InterContinental Costa Rica at Multiplaza Mall

We arrived for the hotel as an overnight layover for our early morning flight back to the states. We had asked the bell captain if we should arrange a taxi for the morning as we had a lot of bags and an early flight. He assured us that they have plenty of taxis 24 hours a day to accommodate us. No need for pre-arrangement. The hotel is very tired, food options were limited to the Market and the Japanese restaurant. The service at the Market was great but the food was for sure past its prime. The beds were comfortable. I’m the morning. We rang down to order a taxi just to be sure. 10 mins later when we came to start loading our bags it seems there were no taxis. When we asked the night manager at the front desk she barely registered a concern that the taxi situation was limited., even though the airport is 30 mins away. For sure not your usual experience when staying at an intercontinental hotel traveler be ware.

This hotel suited our purpose as a two night stay upon arriving in SanJose and a one stay prior to leaving. It is a large hotel with no character. Front desk staff were by far the least friendly of anywhere else we stayed (4 other hotels) during our two week stay in Costa Rica. The lounge chairs by the pool were torn and unclean looking. The hotel room was large but the hotel desperately needs a renovation .

My first trip to San Jose. In fact first time to leave the country. A seven day vacation. A planned trip for the past 5 months. So Excited!! I checked in on March 13th mid afternoon. My friend and I left out morning of Friday March 14th at 10:45am to go on the ATV tour. When we returned around 5:30pm to shower and change before dinner. I seen the room was cleaned and my three hats were missing from my suitcase. Suitcase was left closed but unzipped before leaving out this morning. When addressed with the front desk, I was asked what time did I leave the room. And when the manager checked the camera they only seen the room entered for cleaning. I do have pictures of each hat in which I showed the agents. The manager sat in the back office and never came out to personally address the issue. Giving me the impression that this matter is not being handled properly or taken seriously. I work for my items. Costing me $50 a hat. But most importantly I’m hurt, disappointed and disgusted. THEY CAN NOT BE TRUSTED!!!

We stayed here for three nights as part of a tour group. The facility is a soulless hotel that could be anyplace on the planet. It is convenient to nothing other than a mega mall. Breakfasts were adequate. The room was fine. Massive traffic jams getting anywhere. Would never have chosen to stay here if we had a choice.

I have at this hotel on a number of occasions and whilst it is a fine hotel in many ways I always fine the stay on check in uninterested , not very helpful and it’s the same when checking out . The reception area is basic for a top cake hotel. The hotel decor is a bit tired and the bar area enjoys a huge gush of wind every time the doors in reception area open which seems to be a design fault . Ten breakfast is good with a very good selection of food as is the lunch menu. The gift shop has lovely staff but ridiculous prices. Costa Rica is deemed as a low cost economy however I always find it one of the most expensive places to travel . The bar staff are nice, drinks are reasonable for a big hotel. There are a few restaurants in the hotel , Factory and the Japanese one. Both serve great food and I particularly liked the Japanese one however the restaurant needs a make over , 2 star decors 5 star food. Why 3 stars ? Bar area old fashioned and like sitting in a constant draught. Staff friendliness at reception/ check in needs to be addressed . I revered a taxi with one guy at reception, he wrote it down , next morning no taxi. Suppose to be a high class hotel. My criticism will always be constructive .