The St. Regis San Francisco

It's a shame to call this hotel a St Regis as it lacks service and the entire hotel leaves you cold and not welcomed. The room was small room with cheap toilet paper. TV not working properly. Do not recommend this hotel if you're looking for a real St Regis experience.

Glorious hotel with lovely staff, but this hotel missed for us because the neighbourhood feels like many urban cities and misses a San Francisco feel. We love to walk through the parks and neighbourhoods in SF to see the views and wide range of architecture, but the St Regis area misses this. Other neighbourhod areas hum with a special SF energy that was absent here. SF residents are also very friendly but this is lost in polished service (however nice the staff were).

Oh, the St. Regis San Francisco-where technically I made the reservation, but of course, I still couldn’t check in without calling my husband. Who needs access to a room when you’ve got a husband with Marriott status and a phone, right? But I digress, it only took an embarrassing call to clear that up. Once I finally got in, things went uphill. Rollaway bed was there, no need to ask for one (small victories). The bar? Let’s just say it was so good, we “accidentally” went back three times during a two-night stay. I mean, when the drinks are that amazing, who’s counting? We were lucky enough to catch Fleet Week from our room. Jets flying overhead? Check. Unexpected bonus: sharing the hotel with the entire Detroit Pistons team. Not intimidating at all to be surrounded by 20+ giants every time you enter the lobby. All in all, two days at the St. Regis wasn’t enough. We’ll definitely be back, assuming Marriott’s status gods deem me worthy of checking in again without involving a phone call to the powers that be! But hey, the rooms were modern, clean, spacious, and the hotel is now our top choice in San Fran (pending check-in logistics, of course).

I did a ton of research on hotels in the SF area and am so happy I landed on St Regis. I've done a lot of traveling all over the world and spent a lot of time at 5-star hotels. This one ranks right up with the best of them. This is a 4.5 star review, but I gave it the extra bump up to 5-stars for reasons below: The Good: * The BEST Amex FHR hotel I've stayed at. They upgraded us to the 2nd highest floor. * For Amex FHR, they also give $300 towards food (total), plus free breakfast (daily, up to a limit). And unlike other hotels, the $300 includes any taxes/tips, PLUS the hotel restaurant prices are actually reasonable. * Great location, just a few minute walk to the Monorail * Great staff -- from the doormen, to the counter, to the waiters -- everyone extremely friendly and helpful. * Extremely large and amazing shower (rain and adjustable wand), temperature was amazing. * Incredible indoor heated pool * Good quality body gels and shampoo/conditioner. * Complimentary waters (in recyclable cans). * Complimentary transport from hotel (within a small radius) around dinner time. * Robe/slippers * Very very quiet room, and extremely comfortable bed * Soaking tub (no jets) * Turn-down service * Great room service (they setup a full table for you) The Bad (Nitpicking): * Even from the 19th floor, it wasn't an "amazing" view -- but it's still decent. * Shower pressure could have been very slightly higher. * Hair dryer felt a little cheap, but did the job. * Spa was not open (not sure why, maybe renovation) Basically from the moment you walk in to the time you check out, you feel the luxury and they treat you like a welcomed and respected customer. Whoever is running this hotel is doing it right. I highly recommend a stay here!

The St. Regis is a modern luxury hotel in downtown San Francisco. I had always wanted to try this property, and during a recent visit to SF I used my free night certificate worth 80K points (plus a few thousand of my own) to redeem as stay. The hotel definitely lives up to its luxury reputation, the staff are extremely polite and welcoming, the hotel is elegant but understanded, and there is a lot of attention to detail. Requests are answered quickly, and overall, I think this is my new favorite hotel to stay in the SF. I have stayed at the Ritz-Carlton in SF many times, and while I like that property for its old-fashioned luxury feel, I prefer the rooms and the service at the St. Regis. My only complaint was that there was a weird noise coming out of the HVAC system at night, but I forgot to mention it to the front desk. Also, be sure to visit their lobby bar in the evening when they do the traditional St. Regis champagne ceremony (they also have themed nights, the evening I was there it was Cuban – with a live band). 5/5