The Westin St. Francis San Francisco On Union Square

I am writing to express my profound dissatisfaction with my recent stay at the West St. Francis Hotel in San Francisco. The experience was far below the standards one would expect from such an esteemed establishment, and I feel compelled to detail the issues that led to my severe discontent. Firstly, upon arrival, I was shocked to discover that major construction was underway, resulting in the closure of the hotel's restaurants and bar. At no point during the booking process or before our arrival was this critical information communicated to us. The lack of transparency is unacceptable and significantly detracted from our overall experience. Secondly, the labor strike involving the hotel staff was highly disruptive. The incessant noise and the clear disruption of services were intolerable. Throughout our stay, we struggled to receive basic services, and it was exceedingly difficult to get any assistance when needed. The atmosphere was chaotic, with the overbearing noise upon entering and exiting the hotel each day making our stay highly unpleasant. We nearly checked out on the first day due to these intolerable conditions. Given these circumstances, I will not be staying at the West St. Francis Hotel in the future.

Unacceptable hotel guest services. They simply refused to connect to a guest room when calling. We have guests coming from overseas without cellphone and they simply would refuse to connect even though we have the full reservation info. This makes no sense since just a day earlier another operator was able to connect simply by providing the full name of the guest. What kind of a hotel is this? As a gold elite member simply disappointed at the LACK OF SERVICE and ATTITUDE of employees who simply claimed "he was the manager" (doubt it - what manager just routes phone calls - should be doing more value-add work if he was the manager).

Our family has a long-standing tradition of staying at the Westin St. Francis during the holidays, but this year, we were conflicted about returning since the workers were on strike. Unfortunately, we decided to keep the tradition alive, and I wish we had chosen another place instead. While the hotel itself holds a special place in our hearts, the overall experience this year was disappointing. There was a noticeable amount of trash around the premises, which took away from the typically elegant atmosphere. The protesters outside were understandably vocal, but the noise made it hard to relax and enjoy our stay. On top of that, the line to get breakfast in the morning was a frustrating 30-minute wait, which was far from the seamless service we’ve come to expect. We truly love the Westin St. Francis and everything it has meant to our family over the years, but this year’s visit fell short. We hope to return in the future under better circumstances when the labor issues have been resolved. Until then, we’ll likely look for an alternative for our holiday tradition.

This looked like a lovely hotel unfortunately we decided to cancel last minute and rebook at an independent hotel instead. Workers have been on strike and we will not cross picket lines. It is a shame that the corporation has not resolved this yet, the workers deserve better.

This hotel has gotten so bad it’s almost funny. The St Francis was once my favorite hotel in SF, but their total lack of decency and respect for both employees and guests is insulting. They have closed the restaurants and bar for years, done away with room service, and only provide basic budget-level housekeeping. Employees are right to strike for this pointless lack of proper staffing levels. And the picketers pound drums outside the front door at all hours. I wonder how long Westin will keep their name on the building; even the front desk staff are constantly apologetic for the third-world conditions. Stay elsewhere.