JW Marriott Los Cabos Beach Resort & Spa

Amazing Stay at JW Los Cabos Beautiful room, great service, good food. A very zen property. The whale watching was spectacular. The sunsets from the hot tub were beautiful. The swim up bar is in a great location for late afternoon sun. No easy ocean access like much of Cabo. Great location near San Jose Del Cabo. Very safe to walk outside the resort and even out the main gate and into the marina area. Very grateful to finally have been able to stay here!

Overall a nice stay and relaxing trip. Resort had a beautiful view from almost anywhere while walking around. There are plenty of pools to choose from, and it’s not so busy that you can’t get a chair. Some pools were heated and others were not. The massage at the spa was great. The spa facilities like the jacuzzi are nice, but the outdoor pools were too cold to enjoy. Note that if you book a panoramic ocean view it likely won’t have a view. We had to pay extra at check in to get a real ocean view, but it was worth it to sit on our balcony and enjoy it. Check in is extremely slow. With only three desks and each check in taking 20 minutes, you’ll be there awhile, especially if you need to go back to switch rooms. I would also say staff attitude varies greatly, while some are nice, a number of others acted like we were inconveniencing them. The food was pretty good overall. Marhumo/Nak was the best restaurant we ate at, which we had for dinner our first night. The UA is solid for breakfast and lunch, and you can also order food and drinks by the pool. With there only being a few restaurants, there isn’t a ton of variety, so recommend venturing off property to enjoy food in town as well.

Eduardo at the family pool was phenomenal! We had a good stay and the quality of food was also good. We came for a couple days and it was the perfect length of stay. Jasha Spa and Café de Artistes were my two favorite experiences here at the resort.

Just wrapped up a 4 night stay with my husband at the JW Marriott Los Cabos (late January/early Feb 2025). TLDR- This is a gorgeous property with wonderful service and staff. The ocean views and stunning water features are an attraction in itself. We found the service to be top notch- with each server just as friendly and helpful as the last. The breakfast buffet is great, the margaritas are fantastic, and my favorite menu is the poolside menu. Everything we tried was fantastic from the taco trilogy to the poke bowl. The spa facilities are great. The adult pools are very nice with lovely views. The highlight of my trip - We ventured about 10 minutes off property via uber to SaltyCabo excursions for a 2.5hr whale watching tour and this was my favorite part of the trip. I would say this is a must do if you are traveling in February! Paola, a marine biologist, guided the tour which was incredible. We saw dolphins, turtles, and so many whales often close enough to the boat to splash it. It was truly a top tier life experience that I would recommend for any age. We even had an older couple probably in their 80s and the tour guides were extremely accommodating for them ensuring they were comfortable and getting great views even though they couldn’t turn or stand easily. Others told me they were traveling 40 minutes to do whale watching tours in Los Cabos and I would not do that. SaltyCabo was great and only 10 minutes from the resort. Back at the resort, we saw whales in the ocean daily, multiple times a day. It never gets old. Amazing each time. We played pickleball, walked the property, and heard the gym was great although I did not visit it. The hot tubs were large and spacious. I found the whole resort to be extremely clean. I especially loved the open air hallways, the wonderful view from our spacious balcony, and the ability to fully open your balcony doors and hear the ocean while in bed. One downside (for some perhaps) - this isn’t the resort I would bring children to. My own two kiddos were at home but I thought several times they would’ve been bored had I brought them. There were children there and I definitely think they would feel welcome. There is an entire side of pools for families, one with a small animal themed splash pad. But beyond I didn’t notice any activities or other things for them to do besides just hang in the pool. The family pool side was extremely quiet without music or volleyball. We did have trouble over the weekend finding a spot at the most lively adult pool with the best views so we sat on the family side and I was impressed the service was still as good even though it was a bit deserted. The lobby showed some minor wear and tear in my opinion. Prices were consistent with resort properties, but might be a nuisance to some so I always suggest looking at food/drink/service charges online before going to avoid sticker shock. Overall though I would definitely go back with my husband, not where I would bring my kiddos. The views and service are wonderful and it makes for a great weekend hanging by the pool, looking at the ocean, with a margarita in hand.

I have been a loyal guest at JW Cabo for the past 8 years, I visit Cabo at least four times a year. On December 15th, I made dinner reservations for Thursday and Saturday night, which were confirmed via WhatsApp. Additionally, I scheduled 3 spa appointments for Saturday at 10:15 am. However, upon arrival on Thursday, I was informed that there were no reservations, but they managed to accommodate us. Similarly, when I arrived at the spa an hour early on Saturday, I was told that there were no appointments booked. I requested to speak to a manager, but was informed that no manager was available. Eventually, after expressing my concerns to the hotel manager, Yulinina, she mentioned that there was no record of my spa appointments. I provided evidence of my calls on December 15th, but was only offered a 10% discount for a last-minute appointment. Disappointed with the lack of customer service, I decided to take my business elsewhere. Despite this, I was informed that I would still be charged for the night. It's essential to analyze this situation from a business perspective. I found myself in a predicament where I had to pay for a room I didn't even use, resulting in a loss of $2000 as I had to book another hotel. The JW Marriott incurred a loss of $1000 in spa charges, $150 in lunch expenses, $200 in pool fees, and $150 in breakfast costs, totaling a loss of $1500 due to what I perceive as poor managerial performance. While I believe in not judging mistakes but rather focusing on rectifying them, the offered $30 coupon seems inadequate compared to the significant loss suffered by the company. It's crucial for companies to consider such instances during evaluations for promotions, as handling them better could have led to a more positive outcome. Perhaps a proactive approach, like inquiring about our return time and ensuring a delightful experience with three massages ready upon arrival, could have salvaged the situation. Unfortunately, the $100 discount on my $3300 bill for a two-day stay doesn't quite meet the expectations of exceptional customer service. Going the extra mile to exceed guest expectations is vital for fostering loyalty, and in this case, the JW Marriott's management decisions have led to my decision not to return. The loss of potential future business to other establishments reflects a lapse in management judgment.