The Westin St. Francis San Francisco On Union Square

This is a hard review to write because I’ve loved this hotel since I was a little girl—we used to come here every Christmas and have returned periodically as an adult. I’d say it will be wonderful again but right now I’d tell people to pick somewhere else (and I wish I’d known!). Here’s why: the main grand lobby is closed (blocking direct street access from inside the hotel to union square, doorman, taxi line and removing a great deal of the ambiance), no room service (this was super disappointing, I had imagined ordering dinner and breakfast for the tight timeline we had and to enjoy our view), and there’s a huge Westin employee protest outside the valet with an extremely loud drummer. The drumming made our arrival feel stressful and made me feel really bad for the parking staff. I hope Westin resolves this issue with its employees soon. The gentleman at the front desk had been flown in from somewhere else to cover the strike and was very kind but said the drumming goes until 10PM every night and it was still audible/annoying in the lobby. With a tiny bottle of water $7 downstairs and a $500+ room you’d think Westin could pay its employees well enough to get the drumming to stop. To top it all off we were “upgraded” to a room that wasn’t in the tower we’d reserved—didn’t feel like an upgrade but by the time I realized we’d be on a lower floor and not in the tower we were already in our room and I didn’t feel like going back down to sort it out. I’d say don’t stay here until the lobby is finished, the strike is over and they have room service again. Two stars for kind staff and a nice room, even if it wasn’t on the floor I desired. More than anything, I’m compelled to write this review in hopes that the regular employees receive fair enough pay to return to work soon. We heard they will likely be very short staffed during the holidays.

Staff are striking, seemingly the strike has been going on for eight weeks, the noise they are making is unbearable, from 7 in the morning until 10 at night. Nothing is open in the Hotel except for a very overpriced offer shop in the lobby area. I had to ask for my room to be cleaned.

THERE IS NO RESTAURANT IN THE HOTEL-HAD TO GO OUT FOR BREAKFAST-NO BAR, BUT THEY SELL CANNED COCKTAILS AT $ 20 EACH. THERE IS NO LONGER AN ELEGANT ENTRY OFF POWELL, WITH A UNIFORMED GREETER-NOW YOU HAVE TO DRIVE AROUND THE CORNER FOR THE ENTRY OFF GEARY-GETTING AN UBER TO PICK YOU UP IS A PROBLEM BECAUSE MOST OF THE UBER DRIVERS DIDNT KNOW THERE IS NO LONGER AN ENTRY OFF POWELL-TOOK ME 40 MINUTES TO GET AN UBER. WORST PART OF THE STAY WAS THAT IN ADDITION TO THE ROOM CHARGE, THEY HAVE TACKED ON A $ 30 RESORT FEE- ITS A NICE HOTEL, BUT I SAW NOTHING TO JUSTIFY CALLING THE PLACE A RESORT! FURGETTABOUT! RICHARD HURLEY

Historic hotel in the heart of San Francisco. Professional and accommodating staff. A quiet refuge in the heart of the bustling city. Great food and ambience. Only negative is the main entrance on to Union Square is under renovation. Highly recommend as a place to stay for a city visit.

Wonderful stay at the Westin! The hotel is stunning and well kept. It's location lends itself to restaurants nearby and shopping. I visited the gym during my stay and it's a good size with ample selection of machines. The bar downstairs was also great to wind down with good selection of drinks and wine. I was staying there for a conference so I know it was busy that week, but it didn't seem to be an issue at any point during my stay (except one night at the bar). Would definitely stay here again!