The Ritz-Carlton, San Francisco

A simply stunning hotel, located proudly overlooking San Francisco on Nob Hill. Every single member of staff made you feel like a very special guest, warm, attentive & welcoming. The club level provides excellent light food throughout the day, ample breakfast options. A selection of drinks, including alcohol, remain available to club guests. The club lounge provides a relaxing environment for conversation with family, friends, other guests, or the ideal work place. Club level concierge and staff remain so attentive and nothing is too much trouble. Having stayed in Fisherman’s Wharf on my first first to San Francisco, Nob Hill is definitely now a preferred base, easy access to Union Square, Fisherman’s Wharf, China Town, and the Italian area. I will definitely return. Sadly, several Marriott Group hotels continue to be subject to strike action by hotel staff, within the city, a long lasting dispute, with no sign of a solution.

We stayed at the Ritz for our 50th wedding anniversary and my wife's 70th birthday. We were really impressed with service from everyone we came in contact with, from Jaime and Scott at arrival to Teresa at the front desk to Rudy the concierge to Roberto the maintenance person to the club lounge attendants. Our room was fantastic with a beautiful view. Food and drink in the club lounge was great. Housekeeping made our room impeccable. The chocolate covered stawbeeries and the bottle of wine was a great touch.Have never been treated so well and respectful. Cant' say enough about what a fantastic stay it was. They truly live their moto , ladies and gentlemen treating ladies and gentlemen. We were so impressed with out stay in October that we have booked another stay for December for 3 days. Please give our kudos to all your staff and will see you in a couple of weeks.Rick and Susan Hellrung

I was attending a meeting at another hotel on Nob Hill and went to the Ritz for breakfast and I was so pleased that I did!! From the moment I arrived at the hostess stand, everyone was so attentive - offering newspapers, calling me by my name, really made me feel special. Not to mention ... it was the best oatmeal I've ever had in my life! :) While everyone is complaining about service levels in hotels, it was nice to have my expectations blown away ... thank you Ritz! Next time, I'm staying with you!

I LOVED this hotel from the moment we arrived. The location is quiet but close to great bars and restaurants and yet away from tourists. The service here was phenomenal! We stayed here for 3 nights prior to going on a cycling trip to Napa. We booked the club room which we thoroughly enjoyed. The staff that worked there were amazing. We truly looked forward to seeing them daily. We just finished our cycling trip and are presently back in San Francisco ( we thought we’d try a different hotel) for one night…so missing the Ritz!! I would not hesitate to stay here again! One of my all time favourites!

Personalised service excellence on all fronts, from the Management ( Matt Gustafson), the doormen, reception, concierge desk, club room staff.....and the list is endless, THANK YOU for making our week stay so memorable, your impeccable delivery is so appreciated.