s ridiculous to feel judged based on appearance, but that’s exactly how it came across. **For a hotel offering luxury, this was one of the most embarrassing and poorly handled experiences we’ve ever had.** That’s what we get for not choosing Marriott, I guess.

Extraordinary room. Amazing experience. Fantastic views. Bell staff and valet were very helpful and professional. So much fun...

We were on our honeymoon and enjoyed our stay, we did mention this but no special treatment was given as expected in this current time. The hotel is lovely, the location however is not great. Just be careful going out at night, Tenderloin is less than 2 minutes away. The hotel staff were pleasant and the cleaning staff did a great job. The sister hotel is a great place to spend your $35 daily charge, they have a very nice but overpriced store, best to spend there rather than on meals in the hotel restaurants. The beds were comfortable, room was well presented but the noise at night from sirens and music was quite bad and we were on the 17th floor. Do a bit of research before you book.

Used to love staying at this hotel; it finally finished getting itself back together and looks nice and new. Check-in was easy breezy, and the room was huge. We ate at the restaurant, and the food was good, and the service was great. Great location, easy to get to most things we wanted to do. Very close to the cable car if that is an interest and close to other great food places as well.

Dint live up to expectations..In the room one of the lamps didnt work..you have to move the coffee machine to the nearest plug socket..one of the draws would not shut properly..had to shave outside of bathroom as configuration meant that i couldnt get close to the main mirror..windows were very dirty..coffee/tea sachets were not topped up during stay (as well as plastic cups)..bath and shower looked old and tired. I had an evening meal here and the portion was small and the price high..i refused to pay the waiter's added on tip in full which would have been about 23%. The good bits were that the room had nice tables and sofa. Breakfast was easily the best i had in the States..great choice and nice seating area..Room serviced daily.