The Ritz-Carlton, San Francisco

I’d like to share a wonderful experience we had this weekend with the Ritz-Carlton in San Francisco. My husband and I contacted the hotel several days ago to let them know that our son would be getting engaged this weekend and was going to be staying at their beautiful hotel. Within hours of contacting them we received an incredibly welcoming email from Rose Bugarin, Guest Relations Coordinator. To say she has gone out of her way to make their weekend special is an understatement. It’s not just about the thoughtful amenity gestures but the kind and caring manner she displayed. Thanks to The Ritz-Carlton, San Francisco! This is the reason why I’ll always be grateful to be a lifetime Marriott Bonvoy Titanium member.

The staff are all extremely friendly, attentive and knowledgeable - exceptionally so!! We are BonVoy members so maybe some of the positive experience can be attributed to that. Such as they offer extra amenities (like early checkin or late checkout) without being asked. They provided food credit using the required $40 destination fee, and also the use of their in house car and driver for evening ride service to and from our restaurant choices within the city proximal to the hotel. We booked the Club lounge rooms and it was so very convenient for morning & mid day meals as well as late night lounging access after dinner. This is our 3rd time staying at the SF Ritz and we will stay again whenever we have the opportunity to be in the City. There were many who assisted us but I remember a couple names: Theresa at the checkin desk, Landon who showed us our room, the concierges at the Club lounge, all the staff in the lounge food area, and Joel at the car arrival and departure entrance. Thank you all for a wonderful stay in our favorite City.

There are some fantastic hotels in the world. There are hotels (although fewer and fewer) with outstanding service from the moment the car door is opened until you, dear guest, wistfully depart at the end of your stay. There are hotel stays that, years later, you dreamily remember – the flavors of your food, the laughs you shared with the loved ones with you, the particular kindnesses that were shown to you by staff - with the certain memory that it was one of your best. And then, dear guests, then there is the San Francisco Ritz Carlton. And specifically its CLUB and those amazing staff members and the enveloping stellar service they provide . And there…there at the SF Ritz you will have a stay that unites the most fantastic hotel (…the architecture, the location, the flowers greeting you in the lobby, the front desk staff, the concierge, the fortune cookies, the glorious scent!), a level of service from _every_ staff member that surely is peerless in the hospitality world today (kudos to you, GM Mr. McDermott, for setting the pace, to Rose and Aaron for the incredible service they provided, and to your entire amazing team for their commitment and delivery), and every element for a memorable stay, one that you will cherish for years, if not decades, to come. Thank you to all of the Ladies and Gentlemen of the SF Ritz, and its Club, who helped me introduce my youthful granddaughters to their first taste of Ritz (and it was, thanks to you, a joyous bite…so big, I had to apologize to their parents for raising the bar so high!) and celebrate my friend’s birthday and engagement. We will all remember that special weekend with such fondness - and probably even a tear or two of joy as years go by – and look forward to any time we are fortunate enough to return.

Our first visit to San Francisco and it was a special family holiday so we wanted to stay somewhere special. The location of the Ritz-Carlton is excellent and gave us walking access to most of San Francisco - the views are obscured by the rest of the building but this was not an issue for us. We had booked a couple of club rooms and the rooms were well apportioned with good facilities and great beds. The club room was excellent and a real high point for us - the team looked after us/everyone really well and we had breakfast, afternoon snacks/drinks and then evening drinks daily in the club lounge. The team in the club lounge were also great help when booking some excursions - we had already booked a visit to Alcatraz and a baseball game, but we wanted to go across the bridges etc. and they helped sort this for us and the result was brilliant! We used the restaurant downstairs as well and whilst the menu was a bit limited it was good quality and again good service. Everyone who looked after us where great and we very much enjoyed our stay and when we come back to San Francisco we will happily stay at the Ritz-Carlton again!

The Ritz-Carlton, San Francisco is a high-end hotel located in the city’s well-known landmarks, as it is only a few blocks away from the active Chinatown neighborhood and restaurants and shopping in like Union Square. This historical hotel is known to embody a beautiful combination of cut sup modernity and sophistication offset by classical qualities of beauty and style. The cream of the crop service is provided whereby the guests should not have to do much, all the fine details are considered and room for improvement is almost non-existent. Another highlight of the premises is the hotel’s wine bar which is small but tastefully decorated and offers a selection of fine French wines, which is just what is needed after a long day. If you are taking a business trip or even a staycation, staying at The Ritz Carlton, San Francisco is an experience you will never forget. Great and friendly staff. Love the location! You get to experience the San Francisco hills.