InterContinental Costa Rica at Multiplaza Mall

My husband and I visited this hotel for three nights as part of a Tauck tour. We enjoyed our stay. Diego at the front desk was kind enough to Xerox a required health form for me when our tour company did not give us enough forms. The room was attractive and comfortable. We had glass glasses in the bathroom, a perk that I appreciated. There was a coffee maker that we did not use. I liked having 3 waste baskets: one each for the toilet room, sink, and bedroom. Our room on the sixth floor overlooked the pool and some nice landscaping and had a good view of mountains. Every meal we ate at the restaurant was very good or excellent. The dinners were especially good. The first night we ate at Pimento Italian. The second night we ate at the Market Cafe. The lobby and first floor common spaces were spacious and pleasant. We enjoyed sitting in the first floor bar which blended into the lobby. The service was very good. I enjoyed trying local beer. We never sat outside on the veranda but it looked nice due to the pretty landscaping. Some people who ate at Pimentos sat outside. A Costa Rican-American businessman I met in the plane said his San Jose (tech?) company holds special events at Pimentos. The bed in our room was either too soft or worn out, although I did not feel any springs. We prefer a firmer bed. For some reason our room smelled. Maybe that is a consequence of a tropical climate. On the whole the hotel and our room were quite clean. Fellow travelers visited a shopping mall several blocks away for dinner. As I recall they were not impressed with the mall restaurants. I am glad we are at the hotel. I would stay at this hotel again when visiting San Jose. It is out in the suburbs. We arrived in San Jose a day before our tour began. During our free day my husband and I Ubered to the wonderful Jade Museum and the very good National Museum of Costa Rica. We also Ubered to the small collection at the National Museum of Costa Rican Art, housed in a very attractive former airport terminal. (The local businessman I met on the plane told me Uber is officially illegal so one passenger should sit in the front seat to make the vehicle look like an ordinary car.) As part of our Tauck tour we visited the very good Gold Museum and the interesting National Theatre.

We arrived for the hotel as an overnight layover for our early morning flight back to the states. We had asked the bell captain if we should arrange a taxi for the morning as we had a lot of bags and an early flight. He assured us that they have plenty of taxis 24 hours a day to accommodate us. No need for pre-arrangement. The hotel is very tired, food options were limited to the Market and the Japanese restaurant. The service at the Market was great but the food was for sure past its prime. The beds were comfortable. I’m the morning. We rang down to order a taxi just to be sure. 10 mins later when we came to start loading our bags it seems there were no taxis. When we asked the night manager at the front desk she barely registered a concern that the taxi situation was limited., even though the airport is 30 mins away. For sure not your usual experience when staying at an intercontinental hotel traveler be ware.

This hotel suited our purpose as a two night stay upon arriving in SanJose and a one stay prior to leaving. It is a large hotel with no character. Front desk staff were by far the least friendly of anywhere else we stayed (4 other hotels) during our two week stay in Costa Rica. The lounge chairs by the pool were torn and unclean looking. The hotel room was large but the hotel desperately needs a renovation .

My first trip to San Jose. In fact first time to leave the country. A seven day vacation. A planned trip for the past 5 months. So Excited!! I checked in on March 13th mid afternoon. My friend and I left out morning of Friday March 14th at 10:45am to go on the ATV tour. When we returned around 5:30pm to shower and change before dinner. I seen the room was cleaned and my three hats were missing from my suitcase. Suitcase was left closed but unzipped before leaving out this morning. When addressed with the front desk, I was asked what time did I leave the room. And when the manager checked the camera they only seen the room entered for cleaning. I do have pictures of each hat in which I showed the agents. The manager sat in the back office and never came out to personally address the issue. Giving me the impression that this matter is not being handled properly or taken seriously. I work for my items. Costing me $50 a hat. But most importantly I’m hurt, disappointed and disgusted. THEY CAN NOT BE TRUSTED!!!

We stayed here for three nights as part of a tour group. The facility is a soulless hotel that could be anyplace on the planet. It is convenient to nothing other than a mega mall. Breakfasts were adequate. The room was fine. Massive traffic jams getting anywhere. Would never have chosen to stay here if we had a choice.