Cabo Azul Resort

Our stay was disappointing overall. While there were a few standout pool attendants who were friendly and attentive, the majority of the staff seemed overworked, disengaged, and unhappy to be there, which really impacted the overall experience. Upon arrival, we were assigned to a room in a building with no functioning elevators, something we were not informed about until we were already being escorted to the room. We were later told that the elevators in this building had been out of service for more than six months, making the lack of prior disclosure even more frustrating. It would have been reasonable to inform guests ahead of time and allow them the opportunity to decide whether they were comfortable staying in that building. After voicing our concerns, the only solution offered was an upgraded room at an additional cost, which felt unreasonable given the inconvenience caused by the resort. Throughout our stay, we overheard numerous other guests expressing frustration about the same elevator issues, as well as the constant construction noise, making it clear this was a widespread problem. The accommodations themselves were underwhelming. The beds were lumpy and uncomfortable, the sheets felt old and rough, and the pillows were equally worn. While the room size was a positive, the overall comfort level was lacking. The facilities were average at best, with little attention given to creating a truly welcoming or memorable guest experience. There was nothing particularly special about the atmosphere, and it felt more transactional than luxurious. Food quality was good, but service was consistently an issue across the property, and prices were extremely high for what was offered. Drinks were also disappointing, often tasting watered down. Adding to the frustration, there was active construction next door, along with a blocked beach view, which further diminished the ambiance. The main highlights were the spacious room, pool area, beach access, and food quality. However, these positives were overshadowed by poor service, lack of comfort, and overall value concerns. Unfortunately, this stay did not meet expectations, especially for the price. We have been visiting Cabo for over 10 years and have stayed at many incredible resorts without ever having a negative experience until now. There are far too many exceptional resort options in Cabo to settle for this level of disappointment. We strongly recommend choosing a different resort for your vacation.

We recently spent four days at Cabo Azul after also spending four days at Hyatt Ziva just down the road. We had previously visited Cabo Azul and loved it — which is exactly why we returned. Unfortunately, this visit will be our last. While the property itself remains beautiful and the service staff are excellent, the pricing for food and beverages has become excessive. Meals for our family of four consistently ranged between $200–$300, with alcoholic drinks priced at $23 each, sodas at $8, coffee at $15, and even a hamburger costing $33 — all before an additional 18% service charge. By the end of each day, our total cost averaged around $1,400 including lodging and meals. In comparison, we stayed at Hyatt Ziva nearby, which is all-inclusive, and paid approximately $750 per night for our family of four. The property is beautiful, the pools are gorgeous, the food quality was excellent, and there was lively entertainment every evening. Cabo Azul, by contrast, felt very quiet and lacked evening energy. We truly wanted to love our return visit, but given the current pricing structure, we would not choose to stay here again. For families looking for better overall value and a more vibrant atmosphere, we would strongly recommend Hyatt Ziva.

Very unsatisfied with the service provided at Cabo Azul. My fiance and I stayed here and loved the resort. We toured the wedding venues and talked with a wedding coordinator at this time. We got a proposal for the wedding for 17k. We thought this was doable considering that the proposal stated that almost everything was included. After paying a 3k deposit, we got in touch with our wedding coordinator. The wedding coordinator then told us that they had “mandatory vendors” that we had to book. After getting quotes from the mandated vendors, the wedding was going to cost well over 40k. Yes, the vendors were going to cost more than the wedding venue. Of course none of this was even slightly mentioned in the proposal. Less than a week after paying the deposit, we had to cancel the wedding because of all of their hidden fees. We asked for a refund of our deposit or at least to give us credit at the hotel. They told us that the wedding department was separate from the hotel, so they couldn’t refund us or transfer the deposit. Needless to say, I feel that Cabo Azul took advantage of my fiance and I. I’m very disappointed and unsatisfied with Cabo Azul and will never be giving them my business again. I would recommend you do the same.

We loved out second visit to Cabo Azul. I heard a gentleman wade into the poll saying "I just love this so much". We couldn't agree more. Thanks to Alan and Tomas our caring and friendly pool attendants, and Eduardo and Luis at the restaurant. They are all happy in their positons and seem to genuinely care for their guests - nothing inauthentic about these lovely gentlemen. The Hilton must be doing an outstanding job hiring the right people, onboarding them and retaining them. We saw an employee party in the beautiful chapel area one of the evenings we were there. We'll be back again soon!

This was our 9th trip to Cabo Azul. Both my husband and I agreed it has definitely gone downhill since Hilton took it over, We had problems with bathroom sink immediately upon arrival, ants in the kitchen the next day and the linen was terrible, For a supposedly high end resort I would not expect the sheets at a level you would get at Motel 8. The concierges were less than helpful. They seemed more interested in being on their cell phones than answering questions and helping people. Very unfriendly. We were trying to get reservations at Barrio del Tango and could not get through on our phone. The Concierge said he would try and get back to us.."crickets" The staff in the pool area remained exceptional in their service and friendliness. I would like to recognize Alberto, Maria and Tomas for their great service. Housekeeping remained excellent. As Gold members we had the usual meet and great and high pressure sales pitch to attend an update meeting for owners. Normally we would get our room number there and return there when our rooms were ready to get the keys. This year we were told to get our room keys from the front desk and ended up standing in line for 20 minutes to get them. (Prime check in time) I would definitely downgrade this resort from a 5 to a 3.5 star.