Cabo Azul Resort

We went down to Cabo Azul over our Spring Break. The resort is relatively pleasant, however, we had a deeply disappointing experience that we felt we should share. We were scheduled to arrive on a Saturday for a five-day trip for Spring Break, however, the Tuesday prior an extremely close friend passed away unexpectedly, and the funeral, at which my wife was asked to speak, was scheduled for the following Monday (in the middle of our planned vacation). So I contacted the hotel and Chase Travel to ask if we could cancel the reservation, acknowledging that the cancellation date had passed 48 hours previously but requesting that, as this was a tragic and unforeseen circumstance, perhaps they could make an allowance. Alternatively, if this wouldn’t work, I asked if we could push the reservation back two days so we could attend the funeral (I checked and the resort had openings for the same room), or simply get credit to use another time. Chase Travel (who outsources their travel through Priceline) suggested it likely wouldn’t be a problem, although it was up to the hotel and asked that I send an obituary. The front desk at Cabo Azul transferred me to reservations, who also asked me to send the obituary and told me that another department would be taking this over. Two days later (and two days before our stay at Cabo Azul was set to begin) we were informed by Chase Travel that Cabo Azul was unwilling to make any accommodations for us. So our options were to cancel the reservation and eat a significant fee (along with the other travel fees we’d incur) or we could arrive on Saturday as planned. So we decided that my wife would stay to attend the funeral on her own and we’d save our kids the trauma of spending Spring Break watching their parents dissolve. I would take them to the resort as scheduled on Saturday, and their mother would meet us a couple days later. In the meantime, we’d watch the funeral livestream (they still saw their dad dissolve while watching their mom’s excellent speech). When we received a text to ask how our stay was after a couple days, I texted back that it was going poorly. The manager asked what was wrong and I explained what had happened with the sudden passing of a friend and accompanying funeral, and that after supplying the hotel, per its request, with an obituary, it were unwilling to make any accommodation. And that it had wrecked a good portion of our Spring Break. The manager told me he was sorry for our loss (as has everyone else along the way, which I suppose was good coaching) and the unfortunate experience we’d had, and he assured me he would discuss this with management to see if he could make it up to us somehow or another, and that he would get back to me soon. And then…crickets. And we never heard from anyone again. So it’s a fine enough resort—the rooms are nice, the staff is was very pleasant and helpful, the gym is clean, the pool is large, and the food is decent. And I have friends who have stayed and really like it. But for some reason or another the property was unable and unwilling to show any empathy beyond the requisite "sorry for your loss" or make an accommodation for an impossible-to-anticipate and devastating event we had experienced, even after asking for and receiving proof of it. Whatever the reason for their indifference, we will not darken Cabo Azul's door again.

I stayed here with my family over spring break, I was surprised it wasn't a bit busy but there are so many hotels in a row I'm sure the competition is crazy. The pictures don't really do this place justice it is beautiful about 30ish minutes away from the "fun" part of Cabo, but this is the place to stay if you want a more quiet/family friendly place. The staff was amazing, the food was great, the pools are wonderful there are pools all over, including a kid pool. They had activities, Moana movie night on the beach, a kids club. 10/10 highly recommend and will be coming again!

Clean, very clean and pristine! This resort is very well kept and full of friendly staff with the exception of checkin, which was less than accomidating and disappointing. Additionally, I was just given a map and a couple flyers then a wave of a hand for the direction to our room. We figured it out on our own. We were in our room approx 20 mintues and still hadn't recieved our luggage. I called and then waited an additional 10 mintues or so for it. With that said, we didn't get started off on a good foot but everything improved from there! I will warn someone who thinks Diamond status will get you anywhere, it won't. No perks, no recognition, nada! Loungers at the pool are very comfy with thick cushions. All pool attendants were overly accomidating and friendly. The room was large, beautiful and spotless, our bed was very comfortable and pillows where heavenly. We used housekeeping once in our 5 day stay but I must say it was strange how they left my soggy bar soap on the sink counter (because no soap dish provided). We had 2 seperate sink/counter locations in the bathroom. I had a rug and handsoap but no soap dish. The other sink had soap, soapdish, no rug. The seperate toliet room had 2 toliet paper holders with rolls of tp on each. Housekeeping left a used roll sitting on top of one of the holders. No biggie, just strange. Bath towels are very thin and felt like sandpape, not soft and plush. I heard they have laundry facilites on certain floors. We never saw/used them. There are wonderful dining options both on-site and across the street, as well as a very short and inexpensive Uber ride to Old Town will provide you with plenty of fantastic food! American dollars and credit card is widely accepted.

Loved this resort. Spa-like and serene. Beautiful decor. Friendly, helpful and attentive staff. Excellent dining experiences everywhere we ate. Superb food. Shopping and alternative dining options right across the street. Very close to San Juan del Cabo and about 20 minutes away from bustling Cabo San Lucas. Highly recommend!

Splendid stay for my family of four and kids two friends at this beautiful resort. It really is a tranquil oasis in San Jose del Cabo, peaceful, welcoming, with plenty of pools, space, and great views of the ocean and beach. We stayed in a two bedroom which was well appointed and spacious, plenty of room for the six of us. One drawback was that it was garden view and while we could see the ocean it also overlooked the next door hotel HVAC system. The staff are very friendly and over the top attentive. They really made our stay even more enjoyable creating an all around great experience. The food at the pool is good but nothing exceptional. There’s a really nice shopping center across the street with plenty of good restaurants and shops - pretty much an extension of the resort. Further up the street are more restaurants and the feel gets more San Jose del Cabo. The town center is a mile and half or so away and worth the walk to the plaza and art district. The resort is pricey, with some big fees added on, but worth the experience and level of care and detail given to guests.