InterContinental Costa Rica at Multiplaza Mall

For being a highly regarded hotel it has a lot to improve on for service. Timeliness is lacking constantly. We didn’t get housekeeping service for a day and hardly a sorry. Asked for more towels and got them over 30 min later. Market was one of four restaurants in house and very slow service despite no one in the restaurant. Server got very confused with our order. No preset of knives for steak and didn’t even give a spoon for soup. We had to track down another server. Room is nice until you really look around. Lots of wear and tear needs repainting, recaulking, hair found on bathroom floor and stains on carpet. Close proximity to downtown San Jose and 35 min from airport. Lots of activities Off trip advisor pick you up from here.

This should have been a 5 start rating, but… Pro: Beautiful hotel located next to a nice mall. Room was nice. House keeping very attentive. Club lounge had the best food of any Intercontinental I have stayed in. Nice Spa. Con: Fire Alarm system went off 6 of the 8 nights we stayed due to people smoking at private events hosted at the hotel. On the morning of our check out, the ‘cold’ water in the bathroom was as hot as the ‘hot’ water side. Security/Reception needs to screen the guests of unaccompanied men much better to see if the very obvious idiosyncratically attired ladies are actual registered guests of the hotel.

Beautiful hotel next to the mall. Easy access. Good buffet in The Market. Enjoy the food at the Factory Steak & Lobster. The only thing that needs improvement is the housekeeping. The housekeeper forgets to pick up dirty towels twice during our 5 days stay.

We usually love InterContinentals and were excited to stay in the San Jose property. Unfortunately it is not up to the standards set by the brand. Our beds had holes in the sheets and the sheets were also stained. Something in the bed also gave my son an allergic reaction (and he hasn’t had one of those before in his 10 years). The pools were fine if worn down a bit. We wouldn’t stay there again.

Stayed here twice, pre and post tour. Hotel is a large business/tourist hotel across the road from a mall. There is a hotel courtesy car to drop you off at the mall but it is a short 10 minutes walk and not needed unless you have mobility issues. The room was comfortable and clean though missing a hair dryer which is a “disaster” for ladies after washing one’s hair and no dryer to be seen. Took about 90 minutes for one to be delivered to the room by which time I had flat, air dry hair. No big deal in the scheme of things. On our return visit the AC was really loud all through the night but maintenance did fix it the next morning. Much appreciated. We enjoyed the Italian restaurant at the hotel - tasty pasta. The pool area looked very nice but we didn’t have any time to enjoy it. The bar area is really just the hotel lobby and lacks any ambience. Overall, a decent hotel for a night or two.