InterContinental Costa Rica at Multiplaza Mall

I have at this hotel on a number of occasions and whilst it is a fine hotel in many ways I always fine the stay on check in uninterested , not very helpful and it’s the same when checking out . The reception area is basic for a top cake hotel. The hotel decor is a bit tired and the bar area enjoys a huge gush of wind every time the doors in reception area open which seems to be a design fault . Ten breakfast is good with a very good selection of food as is the lunch menu. The gift shop has lovely staff but ridiculous prices. Costa Rica is deemed as a low cost economy however I always find it one of the most expensive places to travel . The bar staff are nice, drinks are reasonable for a big hotel. There are a few restaurants in the hotel , Factory and the Japanese one. Both serve great food and I particularly liked the Japanese one however the restaurant needs a make over , 2 star decors 5 star food. Why 3 stars ? Bar area old fashioned and like sitting in a constant draught. Staff friendliness at reception/ check in needs to be addressed . I revered a taxi with one guy at reception, he wrote it down , next morning no taxi. Suppose to be a high class hotel. My criticism will always be constructive .

For being a highly regarded hotel it has a lot to improve on for service. Timeliness is lacking constantly. We didn’t get housekeeping service for a day and hardly a sorry. Asked for more towels and got them over 30 min later. Market was one of four restaurants in house and very slow service despite no one in the restaurant. Server got very confused with our order. No preset of knives for steak and didn’t even give a spoon for soup. We had to track down another server. Room is nice until you really look around. Lots of wear and tear needs repainting, recaulking, hair found on bathroom floor and stains on carpet. Close proximity to downtown San Jose and 35 min from airport. Lots of activities Off trip advisor pick you up from here.

This should have been a 5 start rating, but… Pro: Beautiful hotel located next to a nice mall. Room was nice. House keeping very attentive. Club lounge had the best food of any Intercontinental I have stayed in. Nice Spa. Con: Fire Alarm system went off 6 of the 8 nights we stayed due to people smoking at private events hosted at the hotel. On the morning of our check out, the ‘cold’ water in the bathroom was as hot as the ‘hot’ water side. Security/Reception needs to screen the guests of unaccompanied men much better to see if the very obvious idiosyncratically attired ladies are actual registered guests of the hotel.

Beautiful hotel next to the mall. Easy access. Good buffet in The Market. Enjoy the food at the Factory Steak & Lobster. The only thing that needs improvement is the housekeeping. The housekeeper forgets to pick up dirty towels twice during our 5 days stay.

We usually love InterContinentals and were excited to stay in the San Jose property. Unfortunately it is not up to the standards set by the brand. Our beds had holes in the sheets and the sheets were also stained. Something in the bed also gave my son an allergic reaction (and he hasn’t had one of those before in his 10 years). The pools were fine if worn down a bit. We wouldn’t stay there again.